Helpdesk Administrator

Helpdesk Administrator Bridgnorth Office Based Permanent Monday to Friday, 8.30 am 5 pm (30 minute lunch) Salary – £28,000 Were currently working with a well-established and rapidly growing organisation based in Bridgnorth that is expanding their team due to ongoing success. As part of this exciting phase, they are seeking a dedicated and proactive Helpdesk Administrator to join their busy office on a full-time, permanent basis. This role is office based only and hybrid working is not available. This is a key position where youll be on the front line of support; handling emergency calls and emails related to breakdowns and urgent repairs, and ensuring remedial works are arranged efficiently. You will be responsible for: Acting as the first point of contact for clients, handling a steady flow of calls and emails. Logging issues and accurately gathering details of the emergency or repair required. Coordinating with engineers to book appointments and assign jobs. Sourcing necessary parts to assist engineers in carrying out repairs. Liaising with subcontractors when internal resources are unavailable. Thinking on your feet to offer practical and timely solutions for urgent issues. Skills and Experience <…