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For Companies At a Glance
- Tasks: Join our vibrant team to deliver exceptional customer service and manage orders.
- Company: Be part of a forward-thinking company that values teamwork and growth.
- Benefits: Enjoy flexible working hours and a supportive team culture.
- Why this job: This role offers variety, impact, and the chance to build lasting relationships.
- Qualifications: 2 years' experience in customer service, strong communication, and problem-solving skills required.
- Other info: Office-based in Trafford Park with opportunities for collaboration across departments.
The predicted salary is between 28800 - 43200 £ per year.
Due to continued growth, an exciting opportunity has arisen to join a dynamic Customer Services Team. This role is ideal for someone who thrives in a fast-paced environment, enjoys variety, and is passionate about providing outstanding customer service. You’ll be working closely with both customers and internal teams, supporting the full supply chain process and helping to build long-term, trusted relationships.
Key Responsibilities:
- Delivering a proactive and exceptional level of customer service.
- Supporting customer deliveries by processing and tracking customer orders.
- Managing delivery schedules and resolving any order-related issues.
- Providing quotations and cost estimates.
- Handling customer queries and offering effective solutions.
Skills & Experience Required:
- Minimum 2 years’ experience in a similar office-based customer service role.
- Confident communicator with strong interpersonal skills.
- Highly organised with a logical approach to work.
- Comfortable using Microsoft Excel; ERP system experience is a bonus.
- Strong problem-solving and analytical abilities.
- Team-oriented and able to work collaboratively across departments.
- A good standard of general education.
Location: Trafford Park (Office Based) (Flexible working hours)
Employment Type: Full Time | Permanent
Ready to make an impact? If you’re an organised, customer-focused individual looking to join a forward-thinking company with a supportive team culture, we’d love to hear from you.
Customer Service Administrator employer: Halecroft Recruitment
Contact Detail:
Halecroft Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your responses during any interviews and demonstrate your passion for providing outstanding customer service.
✨Tip Number 2
Brush up on your problem-solving skills. Think of specific examples from your previous roles where you successfully resolved customer issues, as this will showcase your ability to handle challenges effectively in a fast-paced environment.
✨Tip Number 3
Get comfortable with Microsoft Excel and any ERP systems you might have used before. If you can, take a quick online course or tutorial to refresh your skills, as being proficient in these tools will be a big plus for the role.
✨Tip Number 4
Prepare to discuss your experience in managing delivery schedules and processing orders. Be ready to explain how you’ve handled similar responsibilities in the past, as this will show that you’re well-equipped for the tasks involved in this position.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service. Emphasise your skills in communication, organisation, and problem-solving, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer queries or resolved issues in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Excel and any ERP systems you have used. This will demonstrate your readiness to handle the technical aspects of the job.
Showcase Teamwork Experience: Since the role requires collaboration across departments, include examples of how you've worked effectively in a team setting. This could be from previous jobs, projects, or even volunteer work.
How to prepare for a job interview at Halecroft Recruitment
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you went above and beyond to resolve issues or enhance customer satisfaction, as this will demonstrate your passion for outstanding service.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you successfully resolved customer complaints or order-related issues. Be ready to explain your thought process and the steps you took to find effective solutions, showcasing your analytical abilities.
✨Familiarise Yourself with Their Products and Services
Research the company’s offerings and understand their supply chain process. This knowledge will allow you to ask informed questions during the interview and show that you are genuinely interested in the role and the company.
✨Prepare for Teamwork Questions
Since the role involves collaboration across departments, be ready to discuss your experience working in teams. Share examples of how you contributed to team success and how you handle conflicts or differing opinions.
