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For Companies At a Glance
- Tasks: Be the friendly face for guests, managing check-ins and ensuring a smooth experience.
- Company: Join Aimbridge Hospitality, a global leader in connecting people with amazing experiences.
- Benefits: Enjoy hotel discounts, flexible pay options, 28 days holiday, and access to gym facilities.
- Why this job: Be part of a vibrant team, shaping the future of hospitality while making lasting connections.
- Qualifications: Strong communication, organisational skills, attention to detail, and basic computer proficiency required.
- Other info: Opportunity for leadership development and a commitment to inclusivity in the workplace.
The predicted salary is between 24000 - 36000 £ per year.
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our people first approach to business, the Aimbridge experience is like no other.
What is in it for you?
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide
- Staff rates and up to 50% discount on food & beverage and spa
- Wagestream: Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Minimum of 28 days holiday
- Paid breaks
- Starting salary above national minimum wage
- Access to hotel gym facilities
- Free staff parking when available
A day in the life of
As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the Front of House Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation. As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.
What do we need from you?
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as OnQ or Fidelio will be an added advantage.
- Additional duty management responsibilities when required.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone A Place to Grow.
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
About Hampton by Hilton Edinburgh West End
We know balancing family, friends, work and other free time keeps you busy. We want to help you start your day off right. Whether you’re visiting for business or pleasure, you’ll always have high-quality and consistent accommodations and amenities. Enjoy a clean and fresh Hampton bed and free Wi-Fi. Wake up each morning to our free, hot breakfast with fresh baked waffles and hearty oatmeal with toppings. Plus, you can count on friendly, helpful service and so much more. Guaranteed. If you’re not satisfied, we don’t expect you to pay. That’s our commitment and your guarantee. That’s 100% Hampton.
Contact Detail:
Hampton by Hilton Edinburgh West End Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/ Duty Manager
✨Tip Number 1
Familiarise yourself with the hotel management software mentioned in the job description, like OnQ or Fidelio. Having a basic understanding of these systems can give you an edge during the interview and show your commitment to the role.
✨Tip Number 2
Brush up on your communication skills by practising common scenarios you might encounter as a receptionist. Role-playing check-in and check-out processes with a friend can help you feel more confident and prepared for real-life interactions.
✨Tip Number 3
Research Aimbridge Hospitality and their brand values. Understanding their people-first approach and commitment to guest experience will allow you to align your answers during the interview with their core values, making you a more appealing candidate.
✨Tip Number 4
Prepare examples from your past experiences that demonstrate your organisational skills and attention to detail. Being able to share specific instances where you successfully managed bookings or resolved guest issues will highlight your suitability for the role.
We think you need these skills to ace Receptionist/ Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Receptionist/Duty Manager role. Emphasise your communication, organisational, and attention to detail skills, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing exceptional guest experiences. Mention specific examples from your past roles that demonstrate your ability to handle front desk operations and manage guest interactions effectively.
Highlight Technical Skills: If you have experience with hotel management software like OnQ or Fidelio, be sure to mention it. Also, include your proficiency in Microsoft Office and any other relevant technical skills that would benefit the role.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this role.
How to prepare for a job interview at Hampton by Hilton Edinburgh West End
✨Showcase Your Communication Skills
As a Receptionist/Duty Manager, you'll be interacting with guests and colleagues constantly. Make sure to demonstrate your excellent verbal and written communication skills during the interview. Practice clear and concise responses to common questions, and don't hesitate to ask for clarification if you don't understand something.
✨Highlight Your Organisational Abilities
The role requires strong organisational skills to manage guest reservations and ensure smooth operations. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. This will show that you're capable of handling the demands of the position.
✨Emphasise Attention to Detail
Attention to detail is crucial in this role to avoid mistakes in bookings and ensure guest satisfaction. During the interview, mention specific instances where your attention to detail made a positive impact, whether in previous jobs or personal projects.
✨Familiarise Yourself with Hotel Management Software
While not mandatory, having experience with hotel management software like OnQ or Fidelio can set you apart. If you have any familiarity with these systems, be sure to mention it. If not, consider doing a bit of research or even a short online course to show your willingness to learn.
