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- Tasks: Support customers and business owners across Europe with queries and sales.
- Company: Join a dynamic team focused on customer service and collaboration.
- Benefits: Enjoy a full-time role in London with a supportive work culture.
- Why this job: Perfect for those who love helping others and working in a fast-paced environment.
- Qualifications: Fluency in Dutch and English is essential; customer care experience preferred.
- Other info: Office-based role with occasional evening and weekend shifts.
The predicted salary is between 28800 - 48000 £ per year.
Are you a multilingual communicator who thrives in a fast-paced, customer-focused environment? We are seeking a dedicated Customer Sales Agent to deliver high-quality, responsive support to Independent Business Owners and customers across Europe. This role offers a dynamic opportunity to collaborate with various departments, support sales and recruitment initiatives, and resolve customer queries with professionalism and care.
Key Responsibilities:
- Provide outstanding support to customers and Independent Business Owners across Europe.
- Partner with the Business Development team to support sales and recruitment efforts.
- Liaise with internal departments to ensure seamless two-way communication.
- Work closely with customer care teams to resolve issues efficiently and empathetically.
- Translate training materials when needed.
- Contribute to sales growth through up-selling and cross-selling techniques.
Candidate Requirements:
- Fluency in Dutch and English is essential; additional Western European languages are a plus.
- Strong communication skills and professional phone manner.
- Demonstrates empathy and professionalism in all interactions.
- Previous experience in customer care or call centres is preferred.
- Able to work full-time in a fast-paced environment.
- Willingness to work occasional evenings and weekends.
- This position is office-based in London.
- Hours 9 - 5 Monday - Friday.
If you’re passionate about customer service and thrive in a collaborative, multilingual setting, we’d love to hear from you.
Contact Detail:
Thomas Brown Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch Sales Agent
✨Tip Number 1
Familiarise yourself with the products and services we offer at StudySmarter. Understanding our offerings will help you engage more effectively with customers and demonstrate your commitment to providing excellent support.
✨Tip Number 2
Brush up on your sales techniques, especially in up-selling and cross-selling. Being able to showcase these skills during your interactions can set you apart as a candidate who can contribute to our sales growth.
✨Tip Number 3
Practice your communication skills in both Dutch and English. Since fluency is essential for this role, being able to switch seamlessly between languages will demonstrate your capability to handle diverse customer queries.
✨Tip Number 4
Showcase your empathy and professionalism in all your interactions. Prepare examples from your previous experience where you successfully resolved customer issues, as this will highlight your suitability for a customer-focused environment.
We think you need these skills to ace Dutch Sales Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your multilingual skills, particularly in Dutch and English. Emphasise any previous experience in customer care or call centres, and showcase your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service. Mention specific examples of how you've provided outstanding support in previous roles and how you can contribute to the sales growth through up-selling and cross-selling techniques.
Highlight Communication Skills: In your application, emphasise your strong communication skills and professional phone manner. Provide examples of how you've demonstrated empathy and professionalism in past interactions with customers.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work in a collaborative, multilingual setting. Mention your willingness to work occasional evenings and weekends, as this shows your commitment to the role and flexibility.
How to prepare for a job interview at Thomas Brown Recruitment
✨Showcase Your Language Skills
Since fluency in Dutch and English is essential, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or handle a mock customer query in Dutch, so practice speaking clearly and confidently.
✨Emphasise Customer Care Experience
Highlight any previous experience you have in customer care or call centres. Share specific examples of how you've resolved customer issues or contributed to sales growth through up-selling and cross-selling techniques. This will show your potential employer that you understand the importance of customer satisfaction.
✨Demonstrate Empathy and Professionalism
In this role, you'll need to interact with customers and Independent Business Owners empathetically. Prepare to discuss situations where you've had to handle difficult conversations or resolve conflicts, showcasing your ability to remain professional and caring under pressure.
✨Research the Company Culture
Understanding the company's values and culture can give you an edge in the interview. Familiarise yourself with their approach to customer service and collaboration. This knowledge will help you tailor your responses and demonstrate that you're a good fit for their team.
