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- Tasks: Manage meter installations, maintenance, and provide exceptional customer support.
- Company: Join SSE, a leader in energy services committed to customer satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact in the energy sector while building valuable skills and relationships.
- Qualifications: Customer service experience, problem-solving skills, and proficiency in Microsoft Office required.
- Other info: Expect a quick response within 2 working days if your application is successful.
The predicted salary is between 28800 - 48000 £ per year.
Join SSE as a Metering Advisor and play a crucial role in ensuring accurate and efficient metering services for our customers. You will be responsible for managing meter installations, maintenance, and troubleshooting, while providing exceptional customer support. Your expertise will help us maintain high standards of service and compliance. If you have a keen eye for detail, excellent communication skills, and a passion for delivering top-notch service, we invite you to be part of our dynamic team.
What is the Role?
Working as a Technical Advisor within our Metering team you will be responsible for resolving complex billing and metering queries. You will consult with our service providers regularly to provide weekly reports to our customers. As part of your role, you will:
- Ensure our customers receive the highest levels of service through the delivery of exceptional customer service both via email and telephone.
- You will be adaptive in your approach, proactively managing your customers and maintaining high levels of service while meeting KPI's and targets.
- Being a customer facing role, you'll be great at establishing and nourishing positive working relationships with stakeholders both internal and external to the business.
What do I need?
To be considered for this role, we would love you to have:
- Previous experience of working within a Customer Service environment.
- Excellent problem solving ability.
- Excellent communication skills and willingness to learn.
- Great knowledge of Microsoft office applications including running reports and analysing excel based data.
What happens now?
After submitting your application for the role, we understand you're eager to hear back. We value your time and interest, and if your application is successful, you will be contacted directly by the team within 2 working days. We appreciate your patience and look forward to the possibility of welcoming you aboard.
Contact Detail:
Guidant Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Metering Advisor
✨Tip Number 1
Familiarise yourself with the energy sector and metering services. Understanding the industry trends and challenges will help you speak confidently about how you can contribute to SSE's goals during any discussions.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with customers, practice scenarios where you resolve issues effectively and maintain a positive relationship, showcasing your communication prowess.
✨Tip Number 3
Network with professionals in the energy sector. Attend relevant events or join online forums to connect with others in the field. This can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Prepare for potential technical questions related to metering and billing. Being able to demonstrate your problem-solving abilities and knowledge of Microsoft Office applications, especially Excel, will set you apart from other candidates.
We think you need these skills to ace Metering Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and problem-solving. Use specific examples that demonstrate your ability to manage customer relationships and resolve queries effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional service and your keen eye for detail. Mention how your skills align with the requirements of the Metering Advisor role and why you want to work with SSE.
Showcase Technical Skills: Emphasise your proficiency in Microsoft Office applications, particularly Excel. Provide examples of how you've used these tools to analyse data or generate reports in previous roles.
Prepare for Potential Questions: Think about common interview questions related to customer service and problem-solving. Prepare answers that reflect your experience and approach to managing customer expectations and resolving issues.
How to prepare for a job interview at Guidant Global
✨Showcase Your Customer Service Skills
Since the role involves providing exceptional customer service, be prepared to share specific examples from your previous experience. Highlight situations where you resolved customer issues effectively and maintained a positive relationship.
✨Demonstrate Problem-Solving Abilities
The job requires excellent problem-solving skills. During the interview, discuss how you've tackled complex issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Metering Concepts
Even if you're not an expert, having a basic understanding of metering services and the energy sector can set you apart. Research common metering terms and practices to show your enthusiasm for the role.
✨Prepare Questions for the Interviewers
Asking insightful questions demonstrates your interest in the role and the company. Consider asking about the team dynamics, the challenges they face, or how success is measured in the position.
