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- Tasks: Coordinate technical operations and ensure smooth project delivery for our Network Asset Maintenance team.
- Company: Join Thames Water, the UK's largest water and wastewater company, serving over 16 million customers.
- Benefits: Enjoy a competitive salary, flexible hybrid working, 26 days holiday, and a comprehensive benefits scheme.
- Why this job: Make a real impact on communities while developing your career in a diverse and supportive environment.
- Qualifications: Strong skills in operations, engineering, and stakeholder engagement; experience with IT systems preferred.
- Other info: Full training provided for customer support roles; apply early as positions may close quickly.
The predicted salary is between 28000 - 35000 £ per year.
About the role: We currently have a great opportunity for a Technical Co-Ordinator to join our Network Asset Maintenance team in a Hybrid Position 3 days in the office with 2 working from home.
As the successful candidate, you will be responsible for ensuring that the upfront Design and coordination of work is in place to make sure that our technicians and contracted partners have the pre-requisites in place to allow them to start and complete our capital and Planned maintenance programmes as scheduled.
What you’ll be doing as the Technical Coordinator:
- Being responsible for effectively assisting with the delivery of Health and Safety of all members of the team and those working on the Network.
- Assisting the team to deliver an exceptional service to our customers and ensuring they trust us and the service we provide.
- Keeping a committed drive on following the budgetary and financial activities of the team and suggesting improvements to management.
- Responsible for assisting the performance and delivery of Proactive and Reactive activities under the Assigned Contracts to the division.
- To ensure Framework/Non-Framework Suppliers understand what is expected of them in order to achieve optimal performance.
- Assisting all individuals in the team, ensuring they are motivated and take pride in what they do by developing and agreeing on action plans.
- Delivering successful first-time network service operations by managing the upgrade, repair and replacement of inoperable assets and underperforming assets.
Base Location: Hybrid Orpington (PS & Depot) 3 days in office with 2 working from home. Working Pattern 36 Hours Monday- Friday. All PPE and tools are provided.
What you should bring to the role:
- Strong skills in operations, maintenance, engineering, finance, H&S, stakeholder engagement and customer focus.
- Relevant experience in coordinating for teams of internal and external stakeholders to deliver Key KPI’s.
- Work with Contracts manager and under own initiative to deliver specified work streams within SLAs.
- Ability to populate overtime usage in a controlled, reportable and fair basis.
- Competent at using appropriate company IT Systems and office-based software with preferable experience in GIS, Watercore, Waternet, Z-One, PI, SCADA, MS Teams.
- Excellent communication and interpersonal skills.
- High level of attention to detail with the ability to report and track the progress of multiple projects.
- Proactively own either non-available asset issues on high priority assets, complex cases, or out of SLA cases, to attain a resolution.
What’s in it for you:
- Competitive salary of £35,000 - £40,000 per annum depending on your level of experience plus car allowance.
- Annual Leave 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
- Personal Medical Assessments – Open to all once a year.
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.
Working at Thames Water: Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience.
CUA Technical Coordinator employer: Pertemps Thames Water
Contact Detail:
Pertemps Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUA Technical Coordinator
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as GIS and SCADA. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Network with current or former employees of Thames Water on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that demonstrate your ability to manage multiple projects and coordinate with various stakeholders. This will showcase your relevant skills effectively during the interview.
✨Tip Number 4
Research Thames Water's recent projects and initiatives related to network maintenance and customer service. Being knowledgeable about their current operations will allow you to engage in meaningful conversations during your interview.
We think you need these skills to ace CUA Technical Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, maintenance, and stakeholder engagement. Use specific examples that demonstrate your ability to coordinate teams and deliver on key performance indicators.
Craft a Strong Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your skills align with the responsibilities of the Technical Coordinator position, particularly in health and safety, budget management, and customer service.
Highlight Technical Skills: Emphasise your proficiency with IT systems mentioned in the job description, such as GIS, Watercore, and MS Teams. Provide examples of how you've used these tools in previous roles to enhance project delivery.
Showcase Communication Skills: Since excellent communication is crucial for this role, include examples of how you've effectively communicated with both internal and external stakeholders. This could be through managing projects, resolving issues, or leading teams.
How to prepare for a job interview at Pertemps Thames Water
✨Showcase Your Technical Knowledge
As a CUA Technical Coordinator, it's crucial to demonstrate your understanding of operations, maintenance, and engineering. Be prepared to discuss specific examples from your past experience that highlight your technical skills and how they relate to the role.
✨Emphasise Communication Skills
Excellent communication is key in this role, especially when coordinating with internal and external stakeholders. Prepare to share instances where your communication skills led to successful project outcomes or improved team dynamics.
✨Demonstrate Attention to Detail
Given the high level of attention to detail required for tracking multiple projects, be ready to provide examples of how you've successfully managed complex tasks in the past. Highlight any tools or methods you used to stay organised and ensure accuracy.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities, particularly regarding asset management and service delivery. Think through potential challenges you might face in the role and how you would address them effectively.
