Volunteering Learning System Administrator

Job Title: Volunteering Learning System Administrator Location: Gilwell Park (Hybrid) or Home-Based Salary: £29,486 per annum (Band D, Level 3 – inclusive of Outer London Weighting, for Gilwell-based contracts) £27,726 per annum (Band D, Level 3, for home-based contracts) Working Pattern: 35 hours per week, with frequent evening work and occasional weekends required. Contract Type: Fixed term (2 years) Workplace Expectations: For Gilwell-based contracts: Attendance at the office is expected once per week, plus one additional day per month for team collaboration. For home-based contracts: Occasional travel to the office is expected, approximately once per month. About The Role: At The Scouts, we believe in equipping volunteers with the tools, knowledge, and support they need to thrive. We\’re looking for a Volunteering Learning System Administrator to help ensure our Learning Experience System (LXP) is running at its best, empowering thousands of trainers and volunteers across the UK. This is your chance to play a key role in one of the UK’s largest volunteer-based learning transformations. As the Volunteering Learning System Administrator, your Key Responsibilities will include: Regularly review and update the Learning Experience System to optimise performance and usability. Assist in configuring and testing new system features to meet user needs. Set up and support the new Trainer role, enabling local course management. Enable and configure features like badges, points, leaderboards, and social tools Collaborating with digital, operations, and transformation teams to ensure the system is inclusive, accessible, and aligned with Scouting values. What we are looking for in our Volunteering Learning System Administrator: We’re seeking someone with excellent communication skills, attention to detail, and a proactive approach to their work. Ideally, you’ll have: Previous experience in a customer service or administrative role Strong IT skills (Word, Excel, email) A conscientious, organised, and team-focused attitude A passion for delivering outstanding service ??Benefits: We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country. 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas Flexible working hours Double matching pension up to 10% of gross salary Family Friendly employer with generous family leave Learning and Development/training opportunities via our internal learning hub For a full list of our benefits, click