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For Companies At a Glance
- Tasks: Assist customers with inquiries, resolve issues, and ensure a smooth buying experience.
- Company: Strive is a leading UK recruiter in Supply Chain & Logistics management.
- Benefits: Enjoy a competitive salary, excellent benefits, parking, pension, and life insurance.
- Why this job: Join a rapidly growing company with opportunities for professional development and a supportive culture.
- Qualifications: Customer service experience and proficiency in MS Office are essential.
- Other info: This role offers a chance to work in a dynamic environment with a focus on client support.
The predicted salary is between 20880 - 29120 Ā£ per year.
Strive are a UK wide Supply Chain & Logistics management recruiter.
Customer Service Support Leader
Monday ā Friday ā 8.30am ā 5.00pm [8hr working day]
cĀ£29k + Excellent Benefits inc Parking + Pension + Life Insurance + Prospects
Avonmouth ā BS11 9HS
Client Profile: Our client is a multi-site distribution company [technical products] who are now expanding abroad. The product range is vast & supplied via multi-channel routes to both domestic & business-to-business sectors. This rapid growth has led to a variety of new roles including the need for more client support.
Role Summary:
- Customer Assistance: Respond to incoming customer inquiries promptly, efficiently, and courteously via phone, email.
- Issue Resolution: Identify customer issues and concerns, troubleshoot problems, and guide customers through appropriate solutions. Utilise available resources and tools to resolve customer complaints.
- Product/Service Knowledge: Develop a comprehensive understanding of the company's products.
- Order Processing: Assist customers with order placement, tracking, cancellations, and modifications. Ensure that customers receive a smooth and seamless buying experience.
- Up-Selling: Identify opportunities to promote additional products that will benefit the customer.
- Professional Communication: Exhibit a friendly, empathetic, and professional communication style. Ensure that customers feel valued and respected throughout their interactions with the company.
Experience required: The ideal candidate will have worked closely with clients in a fast-moving operation dealing with order queries, processing, cross-selling where needed. Therefore, customer service experience is essential as is knowledge of MS Office packages & excellent communication skills.
This is a fantastic opportunity ā we look forward to your application.
Contact Detail:
Strive Supply Chain Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Customer Service Account Manager
āØTip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will not only help you answer customer inquiries more effectively but also demonstrate your commitment to the role during interviews.
āØTip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different customer scenarios with friends or family can help you feel more confident and prepared for real-life interactions.
āØTip Number 3
Research common customer service challenges in the logistics sector. Being able to discuss these issues and how you would handle them can set you apart from other candidates during the interview process.
āØTip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Account Manager
Some tips for your application š«”
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Account Manager position. Tailor your application to highlight your relevant experience in customer service and communication.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in fast-paced environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to resolve issues and support clients effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer inquiries and resolved issues in the past. Show that you understand the importance of professional communication and customer satisfaction.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Strive Supply Chain
āØKnow the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their products, services, and recent developments, especially regarding their expansion abroad. This knowledge will help you answer questions confidently and show your genuine interest in the role.
āØDemonstrate Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service. Highlight your ability to communicate professionally and empathetically, as these are key traits for a Customer Service Account Manager.
āØFamiliarise Yourself with Order Processing
Since the role involves assisting customers with order placement and modifications, brush up on your knowledge of order processing systems. Be ready to discuss how you would handle various scenarios related to order queries during the interview.
āØPractice Up-Selling Techniques
Think about ways you can identify opportunities to promote additional products that benefit customers. Prepare to discuss your approach to up-selling and how it can enhance the customer experience, as this is an important aspect of the role.
