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- Tasks: Support vulnerable Service Users with housing needs and conduct property inspections.
- Company: Join a reputable Housing Association making a difference in Coventry.
- Benefits: Competitive pay, potential for permanent position, and a supportive work environment.
- Why this job: Make a real impact while developing your skills in a rewarding role.
- Qualifications: Experience in housing or property support, strong customer service skills, and basic maintenance knowledge.
- Other info: Flexible working hours, Monday to Friday, with travel required within the patch.
Are you an experienced Housing Officer looking for your next challenge? Join a reputable Housing Association delivering vital support services to vulnerable Service Users in Coventry and the surrounding area. Fully patch based.
THE ROLE
- Support Service Users under the AASC contract, ensuring accommodation standards, safety, and wellbeing are upheld across the Coventry area.
- Deliver housing support services and complete regular property inspections.
- Induct new Service Users and ensure understanding of property standards and behavioural expectations.
- Respond to service requests, support needs and incidents via AIRE services.
- Manage property access for suppliers and maintenance personnel.
- Carry out first fix and minor repairs and report more serious issues.
- Maintain accurate and timely records of inspections, repairs, and incidents.
- Ensure safeguarding and safety protocols are followed for all Service Users.
THE CANDIDATE
- Proven experience in a housing or property support environment, ideally within a service-based or welfare setting.
- Strong background in customer service or tenancy support roles.
- Familiarity with property inspections and housing standards.
- Effective communication and interpersonal skills.
- Basic maintenance knowledge desirable.
- Knowledge or experience of safeguarding procedures is advantageous.
THE CONTRACT
- Working hours – Monday to Friday, 9am–5pm. Please note there are daily requirements that must be completed before able to finish for the day.
- Travel Requirements – Fully patch based, ability to travel on patch required.
- Length of Contract – 3-Month Contract with potential to go Temp to Perm.
- Rate – £19.00 per hour (LTD), £16.30 per hour PAYE (inclusive of holiday pay).
HOW TO APPLY
If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth for more info. If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate.
Locations
Housing Officer employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the specific housing standards and regulations in Coventry. This knowledge will not only help you during interviews but also demonstrate your commitment to the role and understanding of the local context.
✨Tip Number 2
Network with current or former Housing Officers in the area. They can provide valuable insights into the role and the organisation, which can be beneficial for tailoring your approach and showing genuine interest.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed tenant relationships or resolved issues. Having concrete examples ready will showcase your experience and problem-solving skills effectively.
✨Tip Number 4
Research the Housing Association's values and mission. Aligning your personal values with theirs during discussions can make a strong impression and show that you're a good cultural fit for the team.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Housing Officer. Familiarise yourself with the key tasks mentioned in the job description, such as property inspections and supporting Service Users.
Tailor Your CV: Customise your CV to highlight relevant experience in housing or property support. Emphasise your customer service skills and any familiarity with property inspections or safeguarding procedures.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are the ideal candidate for this role. Mention specific experiences that relate to the job description and demonstrate your commitment to supporting vulnerable Service Users.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Service Care Solutions
✨Show Your Experience
Make sure to highlight your previous experience in housing or property support roles. Be ready to discuss specific situations where you successfully managed service users or handled property inspections.
✨Demonstrate Communication Skills
Effective communication is key for a Housing Officer. Prepare examples of how you've effectively communicated with service users, suppliers, and maintenance personnel in the past.
✨Understand Safeguarding Procedures
Familiarise yourself with safeguarding protocols relevant to the role. Be prepared to discuss how you would ensure the safety and wellbeing of service users in various scenarios.
✨Prepare for Property Inspections
Brush up on your knowledge of housing standards and property inspections. You might be asked about your approach to conducting inspections and how you handle any issues that arise.
