Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage luxury accommodations and ensure top-notch guest experiences daily.
- Company: Join one of the UK's leading exclusive hotel and golf resorts.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a progressive team that values excellence and attention to detail.
- Qualifications: Experience in 4 or 5-star hotel operations is essential.
- Other info: This is a hands-on role perfect for those passionate about hospitality.
The predicted salary is between 43200 - 72000 £ per year.
Our client runs one of the UK's leading and most exclusive Hotel and Golf Resort settings. After a period of development and expansion, they are now looking to recruit a House and Lodge Manager to join their progressive senior leadership team.
The House & Lodge Manager is responsible for the day-to-day management of the estate's luxury, five-star guest accommodation and services. This is a hands-on management role covering every aspect of the hotel operation including front of house, reception, housekeeping, food and beverage, and concierge. Working closely with the sales and bookings teams to ensure the finer details of every resident stay, tailored package and private hire is delivered to the highest standard, this role is central to resort operations. The post holder must have a high level of organisational and communication skills with a proven ability to lead, train and direct others, as well as a meticulous eye for detail.
Key Duties & Responsibilities:
- Day-to-day overall management of House & Lodge accommodations and services including lounge, dining, bar, hot tub, and treatment room facilities
- Ensure routine daily set-up procedures are maintained at all times including heating and lighting settings, flowers and décor standards, cabinet/retail displays, dining room settings and bar set-up
- Develop and continuously review and update standard operating procedures, in consultation with senior management, to ensure maximum guest satisfaction
- Provide effective leadership and support to guest services, resort services, housekeeping and food and beverage staff
- Identify, plan and deliver onsite and external staff training and briefings to relevant service staff throughout the year, in line with the needs of the business
- Ensure registration, payment processing and resident folio management is correct and up-to-date at all times
- Oversee and manage hotel supplier and service agreements including cleaning contractors, linen services, in-room amenities, and other providers
- Ensure all hotel furnishings and equipment is fully operational and maintained to the highest standard including hot water, heating, TVs, handsets, phones, windows, blinds etc
- Oversee the housekeeping functions including laundry and linen management, mini-bar stock and amenity products and ordering
- Oversee the guest arrival and departure experiences including check in procedures, welcome gifts, welcome cards, VIP treats, gifts, turndown and surprise and delight standards
- Implement checks and procedures to support resort services staff maintain the presentation of rooms, public areas, walkways, and halls at all times
- Working closely with F&B management and oversee the food and beverage services at the House & Lodge including management of stock rooms and cellars
We are looking for a candidate with strong exposure within 4 or 5* Hotel operations. We are looking for a hands-on manager, who has strong experience within Rooms operations.
Operations Manager - Exclusive Hotel and Lodges employer: Flow Sports Personnel Ltd
Contact Detail:
Flow Sports Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Exclusive Hotel and Lodges
✨Tip Number 1
Familiarise yourself with the specific operations of luxury hotels and lodges. Understanding the nuances of five-star service will help you demonstrate your knowledge during interviews, showing that you can meet the high standards expected in this role.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in luxury hotel management. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the latest trends and expectations.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in previous roles. Be ready to provide examples of how you've trained staff and improved guest satisfaction, as these are key aspects of the House & Lodge Manager position.
✨Tip Number 4
Research the specific hotel and golf resort you're applying to. Understanding their unique offerings and values will allow you to tailor your conversation and show genuine interest in contributing to their success.
We think you need these skills to ace Operations Manager - Exclusive Hotel and Lodges
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hotel operations, particularly in 4 or 5-star settings. Emphasise your hands-on management style and any relevant achievements in guest services, housekeeping, and food and beverage management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the luxury hotel market. Mention specific experiences that demonstrate your leadership skills and attention to detail, as these are crucial for the role.
Highlight Relevant Skills: In your application, focus on key skills such as organisational abilities, communication skills, and experience in training staff. Provide examples of how you've successfully led teams and improved guest satisfaction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Operations Manager role.
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Showcase Your Leadership Skills
As a House & Lodge Manager, you'll need to demonstrate your ability to lead and train staff effectively. Prepare examples from your past experiences where you successfully managed a team or improved service standards.
✨Highlight Your Attention to Detail
This role requires a meticulous eye for detail. Be ready to discuss how you've ensured high standards in previous positions, whether it's through maintaining decor, managing guest experiences, or overseeing housekeeping functions.
✨Understand the Operations
Familiarise yourself with the various aspects of hotel operations, including front of house, food and beverage, and housekeeping. Be prepared to discuss how you would manage these areas and improve guest satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges in hotel management and how you would address them, particularly in relation to guest services and operational efficiency.
