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- Tasks: Manage domestic and commercial subsidence claims with full autonomy and support.
- Company: Join an award-winning Subsidence Services Division focused on delivering great outcomes.
- Benefits: Enjoy flexible remote work, qualification support, and a range of health and wellness perks.
- Why this job: This role offers independence, professional growth, and a positive impact on customer journeys.
- Qualifications: Previous experience in subsidence claims and strong communication skills are essential.
- Other info: Access to ongoing professional development and industry resources.
The predicted salary is between 16800 - 28000 £ per year.
An exciting opportunity is available to join an award-winning Subsidence Services Division as a Subsidence Adjusting Executive. Manage domestic and commercial claims from start to finish with full autonomy, supported by a collaborative team and advanced tools. Enjoy a flexible hybrid working model, combining home and occasional office work. If you're passionate about delivering great outcomes independently, this role is for you.
Your Responsibilities Will Include:
- Managing a portfolio of subsidence claims up to an agreed value
- Acting as the primary point of contact for both customers and clients
- Making technical decisions on your cases once training and licensing are complete
- Producing tailored reports and maintaining accurate action plans for each claim
- Ensuring reserve accuracy and driving claims to a timely resolution
- Liaising with suppliers to monitor progress and service quality
- Communicating updates with all stakeholders throughout the claims process
About You – Knowledge and Experience:
- Subsidence Claims Experience: Previous experience managing subsidence-related insurance claims is essential
- Strong Communication Skills: Confident communicator and negotiator, able to explain complex matters clearly and with empathy
- Highly Organised: Capable of prioritising and managing a busy caseload efficiently
- Adaptable: Comfortable working in a fast-paced environment and responding to change
- Customer-Oriented: Proactive, empathetic, and focused on delivering a positive customer journey
- Professional Mindset: Positive, resilient, and open to new technology and process improvement
Skills That Will Be Developed in the Role:
- Comprehensive role-specific training tailored to best practices and system use
- Support towards achieving the Chartered Institute of Loss Adjusters' Cert CILA qualification
- Ongoing professional development through access to leading industry resources
What You’ll Get:
- Qualification Support: Funding for CII/CILA certifications
- Pension Scheme: SIPP with up to 6% match
- Life Assurance: Up to 10x salary cover
- Partner Life Assurance: Optional £25k–£250k cover
- Private Medical Insurance: Individual cover, upgradeable to family
- Health Cash Plan: Everyday healthcare reimbursement
- Dental Insurance: Optional individual or family cover
- Employee Assistance Programme: 24/7 confidential support services
- Bike to Work Scheme: Loaned bike and accessories
- Eye Test Vouchers: Paid tests plus glasses discount
- Income Protection: 60% salary up to 5 years
- Gym Discounts: Save at 3,700+ gyms
- Travel Insurance: Annual, including winter sports
- Critical Illness Insurance: £25k–£500k, tax-free payout
- Additional Leave Purchase: Buy up to one extra week
- Electric Car Lease: All-inclusive, tax-saving vehicle lease
- Cashback Card: Up to 15% on spending
Claims Handler employer: Indesure Recruitment
Contact Detail:
Indesure Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with subsidence claims processes and terminology. Understanding the nuances of this specific area will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with professionals in the insurance and claims handling industry. Engaging with others can provide insights into best practices and may even lead to referrals or recommendations that could strengthen your application.
✨Tip Number 3
Prepare for potential interview scenarios by practising how you would handle various claims situations. Being able to articulate your thought process and decision-making skills will set you apart from other candidates.
✨Tip Number 4
Showcase your communication skills by being clear and concise in all interactions. Whether it's a phone call or a video chat, demonstrating your ability to explain complex matters simply will resonate well with the hiring team.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with subsidence claims. Use specific examples that demonstrate your strong communication skills and ability to manage a busy caseload.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your customer-oriented mindset. Mention how your previous experience aligns with the responsibilities of managing claims and communicating with stakeholders.
Highlight Relevant Skills: In your application, emphasise your adaptability and organisational skills. Provide examples of how you've successfully navigated fast-paced environments and managed multiple cases efficiently.
Show Enthusiasm for Professional Development: Express your eagerness to pursue the Chartered Institute of Loss Adjusters' Cert CILA qualification and your commitment to ongoing professional development in your application.
How to prepare for a job interview at Indesure Recruitment
✨Showcase Your Subsidence Knowledge
Make sure to highlight your previous experience with subsidence claims during the interview. Be prepared to discuss specific cases you've managed and the outcomes, as this will demonstrate your expertise and understanding of the role.
✨Demonstrate Strong Communication Skills
As a Claims Handler, you'll need to communicate complex information clearly. Practice explaining technical concepts in simple terms, and be ready to showcase your negotiation skills through examples from your past experiences.
✨Emphasise Your Organisational Skills
The role requires managing a busy caseload, so be prepared to discuss how you prioritise tasks and stay organised. Share specific strategies or tools you use to manage your workload effectively.
✨Exhibit a Customer-Oriented Mindset
Since the position focuses on delivering a positive customer journey, think of examples where you've gone above and beyond for clients. Show your empathy and proactive approach to problem-solving during the interview.
