Customer Relations Administrator

Customer Relations Administrator Location: Hybrid (minimum 2 days per week in Reading) Salary: £24,000 Contract: 12 month FTC Travel: Must drive and have access to a car (no public transport access) FIND is partnering with one of the UK’s largest and most established training providers, an Ofsted Grade 2 organisation with over 30 years’ experience. This role sits within a high-profile account, working on behalf of the organisation’s largest automotive client, a globally recognised automotive brand operating worldwide. The Role You’ll play a key part in delivering a premium customer experience, acting as a first line of contact for a national retailer network while supporting the smooth delivery of adult learning training programmes. This includes coordinating resources, managing course administration, and proactively supporting course utilisation and bookings. Key Responsibilities Act as the first point of contact for retailer, trainer, and associate training enquiries, responding within agreed SLA timescales Support the Resource Lead with scheduling, coordination, and course administration Proactively monitor course utilisation, identifying low-attendance courses and supporting promotion to maximise bookings Raise purchase orders and manage academy consumables and stock Coordinate central resources, including virtual classroom licences Maintain LMS and supplier portals, including course closures and workbook orders Administer course requirements to ensure accurate learner records, certifications, and awarding body data Produce utilisation and stock reports, including monthly stock takes Skills & Experience Strong Microsoft Office skills, particularly Excel Excellent organisational skills with strong attention to detail Confident written and verbal communicator with a customer-focused approach Self-motivated, proactive, and able to manage multiple priorities Commercial awareness with the ability to identify efficiencies and cost savings Flexible, solution-focused, and professional in approach