Service Designer

Role Title: Service Designer Location: Remote – mostly remote with adhoc travel to London Work Pattern: Fixed Term Contract Security Clearance: must hold active SC Clearance The Company: At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. The Role: As a Service Designer, you will work closely with multidisciplinary teams, including researchers, UX designers, developers, and software engineers, to design intuitive and user-centred public services. You will lead the design process to create seamless service experiences that meet user needs while aligning with Government Digital Service (GDS) standards. This role requires Security Clearance (SC) and strong public sector experience. Key Responsibilities: User-Centered Design: Engage with user research to understand user needs and journeys, ensuring service design solutions are grounded in user insights. Prototyping and Testing: Develop and iterate prototypes to test, validate, and communicate design concepts, enhancing the service based on feedback. Collaboration: Work in agile environments with developers, researchers, and other designers to translate concepts into effective, user-centered public services. GDS Alignment: Ensure service designs align with GDS standards, maintaining accessibility, usability, and user-friendly interactions across all services. Stakeholder Engagement: Work closely with stakeholders to align design decisions with user needs and departmental goals, supporting decision-making at senior levels. Continuous Improvement: Evaluate existing services, identifying areas for enhancement and aligning them with user and business requirements. Requirements: Security Clearance: Must hold active SC clearance. GDS Experience: Strong understanding of GDS standards and experience applying them in public sector environments. Proven Service Design Experience: Extensive experience in service design within government or public sector settings. Prototyping Tools: Proficiency in design and prototyping tools, such as Figma, Sketch, or Adobe XD. Research Application: Ability to translate user research insights into actionable service designs. Agile Practices: Experience working within multidisciplinary, agile teams. Key Competencies: Expertise in creating seamless, user-centred service designs that meet accessibility and usability standards. Proficient in prototyping, iterating, and validating service concepts that address user needs and improve service delivery. Strong communication skills, with the ability to present ideas and negotiate with technical and non-technical stakeholders. Benefits: Join a rapidly expanding start-up where personal growth is a part of our DNA. Benefit from a flexible work environment focused on deliverable outcomes. Receive private medical insurance through Aviva. Enjoy the benefits of a company pension plan through Nest. 25 days of annual leave plus UK bank holidays. Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources. Participate in a generous employee referral program. A highly collaborative and collegial environment with opportunities for career advancement. Be encouraged to take bold steps and embrace a mindset of experimentation. Choose your preferred device, PC or Mac. Diversity & Inclusion: Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes: Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued. Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all. Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace. By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities. What Happens Next? Our Talent Acquisition Team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.