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- Tasks: Be the go-to person for customer queries via calls, emails, and chats.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy 25 days annual leave, pension, health support, and more perks.
- Why this job: Gain valuable experience in a fast-paced environment while helping others.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Full-time role in Chester, Monday to Friday, with opportunities for growth.
The predicted salary is between 22000 - 33000 £ per year.
As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats. Your goal? To provide exceptional service while resolving queries efficiently.
What you’ll be doing:
- Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
- Make outbound calls to support customers with their inquiries.
- Aim for first-contact resolution wherever possible.
- Complete administrative tasks as assigned by your manager.
- Work towards set KPIs to ensure excellent service delivery.
We’d love to hear from someone that:
- Has customer service experience (preferably in a fast-paced environment).
- Is a confident and professional communicator with a friendly approach.
- Is a problem solver: Ability to think on your feet and prioritise tasks.
- Has strong interpersonal skills: Empathetic, patient, and a team player.
- Has a target-driven mindset: Comfortable working with KPIs.
- Is a multitasker.
- Is a fast learner: Willing to quickly adapt and understand payroll services.
What’s next?
Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.
What we can offer you:
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Health Assured
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Spectrum life
- Annual Pay Review
- Employee Referral
£25, 275 | Mon – Friday | 9:00 – 17:30 | Full Time | Permanent | Chester | 100% Office based
Contact Detail:
Workwell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview, showing that you can think on your feet.
✨Tip Number 2
Practice your communication skills by engaging in role-play exercises with friends or family. This will help you convey a friendly and professional tone, which is crucial for a Customer Service Advisor.
✨Tip Number 3
Research StudySmarter and our services thoroughly. Understanding our company culture and values will allow you to tailor your responses in interviews, demonstrating that you're a great fit for our team.
✨Tip Number 4
Prepare examples of how you've met KPIs in previous roles. Being able to discuss your target-driven mindset will impress us and show that you can thrive in a fast-paced environment.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. Use specific examples that demonstrate your problem-solving skills and ability to handle multiple tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and friendly approach. Mention how your interpersonal skills make you a great fit for the role and provide examples of how you've achieved first-contact resolution in previous positions.
Highlight Key Skills: In your application, emphasise your target-driven mindset and ability to work with KPIs. Mention any experience you have with administrative tasks and how you prioritise effectively under pressure.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Advisor.
How to prepare for a job interview at Workwell
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles, especially in fast-paced environments. Highlight specific examples where you successfully resolved customer queries and how you achieved first-contact resolution.
✨Demonstrate Effective Communication Skills
Since the role requires confident and professional communication, practice articulating your thoughts clearly. Use friendly language and maintain a positive tone, as this reflects the approach they value in their advisors.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that assess your problem-solving abilities. Think of situations where you had to think on your feet and prioritise tasks effectively. Be ready to explain your thought process and the outcomes of your actions.
✨Familiarise Yourself with KPIs
Understand what KPIs are relevant to customer service roles and be ready to discuss how you have met or exceeded them in the past. This shows that you are target-driven and understand the importance of performance metrics.
