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- Tasks: Support the store team in driving sales and delivering exceptional customer service.
- Company: Join Majestic Wine, the UK's largest specialist wine retailer with over 200 stores.
- Benefits: Enjoy competitive salary, up to 20% staff discount, and career development opportunities.
- Why this job: Be part of a dynamic team revolutionising retail while sharing your passion for wine.
- Qualifications: No prior experience needed; just a can-do attitude and a passion for learning.
- Other info: Permanent contract with 30 hours per week; uniform provided.
The predicted salary is between 20000 - 30000 £ per year.
Fancy joining the UK’s number one Wine Specialist? Majestic Wine Mere Green are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that’s revolutionising retail!
Who are we? Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - including a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers, both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, passionate and friendly customer service across all channels.
The Role: As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day-to-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities:
- Drive store performance by maximising sales opportunities.
- Support your team on meeting and exceeding targets through focusing on KPI delivery.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
- Involvement in all operational tasks required for the day-to-day operational running of a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Knowledge & Skills Required:
- Excellent time-management, delegation and problem-solving skills.
- Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of our business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you:
- Competitive Salary.
- Up to 20% staff discount.
- Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
- Uniform provided.
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
- Company sick pay scheme.
Job Specifics:
- Contract: Permanent.
- Hours: 30 Hours Per Week.
We look forward to receiving your application! Together we are Majestic!
Retail Sales Assistant - Mere Green (30 Hours) employer: Majestic Wines Warehouse Limited
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant - Mere Green (30 Hours)
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. Being able to discuss specific wines, spirits, and beers confidently will show your passion and knowledge during any interactions.
✨Tip Number 2
Demonstrate your customer service skills by engaging with potential customers in a friendly and approachable manner. Consider visiting a local Majestic store to experience their service style and learn how they create a welcoming atmosphere.
✨Tip Number 3
Network with current or former employees of Majestic Wine on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Show your enthusiasm for learning by mentioning any relevant courses or certifications you are pursuing, such as the WSET qualifications. This demonstrates your commitment to personal development and aligns with Majestic's focus on training.
We think you need these skills to ace Retail Sales Assistant - Mere Green (30 Hours)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Sales Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Customer Service Skills: Since exceptional customer service is a core part of the role, provide specific examples in your application that demonstrate your ability to deliver outstanding service and create a positive shopping experience.
Highlight Your Passion for Wine: Even if you don't have extensive wine knowledge, express your enthusiasm for learning about wines and mention any relevant experiences or interests that showcase your willingness to grow in this area.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for this role at Majestic Wine. Use keywords from the job description and focus on your achievements that relate to sales performance and teamwork.
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Show Your Passion for Wine
As a Retail Sales Assistant at Majestic Wine, demonstrating your enthusiasm for wine is crucial. Be prepared to discuss your favourite wines and any experiences you've had with them. This will show your potential employer that you're genuinely interested in the product and eager to learn more.
✨Highlight Customer Service Skills
Majestic Wine places a strong emphasis on exceptional customer service. Prepare examples from your past experiences where you went above and beyond for a customer. This will illustrate your ability to deliver the VIP concierge service they are looking for.
✨Understand Key Performance Indicators (KPIs)
Familiarise yourself with what KPIs are relevant to retail sales. Be ready to discuss how you can contribute to meeting and exceeding these targets. Showing that you understand the business side of retail will impress your interviewers.
✨Demonstrate Teamwork and Leadership Potential
Majestic Wine values collaboration and leadership within their teams. Share instances where you've successfully worked as part of a team or taken the initiative to lead a project. This will highlight your ability to support and motivate your colleagues.
