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- Tasks: Help customers with complex queries and support new team members.
- Company: Join a dynamic company focused on enhancing customer experiences across the UK.
- Benefits: Enjoy a competitive salary, career development, and flexible working options.
- Why this job: Make a real impact while growing your skills in a supportive environment.
- Qualifications: Previous experience in customer service or call centres is essential.
- Other info: Comprehensive onboarding and opportunities for progression await you!
The predicted salary is between 24000 - 29000 £ per year.
Location: Regional UK (Multiple Sites) | Full-time
Salary: £24,000 to 29,000 + benefits + overtime + career development
Step into a role where you bring experience and gain influence. As a Customer Service Specialist, you'll go beyond the day-to-day to help guide, shape, and elevate customer outcomes. This role suits individuals who have already proven themselves in call centre or customer service environments and are ready for more autonomy and responsibility.
What You'll Do
- Resolve customer queries that require more time, judgement or investigation
- Work with vulnerable or high-priority customers and deliver a calm, informed response
- Liaise with internal stakeholders to coordinate accurate, cross-functional responses
- Support onboarding of new team members through support, shadowing, and feedback
- Review case histories or trends and share insights to improve team service levels
- Use your knowledge of systems and processes to enhance both speed and accuracy across the team
- Monitor shared inboxes and support digital channels as needed (e.g., email, webforms, chat tools)
What You'll Bring
- A strong foundation in customer service roles, particularly in regulated or high-volume sectors in a call centre, contact centre or customer service organisation
- Ability to remain clear-headed and structured when faced with technical or emotional queries
- Comfort with using multiple platforms (e.g. CRM, order tracking, account systems) to diagnose and solve issues
- A helpful and knowledgeable approach with colleagues, offering informal coaching and peer support
- Personal accountability for quality, timing and customer follow-through
What You'll Gain
- Entry into a structured capability-based progression model
- Opportunities to lead on knowledge sharing, process improvement or mentoring programmes
- A comprehensive six week onboarding programme with dedicated support
- Access to broader development through specialist or senior-level training
- Exposure to team quality processes, root cause analysis and performance forums
- Recognition for stepping up and supporting operational excellence
To explore your future please email your CV.
Contact Detail:
High Profile Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those involving vulnerable or high-priority customers. This will help you demonstrate your ability to handle complex situations during the interview.
✨Tip Number 2
Brush up on your knowledge of CRM systems and other platforms mentioned in the job description. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Tip Number 3
Prepare examples of how you've contributed to team improvements or supported colleagues in previous roles. This will highlight your collaborative spirit and readiness to take on mentoring responsibilities.
✨Tip Number 4
Research StudySmarter's values and mission. Understanding our culture will allow you to align your answers with what we stand for, making you a more attractive candidate.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in call centre or contact centre environments. Use specific examples that demonstrate your ability to handle complex queries and support vulnerable customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your previous experiences have prepared you for the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, communication, and the ability to work under pressure. Provide examples of how you've used these skills in past roles to improve customer outcomes.
Showcase Continuous Learning: Mention any training or development programmes you've completed that relate to customer service. This could include courses on conflict resolution, CRM systems, or mentoring, which align with the company's focus on career development.
How to prepare for a job interview at High Profile Resourcing Ltd
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles, especially in call centres or regulated environments. Share specific examples of how you've successfully resolved complex queries or handled high-pressure situations.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you approach problem-solving, particularly with technical or emotional queries. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate your thought process.
✨Emphasise Team Collaboration
Since this role involves liaising with internal stakeholders and supporting new team members, be ready to talk about your experiences working in a team. Highlight any instances where you provided coaching or support to colleagues.
✨Familiarise Yourself with Relevant Systems
Brush up on the systems and processes commonly used in customer service roles, such as CRM platforms. Being able to discuss your comfort level with these tools will show that you're prepared to hit the ground running.
