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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins and check-outs, and create memorable experiences daily.
- Company: Join Bedruthan and Scarlet, award-winning hotels on the stunning Cornish coast, committed to sustainability.
- Benefits: Enjoy a real living wage, flexible hours, discounts, and on-site accommodation options.
- Why this job: Be part of a supportive team that values creativity, community, and personal growth.
- Qualifications: Confidence, positivity, problem-solving skills; previous experience is a plus but not required.
- Other info: Full-time and part-time roles available; perfect for those seeking a vibrant work environment.
The predicted salary is between 22000 - 30000 £ per year.
Are you a naturally warm and welcoming person? Do you put people first? Would you like to be a part of an award-winning team, located right on the Cornish coast?
About Us
Nestled on the stunning clifftops of North Cornwall, Bedruthan and Scarlet are renowned for pushing the boundaries of hospitality. We pride ourselves on our commitment to sustainability, creativity, and the exceptional experiences we offer our guests. As a family-owned, independent Cornish business, we value every member of our talented team and are dedicated to providing a people-centric working environment.
The Role
We seek confident, positive individuals for both full-time and part-time hours, who thrive in a dynamic, guest-centric environment. Giving a warm and friendly welcome to each and every guest, you will play a vital role in creating memorable experiences for our guests. Your responsibilities will vary daily, ensuring no two days are alike.
Key Responsibilities
- Efficient Check-Ins & Outs: Provide swift check-ins for arriving guests, following our procedures, checking out departing guests.
- Guest Interaction: Anticipate guests' needs, surprising them with genuine connections.
- Data Accuracy: Ensure precise data entry and daily reporting.
- Hotel & Local Knowledge: Know everything about our services and the locality to upsell services and help our guests get the most out of their stay.
- Maintenance Coordination: Report issues promptly and ensure timely resolution.
- Financial Operations: Handle guest billing and maintain reception float accuracy.
- Standards: Uphold our standards in reception and public areas.
- Positive Attitude: Maintain a friendly demeanor, even when overcoming challenges.
What We’re Looking For
- Confidence and Positivity: Thrive in a busy, guest-focused environment.
- Problem Solvers: Quick-thinking individuals who excel at finding solutions.
- Hospitality Passion: Dedicated to creating positive guest experiences.
- Team Players: Eager to contribute to a successful, hardworking team.
- Learning Enthusiasts: Previous hotel experience is beneficial but not essential.
Why Join Us?
At Bedruthan and Scarlet, joining our team isn’t just a job; it’s a lifestyle choice. Located right on the breathtaking Cornish coast, we offer a supportive and enriching environment where you can thrive and grow. We are passionate about sustainability, reducing our impact on the planet, championing our local community, and are proud supporters of numerous local charities and causes.
Some benefits for this role include:
- Real Living Wage: £12.60 per hour, £26,208 if full time (40 hrs) plus tips.
- Work life balance: Varied shift pattern with early and late start and finish times including evenings and weekends.
- People-Centric Environment: A supportive and enriching workplace.
- Career Development: Learning and internal career progression opportunities.
- Holidays: 28 days per year (29 after 1 year).
- Long Service Rewards: Enjoy a free stay at Bedruthan after your first year.
- Discounts: 40% off food and drinks at the hotel, 50% off food whilst on shift, discounts on treatments & experiences, friends and family rates and more!
- Health and Wellbeing: Local partnership discounts, discounted gym membership, free surf hire, and inclusion onto the Health Shield Healthcare Plan.
- Accommodation: On-site team accommodation is available.
Ready for a new adventure? Apply now for Full Time and Part Time hours available.
Contact Detail:
Bedruthan Hotel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Host Front of House Team · Bedruthan Hotel and Spa, Scarlet Hotel
✨Tip Number 1
Familiarise yourself with the local area and the services offered by Bedruthan and Scarlet. Being knowledgeable about the hotel and its surroundings will help you engage with guests and provide them with tailored recommendations, showcasing your commitment to exceptional service.
✨Tip Number 2
Demonstrate your warm and welcoming personality during any interactions, whether in person or over the phone. Practice active listening and show genuine interest in what guests are saying, as this will help you build rapport and create memorable experiences.
✨Tip Number 3
Highlight your problem-solving skills by preparing examples of how you've successfully handled challenging situations in the past. This will show that you can think on your feet and maintain a positive attitude, even under pressure.
✨Tip Number 4
Emphasise your enthusiasm for teamwork and collaboration. Share experiences where you've worked effectively with others to achieve common goals, as this aligns with the hotel's values and demonstrates your readiness to contribute to a supportive environment.
We think you need these skills to ace Reception Host Front of House Team · Bedruthan Hotel and Spa, Scarlet Hotel
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualities Bedruthan Hotel and Spa is looking for. Tailor your application to highlight how your skills and experiences align with their requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your warm and welcoming personality. Share specific examples of how you've provided excellent guest service in the past, and express your enthusiasm for joining an award-winning team.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service roles. Include details about your ability to handle guest interactions, problem-solving skills, and any knowledge of local attractions that could enhance the guest experience.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in a front-of-house role.
How to prepare for a job interview at Bedruthan Hotel Limited
✨Show Your Warmth
As a Reception Host, your natural warmth and welcoming attitude are crucial. Make sure to convey your friendly personality during the interview, as this role is all about creating memorable experiences for guests.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully handled challenges in previous roles. The interviewers will be looking for quick-thinking individuals who can find solutions in a busy environment.
✨Know the Hotel and Local Area
Familiarise yourself with Bedruthan and Scarlet's services, as well as local attractions. Being knowledgeable will not only impress the interviewers but also show your enthusiasm for the role and the area.
✨Exude Positivity
Maintain a positive attitude throughout the interview, even when discussing challenges. This reflects the kind of demeanour they expect from their team members, especially in a guest-centric environment.
