Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with residents, schedule inspections, and resolve queries in a dynamic social housing project.
- Company: Join a reputable agency supporting local councils in enhancing community living standards.
- Benefits: Enjoy a competitive rate of £18.00ph and a Monday to Friday work schedule.
- Why this job: Make a real impact in your community while developing valuable skills in customer relations.
- Qualifications: 2-3 years experience in customer liaison and proficiency in Microsoft Office required.
- Other info: Immediate start available; must have a valid UK driving licence.
The predicted salary is between 37440 - 46800 £ per year.
Location: South Birmingham
Rate: £18.00ph
Hours: Mon-Fri (08:00-16:30)
Sub-Contract
Immediate Start
Nelson Permanent Placements are currently recruiting on behalf of our client who are seeking an experienced Customer Liaison Officer to work on a South Birmingham local Council Contract. As a Customer Liaison Officer, you will be involved in a large Social Housing Contract (on maintenance, retrofit and repair works) for existing properties and high-rises across South Birmingham. The project encompasses Bathroom and Kitchen upgrades. You will be essential in contacting residents to schedule property inspections.
Duties:
- Leading tenant engagement and developing community relationships.
- Acting as a focal point of contact in addressing concerns and queries with residents.
- Offering resolution and addressing issues/concerns accordingly.
- Travelling to locations within South Birmingham (including Bournville, Weoley Castle, Northfield, Longbridge and Redditch).
Customer Liaison Officer Requirements:
- 2-3 years’ experience as a Customer Liaison Officer (within Social Housing/Domestic environments).
- Proficient in Microsoft Office Packages (Word, Outlook and Excel).
- A Full UK Driving Licence.
How to Apply:
Please send your CV to the email address detailed below. Should you wish to discuss other opportunities in your area, you are welcome to contact our friendly recruitment team.
This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency.
Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply, as your details will not be processed.
Customer Liaison Officer employer: Nelson Permanent Placements
Contact Detail:
Nelson Permanent Placements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Familiarise yourself with the local community in South Birmingham. Understanding the areas you'll be working in, such as Bournville and Weoley Castle, will help you engage more effectively with residents and build rapport.
✨Tip Number 2
Brush up on your communication skills. As a Customer Liaison Officer, you'll need to address concerns and queries from residents, so practice active listening and clear communication to ensure you can resolve issues efficiently.
✨Tip Number 3
Network with professionals in the social housing sector. Attend local events or join online forums related to social housing to connect with others in the field, which could lead to valuable insights and potential job leads.
✨Tip Number 4
Prepare for potential travel requirements by ensuring you have a reliable means of transport. Since the role involves travelling across various locations in South Birmingham, having a full UK driving licence and a dependable vehicle will be crucial.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Customer Liaison Officer position. Tailor your application to highlight relevant experience in social housing and tenant engagement.
Highlight Relevant Experience: In your CV, emphasise your 2-3 years of experience as a Customer Liaison Officer. Include specific examples of how you've successfully engaged with residents and resolved their concerns in previous roles.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office packages, especially Word, Outlook, and Excel. Provide examples of how you've used these tools effectively in your past work.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you're passionate about the role and how your skills align with the needs of the local council's social housing project.
How to prepare for a job interview at Nelson Permanent Placements
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Customer Liaison Officer, especially in the context of social housing. Familiarise yourself with the specific duties mentioned in the job description, such as tenant engagement and addressing resident concerns.
✨Demonstrate Your Experience
Prepare to discuss your previous experience in customer liaison roles, particularly within social housing or domestic environments. Be ready to provide examples of how you've successfully resolved issues or improved community relationships.
✨Showcase Your Communication Skills
As a Customer Liaison Officer, strong communication skills are essential. Practice articulating your thoughts clearly and confidently, and be prepared to demonstrate how you would handle difficult conversations with residents.
✨Familiarise Yourself with Local Areas
Since the role involves travelling to various locations within South Birmingham, it’s beneficial to know about these areas. Research the communities you’ll be working in, as this will help you connect better with residents during the interview.
