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- Tasks: Join our nights team as a Night Porter, ensuring guest safety and exceptional service.
- Company: Be part of a dynamic hotel environment that values your contribution and growth.
- Benefits: Enjoy flexible wage access, generous leave, health plans, and bespoke training opportunities.
- Why this job: Perfect for night owls seeking a rewarding role with career progression in a supportive culture.
- Qualifications: No prior hotel experience needed; just bring your personality and willingness to learn.
- Other info: Full training provided, making it ideal for self-motivated individuals ready to shine.
We’re looking for a real night owl to be our Night Porter. As a Night Porter, you will become a vital part of our nights team providing the warmest of welcomes and exceptional customer service. You will ultimately be responsible for the safety and security of our guests as they sleep and will need to be able to react to their needs working on your own initiative.
Your day to day:
- Checking in late arrivals
- Cleaning the property and setting up meeting/conference rooms
- Arranging newspapers and wake up calls
- Ensuring the building and guests are secure
- Helping set the dining area for breakfast
Who are we looking for?
Our Night Porter plays a crucial role in ensuring the smooth running of our hotel, you will need to be a responsible and reliable person. We are looking for a hard-working individual who doesn’t mind being a night owl. You will be able to stay calm under pressure, taking any complications in your stride. Effortlessly deal with problems as they arise and ensure standards are maintained at all times. You will need excellent communication skills and be confident to make the right decision. If you are self-motivated and can multi-task this could be for you. Personality is what counts and whilst previous hotel experience and basic computer skills are an advantage, full training is provided.
In return, we are offering a rewarding role with scope for career progression along with:
- Wagestream - the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Life assurance
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
Contact Detail:
Solent Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the hotel industry, especially the role of a Night Porter. Understanding the responsibilities and challenges faced during night shifts will help you demonstrate your knowledge and enthusiasm during any discussions.
✨Tip Number 2
Highlight your ability to stay calm under pressure. Think of specific examples from past experiences where you successfully managed stressful situations, as this will show that you can handle the demands of the role.
✨Tip Number 3
Practice your communication skills. As a Night Porter, you'll need to interact with guests and staff effectively. Consider role-playing scenarios with friends or family to build your confidence in delivering exceptional customer service.
✨Tip Number 4
Be prepared to discuss your flexibility and willingness to work night shifts. Emphasising your commitment to being a reliable team member who can adapt to the needs of the hotel will make you a more attractive candidate.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Porter. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Highlight relevant experience in customer service or hospitality in your CV. Emphasise any roles where you've had to work independently or manage security, as these are key aspects of the Night Porter position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and explains why you're the perfect fit for the Night Porter role. Mention your ability to stay calm under pressure and your commitment to providing excellent service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Solent Hotel & Spa
✨Show Your Night Owl Spirit
Since the role requires someone who thrives at night, express your enthusiasm for working during these hours. Share any previous experiences that highlight your ability to stay alert and engaged during late shifts.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight situations where you went above and beyond to ensure guests were satisfied, as this is crucial for a Night Porter.
✨Stay Calm Under Pressure
Be ready to discuss how you handle stressful situations. Provide specific examples of times when you remained composed and effectively resolved issues, showcasing your problem-solving skills.
✨Emphasise Reliability and Initiative
The role requires a responsible individual who can work independently. Share instances where you've taken initiative or demonstrated reliability in previous jobs, reinforcing your suitability for the position.
