IT Infrastructure Specialist

Role Overview

We are seeking an experienced IT Infrastructure Specialist to join our Infrastructure team, tasked with developing, maintaining, and supporting a global IT environment spanning 100+ locations and 9,000+ employees. This role focuses on ensuring system reliability, security, and performance while driving the migration of on-premises infrastructure to cloud-based solutions.

Key Responsibilities

• Infrastructure Support & Maintenance: Oversee and optimize global cloud and on-premises IT systems, ensuring uptime and security.
• Cloud Migration & Development: Manage and implement the transition to a fully cloud-integrated infrastructure, leveraging M365, Azure AD, and other cloud technologies.
• Project Implementation: Lead infrastructure initiatives to align IT capabilities with business requirements.
• Technical Troubleshooting: Provide 2nd/3rd line technical support, resolving complex IT incidents and mentoring support teams.
• Security & Compliance: Safeguard data integrity and IT systems while enforcing security best practices and regulatory compliance.
• Supplier & Vendor Management: Coordinate with external service providers to maintain and enhance infrastructure performance.
• Documentation & Process Improvement: Develop and refine IT standards, procedures, and system documentation for streamlined operations.
• Collaboration & Strategy: Work alongside the global IT team to implement and support enterprise-wide IT initiatives.
• Change Management & Upgrades: Plan and execute infrastructure enhancements with minimal disruption to business operations.
• Backup & Disaster Recovery: Ensure robust backup solutions and regularly test data restoration capabilities.

Essential Skills & Experience

• Strong expertise in Microsoft 365 ecosystem, including Azure AD, Endpoint Manager, Defender ATP, OneDrive, and cloud automation.
• Advanced proficiency in Windows Server (2012, 2016, 2019), Active Directory, and Group Policy administration.
• Hands-on experience with VMware vCenter & ESXi and virtualization technologies.
• Solid knowledge of storage solutions, including SAN/NAS and enterprise backup systems.
• Minimum three years of hands-on infrastructure management experience.

Desirable Skills

• Familiarity with NetApp storage and Azure cloud automation.
• Networking expertise, particularly LAN/WAN, Aruba wireless networks, and HPE servers/switches.
• Experience with Druva Cloud, Veritas Backup Exec, Veeam Backup solutions.
• Working knowledge of Microsoft Endpoint Management tools such as Intune & Defender.
• Experience managing Active Directory and Group Policy in a corporate environment.
• Proficiency in security technologies, including firewalls, SSL-VPN, and multi-factor authentication.

Core Behavioral Competencies

• Strong analytical and problem-solving skills.
• Excellent communication, capable of explaining technical concepts to non-technical users.
• A proactive and adaptable mindset suited to fast-paced environments.
• Customer-focused, ensuring seamless IT support and user experience.
• Ability to manage projects and prioritize tasks effectively.

Please contact Lois@ecsgrp.co.uk or call 01676 545 100