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- Tasks: Be the go-to tech guru for clients, solving issues and ensuring top-notch service.
- Company: Join a leading bespoke product manufacturer in the Northeast with cutting-edge services.
- Benefits: Enjoy a full-time role, company vehicle, overtime, pension contributions, and ongoing training.
- Why this job: Work in a fantastic environment with opportunities for growth and hands-on problem-solving.
- Qualifications: Experience in technical support, strong communication skills, and a proactive attitude are essential.
- Other info: Immediate response for applicants who meet the criteria—don't miss out!
The predicted salary is between 28800 - 43200 £ per year.
The Rewards and Benefits on Offer: A full time and permanent role from day one! Vehicle supplied to support visits Overtime available! Company Pension contributions Permanent Day shift Ongoing Training and development A fantastic working environment Mtrecs new opportunity: Mtrec are proudly representing our industry leading, bespoke product manufacturing client. The business is in the heart of the Northeast, and boast a unique product range, and state of the art services. They are seeking to recruit an experienced service technician to join their vast service and installation network. If you meet the person specification below, apply now for an immediate response! The Job you will do: Act as the client point of contact for technical and reliability queries within and without the framework of the SLA. Manage the flow of information and close out of issues through the JIRA helpdesk. Attend scheduled internal and customer reviews Attend depot on-site for unplanned events, these visits maybe need to be at short notice to meet the customers needs. Work with client and internal functions to proactively identify positive and negative trends relating to performance and reliability through RMA data and field performance. Support engineering change requests in a timely manner to ensure ongoing support for product in the field. Provide technical support and use problem solving techniques to diagnose, troubleshoot, identify and where possible resolve system, hardware, and software issues either on site or at customer location. Support Production in the repair process when necessary, or when there is no field service work, to meet On Time Delivery (OTD) targets. Work on their own and part of a team to make decisions in line with the business needs. Perform miscellaneous job-related duties within your skill set and competencies that support the business needs when required. About you: Experience in discussing technical issues and offering technical support directly to client. Experience in conducting technical analysis of products and evaluating compliance and non-compliance against test specification. Good oral, interpersonal, and written communication skills. Must be able to work in team environment and build relationships. Initiative-taking with a can-do attitude and thirst to continuously develop and learn. Diligent and able to apply a logical and common-sense approach to activities. An awareness of the lifecycle of projects and the ability to identify and feedback risk. JBRP1_UKTJ
MTrec Technical | Field Service Technician employer: MTrec Technical
Contact Detail:
MTrec Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MTrec Technical | Field Service Technician
✨Tip Number 1
Familiarize yourself with JIRA, as it's a key tool for managing technical issues and communication. Understanding how to navigate and utilize this platform will show your readiness to hit the ground running.
✨Tip Number 2
Brush up on your problem-solving techniques, especially in diagnosing hardware and software issues. Being able to demonstrate your analytical skills during the interview can set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience where you've had to work under pressure or at short notice. This role requires flexibility, so showcasing your ability to adapt quickly will be beneficial.
✨Tip Number 4
Prepare examples of how you've built relationships in a team environment. Strong interpersonal skills are crucial for this position, and sharing specific instances can illustrate your capability.
We think you need these skills to ace MTrec Technical | Field Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and field service roles. Emphasize your ability to diagnose and troubleshoot issues, as well as any experience with JIRA or similar helpdesk systems.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and ability to work under pressure, especially in customer-facing situations.
Highlight Communication Skills: Since good communication is key for this position, provide examples of how you've successfully communicated technical information to clients or team members in the past. This can be included in both your CV and cover letter.
Showcase Continuous Learning: Mention any ongoing training or certifications you have pursued related to technical support or field service. This shows your commitment to professional development and aligns with the company's focus on ongoing training.
How to prepare for a job interview at MTrec Technical
✨Show Your Technical Expertise
Be prepared to discuss your previous experience in technical support and problem-solving. Highlight specific examples where you successfully diagnosed and resolved issues, as this will demonstrate your capability to handle the technical challenges of the role.
✨Communicate Clearly
Since good communication skills are essential for this position, practice explaining complex technical concepts in simple terms. This will help you convey your ideas effectively during the interview and show that you can interact well with clients.
✨Demonstrate Teamwork
Prepare to share examples of how you've worked collaboratively in a team environment. Discuss situations where you contributed to team success or helped resolve conflicts, as this will illustrate your ability to build relationships and work well with others.
✨Emphasize Continuous Learning
Express your enthusiasm for ongoing training and development. Share any relevant courses or certifications you've pursued, and discuss how you stay updated on industry trends. This will show your initiative and commitment to personal growth.
