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- Tasks: Join our team as a Customer Service Administrator, handling calls and processing client contracts.
- Company: We're a dynamic payroll company based in Kingston, focused on delivering exceptional service.
- Benefits: Enjoy 25 days holiday, a superhero scheme, and a NEST pension plan.
- Why this job: This role offers a fast-paced environment with opportunities for growth and teamwork.
- Qualifications: Must have customer service experience, strong communication skills, and attention to detail.
- Other info: Office-based role from 8:15am to 5:15pm, perfect for those who thrive under pressure.
The predicted salary is between 20400 - 30600 £ per year.
A payroll company based in Kingston are looking for a switched on Customer Service Administrator to join their growing team. Administrator work can be fast paced but also rewarding. You will be reporting to the team leader on a day-to-day basis and working as part of the team and alone.
You will provide first contact with clients, employees, and contractors and as such this is a vital role in the company.
Customer Service Administrator Duties:- Answering incoming phone calls from clients and workers and returning these calls if necessary.
- Contacting all new starters to explain our services and the registration processes.
- Run the appropriate due diligence checks when required before adding information to system.
- Importing new starters from our platform into our bespoke database.
- Processing Client Contract Remittances and producing invoices.
- Running of daily payments.
- Processing pay adjustments.
- Strong communications skills.
- Good organisation skills.
- Attention to detail.
- Able to deal with a high-pressured environment.
- 25 days holiday + bank holidays.
- Superhero scheme.
- NEST Pension scheme.
If you’re interested in this vacancy, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Customer Service Administrator employer: Magpie Recruitment
Contact Detail:
Magpie Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding what the payroll company does and how they operate will help you answer questions confidently during the interview.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of client interaction, being able to articulate your thoughts clearly and professionally will set you apart from other candidates.
✨Tip Number 3
Prepare for high-pressure scenarios. Think of examples from your past experiences where you successfully managed stress or tight deadlines, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Showcase your attention to detail. Be ready to discuss how you've ensured accuracy in previous roles, especially when handling data or processing information, as this is crucial for the Customer Service Administrator position.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully handled customer inquiries or resolved issues in previous roles.
Showcase Communication Skills: Since strong communication skills are essential for this role, include instances where you effectively communicated with clients or team members. This could be through phone calls, emails, or face-to-face interactions.
Demonstrate Organisation and Attention to Detail: In your application, mention any tools or methods you use to stay organised and ensure accuracy in your work. Highlight experiences where your attention to detail made a significant impact on your tasks.
Tailor Your Application: Customise your CV and cover letter to align with the job description. Use keywords from the job listing, such as 'high-pressured environment' and 'processing pay adjustments', to show that you understand the role and its requirements.
How to prepare for a job interview at Magpie Recruitment
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've handled challenging situations and provided excellent service, as this will demonstrate your suitability for the role.
✨Demonstrate Strong Communication Skills
Since this role involves a lot of communication with clients and colleagues, practice articulating your thoughts clearly. Be prepared to answer questions concisely and listen actively to the interviewer, showing that you value effective communication.
✨Emphasise Your Organisation Skills
The job requires good organisation skills, so be ready to discuss how you manage your time and tasks. You could mention tools or methods you use to stay organised, especially in a fast-paced environment.
✨Prepare for High-Pressure Scenarios
Given the nature of the role, it's important to show that you can thrive under pressure. Think of examples where you've successfully managed stress or tight deadlines, and be ready to share these experiences during the interview.
