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- Tasks: Support vulnerable Service Users with housing needs and conduct property inspections.
- Company: Join a reputable Housing Association making a difference in Coventry.
- Benefits: Competitive pay, potential for temp-to-perm, and a supportive work environment.
- Why this job: Make a real impact while developing your skills in a rewarding role.
- Qualifications: Experience in housing support or customer service is essential; maintenance knowledge is a plus.
- Other info: Flexible working hours, Monday to Friday, with travel required within the patch.
Are you an experienced Housing Officer looking for your next challenge? Join a reputable Housing Association delivering vital support services to vulnerable Service Users in Coventry and the surrounding area. Fully patch based.
THE ROLE
- Support Service Users under the AASC contract, ensuring accommodation standards, safety, and wellbeing are upheld across the Coventry area.
- Deliver housing support services and complete regular property inspections.
- Induct new Service Users and ensure understanding of property standards and behavioural expectations.
- Respond to service requests, support needs and incidents via AIRE services.
- Manage property access for suppliers and maintenance personnel.
- Carry out first fix and minor repairs and report more serious issues.
- Maintain accurate and timely records of inspections, repairs, and incidents.
- Ensure safeguarding and safety protocols are followed for all Service Users.
THE CANDIDATE
- Proven experience in a housing or property support environment, ideally within a service-based or welfare setting.
- Strong background in customer service or tenancy support roles.
- Familiarity with property inspections and housing standards.
- Effective communication and interpersonal skills.
- Basic maintenance knowledge desirable.
- Knowledge or experience of safeguarding procedures is advantageous.
THE CONTRACT
- Working hours – Monday to Friday, 9am–5pm. Please note there are daily requirements that must be completed before able to finish for the day.
- Travel Requirements – Fully patch based, ability to travel on patch required.
- Length of Contract – 3-Month Contract with potential to go Temp to Perm.
- Rate – £19.00 per hour (LTD), £16.30 per hour PAYE (inclusive of holiday pay).
HOW TO APPLY
If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth for more info. If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate.
Locations
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the specific housing standards and regulations in Coventry. This knowledge will not only help you during interviews but also demonstrate your commitment to the role and understanding of the local context.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in Coventry. Attend local housing events or join relevant online forums to connect with others and gain insights that could give you an edge in your application.
✨Tip Number 3
Prepare to discuss your experience with customer service and tenancy support in detail. Think of specific examples where you've successfully managed service requests or resolved issues, as these will be crucial in showcasing your suitability for the role.
✨Tip Number 4
Research the Housing Association's values and mission. Understanding their approach to supporting vulnerable Service Users will allow you to align your answers with their goals during any discussions, making you a more appealing candidate.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Housing Officer. Tailor your application to highlight relevant experience in housing support, customer service, and property inspections.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in housing or property support environments. Emphasise any roles that involved customer service, tenancy support, or property inspections, as these are crucial for this position.
Write a Compelling Cover Letter: In your cover letter, express your passion for supporting vulnerable service users and your understanding of safeguarding procedures. Use specific examples from your past experiences to demonstrate how you meet the qualifications outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for a Housing Officer role.
How to prepare for a job interview at Service Care Solutions
✨Showcase Your Experience
Make sure to highlight your previous experience in housing or property support roles. Be ready to discuss specific examples of how you've managed service users, conducted property inspections, and upheld housing standards.
✨Demonstrate Communication Skills
Effective communication is key for a Housing Officer. Prepare to discuss how you've successfully interacted with service users and resolved issues. Consider sharing a story that illustrates your interpersonal skills.
✨Understand Safeguarding Procedures
Familiarise yourself with safeguarding protocols relevant to the role. Be prepared to explain how you would ensure the safety and wellbeing of service users, as this is a crucial aspect of the job.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about potential challenges you might face in the role and how you would handle them, especially regarding property maintenance and service user support.
