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- Tasks: Lead a dynamic team in managing diverse cleaning services and ensure top-notch service delivery.
- Company: Join a thriving family-run business known for its wide range of facilities services.
- Benefits: Enjoy a competitive salary, car allowance, pension, and private healthcare options.
- Why this job: Be part of a growing company that values teamwork, customer satisfaction, and professional development.
- Qualifications: Experience in commercial cleaning management and strong leadership skills are essential.
- Other info: Work Monday to Friday with on-call duties one week every four weeks.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a successful family ran business offering a diverse range of services including commercial window cleaning and abseil works, drainage services, industrial cleaning, waste management and kitchen deep cleaning contracts amongst other varied activities, all under the banner of Facilities Services. Due to continued growth & expansion an experienced Service Manager / Operations Manager is required to add to the current operational team with responsibility for the following services:
- Commercial Window Cleaning services.
- Rope Access and other working at height activities.
- Industrial and general cleaning operations.
- Kitchen Fan and Extract Cleaning.
- Waste Management contracts.
The role involves active day-to-day management of a team of employees that includes operatives, administrative support staff and sub-contractors. You will show excellent commercial awareness in relation to job costing and budgeting, have proven experience of successful man management and be committed to delivering a high standard of service to customers both internal and external.
- Dealing and managing all day-to-day company operational issues.
- Liaise with management and clients on all aspects of service delivery, responding to requests and complaints in line with company policy.
- Performance management of your team including ongoing staff training and development, health and safety and any ad-hoc training requirements.
- Managing and implementing work schedules and the organizing of reactive and planned services.
- To generate and follow up new business opportunities, organising and attending meetings with clients as the company requires.
- To ensure job profitability through constant evaluation of procedures and work methodologies.
Experience required includes:
- Proven experience in commercial cleaning management.
- Strong organizational and leadership skills.
- Proficiency in Microsoft Outlook for communication and scheduling.
- Ability to develop and implement cleaning protocols.
- Knowledge of safety regulations and compliance standards.
- Excellent problem-solving and customer service skills.
Benefits include:
- Competitive base salary.
- £4k Car allowance.
- Pension.
- Private health care options.
Working hours are Mon - Fri 7am - 4:30pm - On call, one week in every 4.
To apply, please send a copy of your CV and a covering letter to alex.drury@nmsrecruit.com or, alternatively, submit your application via the link below.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us.
Contact Detail:
NMS Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Commercial Cleaning
✨Tip Number 1
Familiarise yourself with the specific services offered by the company, such as commercial window cleaning and waste management. This knowledge will help you demonstrate your understanding of their operations during any discussions or interviews.
✨Tip Number 2
Highlight your experience in managing teams and projects in the commercial cleaning sector. Be prepared to share specific examples of how you've successfully led teams and improved service delivery in previous roles.
✨Tip Number 3
Network with professionals in the facilities services industry. Attend relevant events or join online forums where you can connect with others who may have insights or connections that could help you land this role.
✨Tip Number 4
Prepare to discuss your approach to problem-solving and customer service. Think of scenarios where you've effectively resolved issues or improved client satisfaction, as these skills are crucial for the Operations Manager position.
We think you need these skills to ace Operations Manager - Commercial Cleaning
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in commercial cleaning management and showcases your leadership skills. Use specific examples that demonstrate your ability to manage teams and deliver high standards of service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your proven experience in managing operations and how you can contribute to their continued growth and success.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Outlook and your knowledge of safety regulations. Discuss your problem-solving abilities and customer service skills, as these are crucial for the Operations Manager position.
Follow Application Instructions: Ensure you submit your application via the specified link or email address. Double-check that all documents are attached and that your contact information is correct before hitting send.
How to prepare for a job interview at NMS Recruit Ltd
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team. Be prepared to discuss your previous experience in managing teams, including how you handle performance management and staff training. Share specific examples that highlight your leadership style and success in motivating your team.
✨Demonstrate Commercial Awareness
Understanding job costing and budgeting is crucial for this role. During the interview, be ready to talk about how you've successfully managed budgets in the past. You might want to prepare some examples of how you've ensured job profitability through effective evaluation of procedures.
✨Familiarise Yourself with Safety Regulations
Knowledge of safety regulations and compliance standards is essential in the commercial cleaning industry. Brush up on relevant regulations and be prepared to discuss how you've implemented safety protocols in your previous roles. This will show your commitment to maintaining high safety standards.
✨Prepare for Client Interaction Scenarios
Since the role involves liaising with clients and handling complaints, think of scenarios where you've successfully resolved client issues. Prepare to discuss your approach to customer service and how you ensure client satisfaction, as this will demonstrate your problem-solving skills.
