Field Operations Manager

Field Operations Manager\\nField-Based – North & Central\\n£33,150-£34,680 + bonus/commission\\nA well-established UK field services provider, specialising in utility sector support, is seeking an experienced Field Operations Manager to lead regional operations and drive performance across a remote field team.\\nAbout the Company\\nThis organisation is a recognised leader in external field agency solutions, with a strong reputation for delivering high-quality services across the utilities industry. With a central base in the Midlands, the company operates nationwide and upholds a culture of professionalism, accountability, and continuous improvement.\\nThe Role\\nThe Field Operations Manager will be responsible for managing a regional field team, with a focus on performance, compliance, and operational efficiency. The role includes direct responsibility for training, recruitment, auditing, and supporting field operatives.

A strong understanding of debt collection processes and procedures is essential, as the role includes managing and overseeing debt recovery visits.\\nKey Responsibilities\\n * \\n Lead, manage, and support a team of field-based professionals\\n * \\n Recruit, train, and audit field operatives to maintain high standards\\n * \\n Monitor field performance to ensure delivery of KPIs and SLAs\\n * \\n Provide coaching through regular one-to-ones and accompanied field visits\\n * \\n Analyse performance data and submit regular reports to senior management\\n * \\n Ensure compliance with all relevant regulations, processes, and safety procedures\\n * \\n Manage escalated field issues, including payment disputes and customer complaints\\n * \\n Contribute to business improvement projects and support new initiative rollouts\\n * \\n Build effective relationships with internal teams, clients, and stakeholders\\nEssential Requirements\\n * \\n Proven experience managing remote or field-based teams\\n * \\n Demonstrable background in debt collection or arrears recovery\\n * \\n Strong leadership and performance management capabilities\\n * \\n Excellent communication, coaching, and interpersonal skills\\n * \\n Analytical and organised, with a proactive approach to problem-solving\\n * \\n Knowledge of the utilities sector is advantageous\\n * \\n Full UK driving licence\\nWhat’s on Offer\\n * \\n A senior-level field operations role within a well-established company\\n * \\n The chance to influence strategy and drive service excellence\\n * \\n Career development opportunities in a growing sector\\n * \\n Competitive salary and benefits package