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- Tasks: Handle customer complaints and enquiries while leading service improvement initiatives.
- Company: Join a dynamic team focused on enhancing community services and support.
- Benefits: Enjoy opportunities for professional growth and collaboration in a supportive environment.
- Why this job: Make a real impact by improving services that benefit the community and its members.
- Qualifications: No specific qualifications required; just a passion for service improvement and teamwork.
- Other info: You'll also manage a Service Improvement Assistant, gaining leadership experience.
The predicted salary is between 28800 - 43200 £ per year.
To be responsible for:
- Handling customer complaints, member and MP enquiries, statutory enquiries, including Freedom of Information (FOI), Environmental Information Requests (EIR) and Data Protection requests (DPRs).
- Leading and initiating the Directorate's service improvement work and identifying improvements in service.
- Running or supporting the Housing and Safer Communities Directorate with project work and administrative tasks.
- Jointly managing the Service Improvement Assistant.
Contact Detail:
Talent Dice Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Improvement Officer
✨Tip Number 1
Familiarise yourself with the key legislation and frameworks related to customer complaints and data protection, such as the Freedom of Information Act and GDPR. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your experience in service improvement by preparing specific examples of past projects where you've successfully identified and implemented changes. Be ready to discuss the impact these improvements had on customer satisfaction or operational efficiency.
✨Tip Number 3
Network with professionals in the housing and community services sector. Attend relevant events or join online forums to connect with others who can provide insights into the role and potentially refer you to opportunities within their organisations.
✨Tip Number 4
Prepare for potential interview questions by practising how you would handle specific scenarios related to customer complaints and service improvement. This will help you articulate your problem-solving skills and approach to enhancing service delivery.
We think you need these skills to ace Service Improvement Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Service Improvement Officer. Highlight key skills and experiences that align with handling customer complaints and leading service improvement initiatives.
Tailor Your CV: Customise your CV to reflect relevant experience in managing customer enquiries, project work, and administrative tasks. Use specific examples that demonstrate your ability to improve services and handle statutory enquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service improvement and your understanding of the role. Mention any previous experience with Freedom of Information requests or similar tasks, and explain how you can contribute to the Directorate's goals.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role of a Service Improvement Officer.
How to prepare for a job interview at Talent Dice Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Improvement Officer. Familiarise yourself with handling customer complaints and statutory enquiries, as well as the importance of service improvement initiatives.
✨Prepare Examples
Think of specific examples from your past experiences where you've successfully handled complaints or led service improvement projects. Be ready to discuss these in detail during the interview.
✨Research the Organisation
Learn about the Housing and Safer Communities Directorate and its current projects. This will help you demonstrate your interest in the role and show how you can contribute to their goals.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the challenges they face in service improvement. This shows your proactive attitude and genuine interest in making a positive impact.
