Desktop & Infrastructure Support Manager

Desktop & Infrastructure Support Manager – Hybrid / London – £90K + Excellent Benefits Overview: A global financial services firm is hiring a desktop / 2nd Line & Infrastructure Support Manager to lead a newly formed team supporting critical IT operations. Acting as the bridge between 1st Line Support and 3rd Line Engineering, you’ll manage day-to-day service delivery across server, cloud, and network infrastructure. This is a hands-on, customer-facing leadership position, ideal for someone with a strong service delivery mindset, excellent technical grounding, and proven people management experience. Role & Responsibilities: Lead and develop the 2nd Line Infrastructure team Oversee incident, problem, and change management Support complex technical escalations Drive service improvement and operational excellence Contribute to infrastructure roadmap and automation initiatives Essential Skills & Requirements: Experience managing 2nd/3rd Line teams in enterprise environments Strong knowledge of Windows Server, O365, VMware, Intel, Azure, Citrix and networking (e.g. Checkpoint, Cisco Meraki) Proficient in PowerShell (Terraform a bonus) ITIL knowledge and relevant technical certifications Package: £80K – £90K basic salary Hybrid – London (3 days per week) Discretionary bonus Excellent pension contribution (up to 17%) Private healthcare Excellent additional lifestyle and health benefits Desktop & Infrastructure Support Manager – Hybrid / London – £90K + Excellent Benefits