Insurance Advisor – Call Handler

Insurance Advisor – Call Handler 26-32k Fully dependent on previous experience. Are you passionate about helping people and delivering exceptional customer service? Do you want to build a career in the insurance industry with a supportive, ethical, and customer-focused company? If so, our client is looking for YOU! About the Role an Insurance Advisor – Call Handler As an Insurance Advisor, you’ll be the first point of contact for customers, providing tailored insurance advice and solutions that meet their unique needs. You’ll play a vital role in supporting their business goals while maintaining the highest standards of service, professionalism, and compliance. What You’ll Bring: * GCSE-level education or above * Experience in insurance or a strong desire to learn (they provide full training!) * Confident IT skills – Microsoft Office, email, internet * Strong communication, persuasion, and problem-solving skills * A passion for excellent customer care Key Responsibilities of the Insurance Advisor – Call Handler * Advise on and sell a range of insurance products * Identify potential sales opportunities from customer interactions * Ensure documentation and compliance are accurate and up to date * Uphold FCA guidelines and ethical standards * Maintain customer records with complete confidentiality (GDPR compliance) Why join our client? * A respected name in the insurance industry with a long-standing commitment to ethical service * Ongoing training and development, they invest in your success! * Supportive leadership and a close-knit team environment * Opportunities for progression * Work that truly makes a difference to customers’ lives Our client values; * Integrity, both in and outside the workplace * A customer-first approach * Openness, honesty, and clarity in communication * A proactive and professional mindset