Desktop Support Analyst

IT Desktop Support Analyst
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
– Active SC Clearance required
– Bristol
– Contract My client who are leaders in their field are looking for a Desktop Support Analyst who will be responsible for the resolution of all 2nd Line incident and service requests within their region.
They will have a good understanding of technology and demonstrate excellent customer service skills.
Key Deliverables/Responsibilities Manage and prioritise all 2nd line incidents and requests according to defined SLAs General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk.
Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow procedures Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution Own, monitor and maintain equipment rooms to comply with IT Services and QSSE standards and mitigate risks arising from audits, fire, safety or other risk assessments Support the set-up of new offices, sites or projects across the local region Management of Service Now Stock Rooms\’ and ownership of goods receipting process Act as an escalation point for 2nd Line support issues Experience Required At least 4 years\’ experience in IT Service Management principles and processes High level of proficiency and knowledge of working in a Corporate IT environment Experience in working to (and exceeding) Service Level Agreements Broad technical understanding of IS services being supported Working knowledge of database/excel structures/tables/configurations experience in data analysis and good numeracy, analytical and reporting skills Qualifications: Certification from Microsoft ITIL V3/4 Foundation Qualification Working knowledge of Service Now