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- Tasks: Welcome customers, manage calls, and keep the reception area tidy.
- Company: Join Harwoods Group, a top automotive dealer with a family-owned vibe since 1931.
- Benefits: Enjoy a supportive work culture, development programs, and a fun team environment.
- Why this job: Be part of a dynamic team that values growth, responsibility, and customer experience.
- Qualifications: Smart appearance, IT skills, and a knack for organisation are essential.
- Other info: Work Monday to Friday, 8.30am to 6pm, in a vibrant automotive setting.
The predicted salary is between 30000 - 42000 £ per year.
The role of the Head Receptionist is to:
- Ensure customers and visitors receive an immediate welcome.
- Ensure all calls, both internal and external, are answered and dealt with efficiently within the correct process.
Key Responsibilities:
- Ensure reception area is staffed and kept tidy at all times.
- Direct customers towards the seating area and offer refreshments while they are waiting.
- Handle and coordinate all calls and visitors, taking full details of the caller's business, paging members of staff as needed.
- Establish and maintain a system to monitor the whereabouts of key staff at all times.
- Keep customer refreshments stocked up at all times.
- Keep customer waiting area clean and tidy and clear of crockery etc., at all times; also kitchen area in showroom.
- Correctly process all outgoing post ready for dispatch each evening.
- Ensure the safety and security of people, vehicles, and property at all times, reporting any known faults or hazards.
Essential Skills & Requirements:
- Smart appearance.
- Competency in numeracy, literacy, and IT.
Desirable: Relevant previous job history.
Hours: Monday - Friday 8.30am - 6pm.
Harwoods Group is a values-led, family-owned automotive retail group founded in 1931. Our values are lived and breathed by all colleagues to enable industry-leading customer experience and colleague engagement.
We treasure our people and our customers. We challenge ourselves to grow & improve. We grab responsibility. We run in the same direction as one team. We inject energy and fun into our work.
We are a top 30 automotive dealer group by annual turnover on AM100, representing brands like Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BYD, BMW & Mini (Service), MAN. We operate across five counties in the South East of England: Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.
With a high colleague engagement score of 72%, Harwoods Group offers industry-leading development programs including recruitment, onboarding, induction, probation, one-to-ones, Harwoods Academy, succession planning, and colleague recognition.
We now operate with approximately 1,100 colleagues across 28 state-of-the-art facilities. We demand the best for our colleagues and customers.
We look forward to your application at recruitment@harwoods.co.uk.
Skills for the job: IT literacy, Numeracy, Organisational skills, Smart appearance.
Head Receptionist employer: Harwoods Ltd
Contact Detail:
Harwoods Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Receptionist
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the brands that Harwoods Group represents. Understanding their products and services will help you engage more effectively with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, both verbal and non-verbal. As a Head Receptionist, you'll be the first point of contact for visitors, so being able to convey warmth and professionalism is key to making a great first impression.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed busy reception areas or handled multiple tasks simultaneously in previous roles. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Research the values and culture of Harwoods Group. Aligning your personal values with theirs can set you apart from other candidates and show that you're a good fit for their team-oriented environment.
We think you need these skills to ace Head Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Head Receptionist role. Emphasise your organisational skills, IT literacy, and any previous experience in a similar position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific values of Harwoods Group that resonate with you, such as teamwork and customer engagement.
Highlight Key Responsibilities: In your application, address how you would manage the reception area, handle calls, and ensure customer satisfaction. Use examples from your past experiences to demonstrate your capability in these areas.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Head Receptionist.
How to prepare for a job interview at Harwoods Ltd
✨Dress to Impress
As the Head Receptionist, you'll be the first point of contact for customers and visitors. Make sure to dress smartly and professionally to create a positive first impression.
✨Know the Company Values
Familiarise yourself with Harwoods Group's values and mission. Be prepared to discuss how your personal values align with theirs, as this will show your commitment to their culture.
✨Demonstrate Your Organisational Skills
Be ready to provide examples of how you've effectively managed multiple tasks in previous roles. Highlight your ability to keep a tidy reception area and coordinate calls efficiently.
✨Prepare for Customer Interaction Scenarios
Think about potential scenarios you might face as a Head Receptionist, such as handling difficult customers or managing busy periods. Practising your responses will help you feel more confident during the interview.
