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- Tasks: Manage and resolve customer complaints in motor and property insurance claims.
- Company: Join a fast-growing Insurtech company revolutionising claims processing with AI and automation.
- Benefits: Enjoy remote work flexibility, health insurance, and paid industry qualifications.
- Why this job: Be part of a dynamic team focused on customer satisfaction and continuous improvement.
- Qualifications: Experience in handling complaints, preferably in insurance, with strong communication and analytical skills.
- Other info: This is a fully remote role, primarily for candidates based in the UK.
The predicted salary is between 36000 - 60000 £ per year.
My client are a rapidly growing Insurtech company, backed by leading venture capital, focused on revolutionising claims processing through cutting-edge AI and automation. Founded by industry veterans, they are committed to bringing efficiency and simplicity to the insurance sector.
The Complaints Handler will play a critical role in managing and resolving a portfolio of customer complaints, whilst effectively conducting root cause analysis and reporting to provide actionable insights to the business teams. They will also liaise with the Financial Ombudsman Service as needed. This role focuses on complaints related to motor and property insurance claims, ensuring fair treatment of customers, and safeguarding the company from regulatory, financial, and reputational risks.
Required Experience- Proven experience in handling complaints, preferably in the insurance industry
- Familiarity with regulatory requirements and compliance in the insurance industry
- Strong understanding of motor and property insurance claims
- Exceptional communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Ability to work under pressure and meet tight deadlines
- Attention to detail and high level of accuracy
- Proficiency in using relevant software and technology
- Complaint Management: Handle customer complaints regarding motor and property insurance claims, ensuring timely and professional communication throughout the process.
- Investigation: Investigate and assess the validity of complaints by reviewing relevant documents, policies, and claim details to gather all necessary information.
- Internal Liaison: Liaise with internal departments, such as claims adjusters/leaders, product developers, Quality Assurance, and Compliance teams, to gather additional information and resolve complaints effectively.
- Thorough Investigation: Conduct thorough investigations into complaints, including reviewing claim files, policy documents, correspondence, and any other relevant materials.
- Customer Communication: Communicate with customers and relevant parties involved in the claim to understand their concerns fully and provide updates on the complaint resolution process.
- Regulatory Compliance: Work closely with the claims team to ensure that all complaints are addressed promptly and in compliance with regulatory requirements.
- Root Cause Analysis: Conduct root cause analysis to identify trends and underlying issues in complaints, and report findings to provide actionable insights to business teams.
- Continuous Improvement: Collaborate with other teams to strengthen their processes, aiming to deliver high levels of customer satisfaction and maintain the company's reputation.
Benefits include a generous health-insurance package, Industry Qualifications paid by the company (after a qualifying period), work from anywhere to facilitate your work-life balance and a quality work from home set up. This is a fully remote role with a requirement to be predominantly based in the UK.
Claims Complaints Handler employer: Redimeer
Contact Detail:
Redimeer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Complaints Handler
✨Tip Number 1
Familiarise yourself with the latest trends in AI and automation within the insurance sector. Understanding how these technologies are transforming claims processing will not only impress us but also show your commitment to staying ahead in the industry.
✨Tip Number 2
Brush up on your knowledge of motor and property insurance claims. Being well-versed in the specifics of these types of claims will help you stand out as a candidate who can hit the ground running.
✨Tip Number 3
Prepare to discuss your experience with regulatory compliance in the insurance industry. We value candidates who understand the importance of adhering to regulations and can navigate the complexities of compliance effectively.
✨Tip Number 4
Showcase your analytical skills by thinking of examples where you've successfully resolved complaints or identified root causes. We’re looking for someone who can provide actionable insights, so be ready to share your problem-solving experiences.
We think you need these skills to ace Claims Complaints Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling complaints, particularly within the insurance industry. Emphasise your familiarity with regulatory requirements and any specific software you have used.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about improving customer experiences in the insurance sector. Mention your analytical skills and how they can contribute to root cause analysis and continuous improvement.
Showcase Communication Skills: Since exceptional communication is key for this role, provide examples in your application of how you've effectively communicated with customers and internal teams to resolve complaints.
Highlight Problem-Solving Abilities: Demonstrate your strong analytical and problem-solving skills by including specific instances where you successfully resolved complex complaints or improved processes in previous roles.
How to prepare for a job interview at Redimeer
✨Showcase Your Complaint Handling Experience
Be prepared to discuss your previous experience in handling complaints, especially within the insurance sector. Highlight specific examples where you successfully resolved issues and how you ensured customer satisfaction.
✨Understand Regulatory Requirements
Familiarise yourself with the regulatory landscape of the insurance industry. Be ready to explain how you have adhered to compliance standards in past roles and how you would ensure that all complaints are managed in line with these regulations.
✨Demonstrate Analytical Skills
Prepare to discuss your analytical abilities by providing examples of how you've conducted root cause analysis in previous positions. Emphasise your problem-solving skills and how they can contribute to identifying trends in complaints.
✨Communicate Effectively
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Be ready to showcase your interpersonal skills by discussing how you handle difficult conversations and keep customers informed throughout the complaint resolution process.
