Field Operations Manager

Field Operations Manager Field-Based – North & Central £33,150-£34,680 + bonus/commission A well-established UK field services provider, specialising in utility sector support, is seeking an experienced Field Operations Manager to lead regional operations and drive performance across a remote field team. About the Company This organisation is a recognised leader in external field agency solutions, with a strong reputation for delivering high-quality services across the utilities industry. With a central base in the Midlands, the company operates nationwide and upholds a culture of professionalism, accountability, and continuous improvement. The Role The Field Operations Manager will be responsible for managing a regional field team, with a focus on performance, compliance, and operational efficiency. The role includes direct responsibility for training, recruitment, auditing, and supporting field operatives. A strong understanding of debt collection processes and procedures is essential, as the role includes managing and overseeing debt recovery visits. Key Responsibilities * Lead, manage, and support a team of field-based professionals * Recruit, train, and audit field operatives to maintain high standards * Monitor field performance to ensure delivery of KPIs and SLAs * Provide coaching through regular one-to-ones and accompanied field visits * Analyse performance data and submit regular reports to senior management * Ensure compliance with all relevant regulations, processes, and safety procedures * Manage escalated field issues, including payment disputes and customer complaints * Contribute to business improvement projects and support new initiative rollouts * Build effective relationships with internal teams, clients, and stakeholders Essential Requirements * Proven experience managing remote or field-based teams * Demonstrable background in debt collection or arrears recovery * Strong leadership and performance management capabilities * Excellent communication, coaching, and interpersonal skills * Analytical and organised, with a proactive approach to problem-solving * Knowledge of the utilities sector is advantageous * Full UK driving licence What’s on Offer * A senior-level field operations role within a well-established company * The chance to influence strategy and drive service excellence * Career development opportunities in a growing sector * Competitive salary and benefits package