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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins and check-outs, and create memorable experiences daily.
- Company: Join Bedruthan and Scarlet, award-winning hotels on the stunning Cornish coast, committed to sustainability.
- Benefits: Enjoy a real living wage, flexible hours, discounts, and career development opportunities.
- Why this job: Be part of a supportive team that values creativity and community impact in a beautiful location.
- Qualifications: Confidence, positivity, problem-solving skills; previous experience is a plus but not required.
- Other info: On-site accommodation available; enjoy long service rewards and health benefits.
The predicted salary is between 22000 - 30000 £ per year.
Are you a naturally warm and welcoming person? Do you put people first? Would you like to be a part of an award-winning team, located right on the Cornish coast?
About Us
Nestled on the stunning clifftops of North Cornwall, Bedruthan and Scarlet are renowned for pushing the boundaries of hospitality. We pride ourselves on our commitment to sustainability, creativity, and the exceptional experiences we offer our guests. As a family-owned, independent Cornish business, we value every member of our talented team and are dedicated to providing a people-centric working environment.
The Role
We seek confident, positive individuals for both full-time and part-time hours, who thrive in a dynamic, guest-centric environment. Giving a warm and friendly welcome to each and every guest, you will play a vital role in creating memorable experiences for our guests. Your responsibilities will vary daily, ensuring no two days are alike.
Key Responsibilities
- Efficient Check-Ins & Outs: Provide swift check-ins for arriving guests, following our procedures, checking out departing guests.
- Guest Interaction: Anticipate guests' needs, surprising them with genuine connections.
- Data Accuracy: Ensure precise data entry and daily reporting.
- Hotel & Local Knowledge: Know everything about our services and the locality to upsell services and help our guests get the most out of their stay.
- Maintenance Coordination: Report issues promptly and ensure timely resolution.
- Financial Operations: Handle guest billing and maintain reception float accuracy.
- Standards: Uphold our standards in reception and public areas.
- Positive Attitude: Maintain a friendly demeanor, even when overcoming challenges.
What We’re Looking For
- Confidence and Positivity: Thrive in a busy, guest-focused environment.
- Problem Solvers: Quick-thinking individuals who excel at finding solutions.
- Hospitality Passion: Dedicated to creating positive guest experiences.
- Team Players: Eager to contribute to a successful, hardworking team.
- Learning Enthusiasts: Previous hotel experience is beneficial but not essential.
Why Join Us?
At Bedruthan and Scarlet, joining our team isn’t just a job; it’s a lifestyle choice. Located right on the breathtaking Cornish coast, we offer a supportive and enriching environment where you can thrive and grow. We are passionate about sustainability, reducing our impact on the planet, championing our local community, and are proud supporters of numerous local charities and causes.
Some benefits for this role include:
- Real Living Wage: £12.60 per hour, £26,208 if full time (40 hrs) plus tips.
- Work-life balance: Varied shift pattern with early and late start and finish times including evenings and weekends.
- People-Centric Environment: A supportive and enriching workplace.
- Career Development: Learning and internal career progression opportunities.
- Holidays: 28 days per year (29 after 1 year).
- Long Service Rewards: Enjoy a free stay at Bedruthan after your first year.
- Discounts: 40% off food and drinks at the hotel, 50% off food whilst on shift, discounts on treatments & experiences, friends and family rates and more!
- Health and Wellbeing: Local partnership discounts, discounted gym membership, free surf hire, and inclusion onto the Health Shield Healthcare Plan.
- Accommodation: On-site team accommodation is available.
Ready for a new adventure? Apply now for Full Time and Part Time hours available.
Reception Host Front of House Team · Bedruthan Hotel and Spa, Scarlet Hotel employer: Bedruthan Hotel Limited
Contact Detail:
Bedruthan Hotel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Host Front of House Team · Bedruthan Hotel and Spa, Scarlet Hotel
✨Tip Number 1
Familiarise yourself with the local area and the services offered by Bedruthan and Scarlet. Being knowledgeable about the hotel and its surroundings will help you engage with guests and provide them with tailored recommendations, showcasing your commitment to exceptional service.
✨Tip Number 2
Demonstrate your warm and welcoming personality during any interactions you have with the team or during the interview process. A positive attitude and genuine enthusiasm for hospitality can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you handle challenging situations or guest complaints. Highlighting your problem-solving skills and ability to maintain a friendly demeanour under pressure will show that you are well-suited for a dynamic, guest-centric environment.
✨Tip Number 4
Emphasise your willingness to learn and grow within the role. Mention any previous experiences in hospitality, even if they are not directly related, to demonstrate your passion for creating positive guest experiences and your eagerness to contribute to the team.
We think you need these skills to ace Reception Host Front of House Team · Bedruthan Hotel and Spa, Scarlet Hotel
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualities Bedruthan Hotel and Spa is looking for. Tailor your application to highlight how your skills and experiences align with their requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your warm and welcoming personality. Share specific examples of how you've provided excellent guest service in the past, and express your passion for hospitality and sustainability.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service roles. Include details about your ability to handle guest interactions, problem-solving skills, and teamwork, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Bedruthan Hotel Limited
✨Show Your Warmth
As a Reception Host, your natural warmth and welcoming attitude are crucial. Make sure to convey your friendly personality during the interview, perhaps by sharing a story where you made someone feel special or welcomed.
✨Demonstrate Guest-Centric Thinking
Highlight your ability to anticipate guests' needs. Prepare examples of how you've gone above and beyond for customers in previous roles, showcasing your commitment to creating memorable experiences.
✨Know Your Stuff
Familiarise yourself with the hotel’s services and local attractions. Being able to discuss how you would upsell these services or recommend local spots will show your enthusiasm and readiness for the role.
✨Emphasise Team Spirit
Bedruthan and Scarlet value teamwork highly. Be prepared to discuss how you work well in a team environment, perhaps by sharing experiences where collaboration led to success in your previous jobs.
