Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with care via phone and email, while managing admin tasks.
- Company: Join a leading US automotive company known for innovative gadgets.
- Benefits: Enjoy hybrid work options, full training, and a supportive team environment.
- Why this job: Be part of an award-winning team that values customer care and offers growth opportunities.
- Qualifications: Fluent German and 6 months of customer care experience required.
- Other info: Work Monday to Friday, 9:00am - 5:30pm in Reading.
The predicted salary is between 24000 - 36000 £ per year.
This is a lovely role for a GERMAN speaker who likes customer care and is based around the READING area. There will be full training provided in this position and plenty of opportunity to grow your responsibilities and move up in the organisation if you have a talent for looking after customers. The company is within the automotive sector and you will deal with plenty of classic inbound calls. The team you will be joining is award-winning and really cares about its customers. You will be expected to take your time with each call, listen to the caller, make helpful suggestions, and generally be very supportive. There is an admin content in this role which makes it more varied and the team is friendly and warm.
Salary: up to £31,000 plus excellent benefits
Location: Reading (Hybrid work available after training)
Working Hours: Monday to Friday, 9:00am - 5:30pm
About the Company: Huge US business within technical and automotive. The company creates nifty gadgets that are used globally and are very exciting and innovative products to work with. You will get full training so that the advice that you give is a genuine solution to a problem. The team is international and very well thought of.
The Role: You will support automotive dealerships in Germany, Switzerland, and Austria and will be the frontline representative of the company. This is an inbound role.
Responsibilities:
- Respond to incoming phone and email in a caring and nurturing way
- Use Excel to track deliveries and arrange collections
- Log customer queries
- Advise on products
- Help customers navigate the various products to ensure that the product meets their specific needs
Skills: Fluent German, 6 months previous experience working in a customer care role, Excel.
Contact Detail:
ABL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking Customer Care Administrator
✨Tip Number 1
Familiarise yourself with the automotive sector, especially the products and services offered by the company. This knowledge will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your German language skills, particularly in a customer service context. Role-playing common customer scenarios can boost your confidence and fluency, making you stand out as a candidate who can handle calls with ease.
✨Tip Number 3
Showcase your interpersonal skills by preparing examples of how you've successfully handled customer queries in the past. Highlighting your ability to listen and provide tailored solutions will resonate well with the hiring team.
✨Tip Number 4
Research the company's culture and values, especially their commitment to customer care. Being able to articulate how your personal values align with theirs can make a strong impression during any discussions.
We think you need these skills to ace German speaking Customer Care Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer care experience and any relevant skills, especially your fluency in German. Emphasise your ability to handle inbound calls and provide excellent support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your interest in the automotive sector. Mention specific examples of how you've successfully supported customers in the past.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Excel and any other tools you’ve used in previous roles. This will demonstrate your readiness for the administrative aspects of the job.
Show Enthusiasm for Training: Express your eagerness to learn and grow within the company. Mention how you value training opportunities and are excited about the potential for career advancement.
How to prepare for a job interview at ABL
✨Showcase Your Language Skills
Since this role requires fluent German, be prepared to demonstrate your language proficiency during the interview. You might be asked to conduct part of the interview in German, so practice speaking clearly and confidently.
✨Emphasise Customer Care Experience
Highlight any previous experience you have in customer care roles. Share specific examples of how you've successfully handled customer queries or resolved issues, as this will show your potential employer that you understand the importance of customer satisfaction.
✨Familiarise Yourself with the Automotive Sector
Research the automotive industry and the company's products. Being knowledgeable about the sector will help you answer questions more effectively and demonstrate your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples from your past experiences where you successfully navigated challenges, and be ready to discuss them in detail.
