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- Tasks: Join our nights team as a Night Porter, ensuring guest safety and exceptional service.
- Company: Be part of a dynamic hotel environment that values your contribution and growth.
- Benefits: Enjoy flexible wage access, generous leave, health plans, and bespoke training opportunities.
- Why this job: Perfect for night owls seeking a rewarding role with career progression in a supportive culture.
- Qualifications: No prior hotel experience needed; just bring your reliability and excellent communication skills.
- Other info: Full training provided, making it ideal for self-motivated individuals ready to shine.
The predicted salary is between 20000 - 28000 £ per year.
We’re looking for a real night owl to be our Night Porter. As a Night Porter, you will become a vital part of our nights team providing the warmest of welcomes and exceptional customer service. You will ultimately be responsible for the safety and security of our guests as they sleep and will need to be able to react to their needs working on your own initiative.
Your day to day:
- Checking in late arrivals
- Cleaning the property and setting up meeting/conference rooms
- Arranging newspapers and wake up calls
- Ensuring the building and guests are secure
- Helping set the dining area for breakfast
Who are we looking for?
Our Night Porter plays a crucial role in ensuring the smooth running of our hotel, you will need to be a responsible and reliable person. We are looking for a hard-working individual who doesn’t mind being a night owl. You will be able to stay calm under pressure, taking any complications in your stride. Effortlessly deal with problems as they arise and ensure standards are maintained at all times. You will need excellent communication skills and be confident to make the right decision. If you are self-motivated and can multi-task this could be for you. Personality is what counts and whilst previous hotel experience and basic computer skills are an advantage, full training is provided.
In return, we are offering a rewarding role with scope for career progression along with:
- Wagestream - the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Life assurance
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
Night Porter employer: Solent Hotel & Spa
Contact Detail:
Solent Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the hotel industry, especially the role of a Night Porter. Understanding the responsibilities and challenges of the position will help you demonstrate your knowledge during any conversations or interviews.
✨Tip Number 2
Showcase your customer service skills by sharing relevant experiences where you've gone above and beyond for someone. This will highlight your ability to provide exceptional service, which is crucial for this role.
✨Tip Number 3
Prepare to discuss how you handle pressure and unexpected situations. Think of examples from your past where you've successfully managed challenges, as this will demonstrate your calmness and reliability.
✨Tip Number 4
Network with current or former Night Porters or hotel staff to gain insights into the role. They can provide valuable tips and may even refer you, increasing your chances of landing the job.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Porter. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience, especially in customer service or hospitality. Emphasise any previous roles where you demonstrated reliability, problem-solving, and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've handled similar responsibilities in the past and why you're excited about working nights.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Solent Hotel & Spa
✨Show Your Night Owl Spirit
Since the role requires someone who thrives at night, express your enthusiasm for working during these hours. Share any previous experiences or personal habits that highlight your comfort and productivity during late shifts.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled unexpected situations in the past. The interviewer will want to see that you can stay calm under pressure and think on your feet, so be ready to discuss specific instances where you successfully resolved issues.
✨Highlight Your Customer Service Experience
Even if you don't have direct hotel experience, emphasise any roles where you've provided excellent customer service. Discuss how you ensured guests felt welcome and safe, as this is crucial for a Night Porter.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel's operations during the night shift. This shows your genuine interest in the role and helps you understand what will be expected of you, making you a more appealing candidate.
