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For Companies At a Glance
- Tasks: Manage luxury accommodations and ensure top-notch guest experiences daily.
- Company: Join one of the UK's leading exclusive hotel and golf resorts.
- Benefits: Enjoy a dynamic work environment with opportunities for training and development.
- Why this job: Be part of a progressive team that values attention to detail and guest satisfaction.
- Qualifications: Experience in 4 or 5-star hotel operations is essential; strong leadership skills required.
- Other info: This is a hands-on role perfect for those passionate about hospitality.
The predicted salary is between 43200 - 72000 £ per year.
Our client runs one of the UK's leading and most exclusive Hotel and Golf Resort settings. After a period of development and expansion, they are now looking to recruit a House and Lodge Manager to join their progressive senior leadership team.
The House & Lodge Manager is responsible for the day-to-day management of the estate's luxury, five-star guest accommodation and services. This is a hands-on management role covering every aspect of the hotel operation including front of house, reception, housekeeping, food and beverage, and concierge. Working closely with the sales and bookings teams to ensure the finer details of every resident stay, tailored package and private hire is delivered to the highest standard, this role is central to resort operations. The post holder must have a high level of organisational and communication skills with a proven ability to lead, train and direct others, as well as a meticulous eye for detail.
Key Duties & Responsibilities:
- Day-to-day overall management of House & Lodge accommodations and services including lounge, dining, bar, hot tub, and treatment room facilities
- Ensure routine daily set-up procedures are maintained at all times including heating and lighting settings, flowers and décor standards, cabinet/retail displays, dining room settings and bar set-up
- Develop and continuously review and update standard operating procedures, in consultation with senior management, to ensure maximum guest satisfaction
- Provide effective leadership and support to guest services, resort services, housekeeping and food and beverage staff
- Identify, plan and deliver onsite and external staff training and briefings to relevant service staff throughout the year, in line with the needs of the business
- Ensure registration, payment processing and resident folio management is correct and up-to-date at all times
- Oversee and manage hotel supplier and service agreements including cleaning contractors, linen services, in-room amenities, and other providers
- Ensure all hotel furnishings and equipment is fully operational and maintained to the highest standard including hot water, heating, TVs, handsets, phones, windows, blinds etc
- Oversee the housekeeping functions including laundry and linen management, mini-bar stock and amenity products and ordering
- Oversee the guest arrival and departure experiences including check-in procedures, welcome gifts, welcome cards, VIP treats, gifts, turndown and surprise and delight standards
- Implement checks and procedures to support resort services staff maintain the presentation of rooms, public areas, walkways, and halls at all times
- Working closely with F&B management and oversee the food and beverage services at the House & Lodge including management of stock rooms and cellars
We are looking for candidates with strong exposure within 4 or 5* Hotel operations. We are looking for a hands-on manager, who has strong experience within Rooms operations.
Contact Detail:
Flow Sports Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Exclusive Hotel and Lodges
✨Tip Number 1
Familiarise yourself with the specific operations of luxury hotels and lodges. Understanding the nuances of five-star service will help you demonstrate your knowledge during interviews, showing that you can meet the high standards expected in this role.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in luxury hotel management. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the latest trends and expectations.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in previous roles. Be ready to provide examples of how you've trained staff and improved guest satisfaction, as these are key aspects of the House & Lodge Manager position.
✨Tip Number 4
Research the specific hotel and golf resort where you're applying. Understanding their unique offerings and values will allow you to tailor your conversation and show genuine interest in contributing to their success.
We think you need these skills to ace Operations Manager - Exclusive Hotel and Lodges
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hotel operations, particularly in 4 or 5-star settings. Emphasise your hands-on management style and any relevant achievements in guest services, housekeeping, and food and beverage management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the luxury hotel market. Mention specific examples of how you've successfully managed teams and improved guest satisfaction in previous roles.
Highlight Leadership Skills: In your application, focus on your leadership abilities. Provide examples of how you've trained and directed staff, developed standard operating procedures, and ensured high service standards in past positions.
Showcase Attention to Detail: Demonstrate your meticulous eye for detail by including examples of how you've maintained high standards in accommodation and guest services. This could include managing decor, overseeing housekeeping functions, or ensuring operational efficiency.
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your ability to lead and train a team. Prepare examples of how you've successfully managed staff in previous roles, focusing on your leadership style and the outcomes of your efforts.
✨Highlight Your Attention to Detail
This role requires a meticulous eye for detail. Be ready to discuss specific instances where your attention to detail has positively impacted guest satisfaction or operational efficiency. Use concrete examples to illustrate your point.
✨Understand the Guest Experience
Familiarise yourself with the key aspects of guest experience in luxury hotels. Be prepared to discuss how you would enhance the guest journey from check-in to check-out, including any unique touches you might implement.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges in hotel operations and how you would address them, particularly in areas like housekeeping, food and beverage, and guest services.
