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- Tasks: Be the first point of contact for policyholders making insurance claims.
- Company: Join a dynamic Property Claims team with flexible working options.
- Benefits: Enjoy hybrid or fully remote work, plus a supportive team environment.
- Why this job: Make a real impact by helping others and building strong relationships.
- Qualifications: Insurance or claims handling experience preferred; teamwork and initiative are key.
- Other info: Apply online or send your CV to Craig Dyson for more opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Our client is looking to recruit a FNOL/Concierge Claims Technician within their Property Claims team (location flexible but Birmingham/Bolton preferred) with Hybrid or fully remote working available subject to operational needs. You will use your technical knowledge and experience to assist adjusters to proactively case manage, negotiate, and settle property claims, as licensed.
Role & Responsibilities:
- Being the first point of contact to policy holders making an insurance claim
- Providing outstanding customer service and putting the customer at the centre of everything
- Building strong professional relationships with team members and other areas of the business
- Ensuring all information is documented correctly prior to Loss Adjuster visits
Skills & Requirements:
- Insurance/Loss Adjusting/Claims Handling background preferable
- Team player with the passion for helping others
- Proactive, with the ability to work with initiative
- Able to work as part of a team to ensure client SLAs are met
Contact Detail:
Exchange Street Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FNOL / Concierge Claims Technician (Remote/Bolton/Birmingham)
✨Tip Number 1
Familiarise yourself with the insurance claims process, especially in property claims. Understanding the nuances of FNOL (First Notice of Loss) will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Highlight your customer service skills. Since this role is all about putting the customer at the centre, think of examples from your past experiences where you went above and beyond to assist a client.
✨Tip Number 3
Network with professionals in the insurance industry. Join relevant online forums or LinkedIn groups to connect with others who work in claims handling or loss adjusting. This can provide insights and potentially lead to referrals.
✨Tip Number 4
Prepare for potential scenario-based questions in interviews. Think about how you would handle specific situations related to claims management, as this will showcase your proactive approach and problem-solving skills.
We think you need these skills to ace FNOL / Concierge Claims Technician (Remote/Bolton/Birmingham)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the FNOL/Concierge Claims Technician position. Tailor your application to highlight relevant experience in insurance, claims handling, or customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in insurance or claims handling. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide outstanding customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for helping others and your proactive approach to case management. Mention specific examples of how you've successfully managed claims or built strong relationships in previous roles.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the insurance industry.
How to prepare for a job interview at Exchange Street Executive Search
✨Know Your Claims Basics
Brush up on your knowledge of property claims and the FNOL process. Being able to discuss common scenarios and how you would handle them will show your technical expertise and readiness for the role.
✨Customer Service Focus
Prepare examples that demonstrate your commitment to outstanding customer service. Think about times when you've gone above and beyond for a customer, as this role is all about putting the customer at the centre of everything.
✨Team Collaboration
Be ready to discuss how you work within a team. Highlight experiences where you've built strong professional relationships and collaborated effectively with colleagues to meet client SLAs.
✨Proactive Problem Solving
Showcase your proactive nature by preparing examples of how you've taken initiative in past roles. Discuss situations where you've identified issues and implemented solutions before they escalated.
