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- Tasks: Manage and optimise the Learning Experience System for volunteers and trainers.
- Company: Join The Scouts, a leading charity empowering volunteers across the UK.
- Benefits: Enjoy flexible hours, 28-32 days holiday, and a double matching pension.
- Why this job: Be part of a transformative learning experience that impacts thousands of volunteers.
- Qualifications: Strong IT skills and previous customer service or admin experience preferred.
- Other info: Hybrid working options available with occasional office visits.
The predicted salary is between 27426 - 29486 £ per year.
Location: Gilwell Park (Hybrid) or Home-Based
Salary: £29,486 per annum (Band D, Level 3 – inclusive of Outer London Weighting, for Gilwell-based contracts) £27,726 per annum (Band D, Level 3, for home-based contracts)
Working Pattern: 35 hours per week, with frequent evening work and occasional weekends required.
Contract Type: Fixed term (2 years)
Workplace Expectations:
- For Gilwell-based contracts: Attendance at the office is expected once per week, plus one additional day per month for team collaboration.
- For home-based contracts: Occasional travel to the office is expected, approximately once per month.
About The Role:
At The Scouts, we believe in equipping volunteers with the tools, knowledge, and support they need to thrive. We are looking for a Volunteering Learning System Administrator to help ensure our Learning Experience System (LXP) is running at its best, empowering thousands of trainers and volunteers across the UK. This is your chance to play a key role in one of the UK’s largest volunteer-based learning transformations.
As the Volunteering Learning System Administrator, your Key Responsibilities will include:
- Regularly review and update the Learning Experience System to optimise performance and usability.
- Assist in configuring and testing new system features to meet user needs.
- Set up and support the new Trainer role, enabling local course management.
- Enable and configure features like badges, points, leaderboards, and social tools.
- Collaborating with digital, operations, and transformation teams to ensure the system is inclusive, accessible, and aligned with Scouting values.
What we are looking for in our Volunteering Learning System Administrator:
We are seeking someone with excellent communication skills, attention to detail, and a proactive approach to their work. Ideally, you’ll have:
- Previous experience in a customer service or administrative role.
- Strong IT skills (Word, Excel, email).
- A conscientious, organised, and team-focused attitude.
- A passion for delivering outstanding service.
Benefits:
We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
- 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas.
- Flexible working hours.
- Double matching pension up to 10% of gross salary.
- Family Friendly employer with generous family leave.
- Learning and Development/training opportunities via our internal learning hub.
Volunteering Learning System Administrator employer: The Scout Association
Contact Detail:
The Scout Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteering Learning System Administrator
✨Tip Number 1
Familiarise yourself with the Learning Experience System (LXP) that The Scouts use. Understanding its features and functionalities will not only help you in the role but also show your genuine interest during interviews.
✨Tip Number 2
Network with current or former employees of The Scouts, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Demonstrate your passion for volunteering and community service in your conversations. The Scouts value individuals who are committed to their mission, so sharing your experiences can set you apart.
✨Tip Number 4
Prepare to discuss how you would approach optimising system performance and usability. Think of specific examples or ideas you could bring to the role, as this shows initiative and readiness to contribute.
We think you need these skills to ace Volunteering Learning System Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or administrative roles. Emphasise your IT skills and any previous work with learning systems or volunteer organisations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for volunteering and your understanding of the role. Mention specific examples of how you've used your communication skills and attention to detail in past positions.
Highlight Relevant Skills: In your application, clearly outline your strong IT skills, particularly with tools like Word and Excel. Discuss your proactive approach and how it has positively impacted your previous work environments.
Show Enthusiasm for the Role: Express your excitement about the opportunity to contribute to The Scouts' mission. Mention how you align with their values and your commitment to enhancing the learning experience for volunteers.
How to prepare for a job interview at The Scout Association
✨Show Your Passion for Volunteering
Make sure to express your enthusiasm for volunteering and how it aligns with the values of The Scouts. Share any personal experiences or stories that highlight your commitment to supporting volunteers and enhancing their learning experiences.
✨Demonstrate Your IT Skills
Since strong IT skills are essential for this role, be prepared to discuss your experience with various software tools, particularly Word and Excel. You might even want to bring examples of how you've used these tools in previous roles to improve processes or support teams.
✨Highlight Your Communication Skills
Effective communication is key in this position. Be ready to provide examples of how you've successfully communicated with team members or stakeholders in past roles. This could include resolving issues, providing training, or collaborating on projects.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the Learning Experience System and how it supports volunteers. This demonstrates your proactive approach and eagerness to understand how you can contribute to the team's success.
