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- Tasks: Lead the design and implementation of CRM solutions to enhance business functions.
- Company: Etio transforms education systems globally, improving outcomes through technology and digital solutions.
- Benefits: Enjoy flexible working, 25 days leave, health benefits, and the option to work from anywhere.
- Why this job: Shape the future of CRM technology while driving meaningful change in education.
- Qualifications: Degree in project management or business technology; experience with CRM platforms is essential.
- Other info: Inclusive recruitment process; adjustments available for applicants needing support.
The predicted salary is between 45000 - 55000 ÂŁ per year.
Salary: ÂŁ45,000-ÂŁ55,000
Location: UK Remote Full-time | Permanent | 37.5 hours/week
Apply by: 2 weeks
Hiring Manager: Natalie Lewis | Recruiter: Rikki Spencer-Cox
Help us “Elevate Education, Everywhere.”
At Etio, we help governments and institutions around the world improve education at scale. Our work spans strategic planning, workforce development, quality assurance, and performance benchmarking, all to elevate education and outcomes where it matters most.
About the Team
Our Technology & Digital team is a lean, expert group of 14 - highly agile, delivery-focused, and outcome-led. We deploy and scale smart digital platforms across multiple client programmes, coordinating internal and external resources, managing post-live refinement, and building tech capabilities that last.
About the Role
As our Product Manager - CRM, you’ll be the driving force behind Etio’s CRM technology, advocating its use across current and future opportunities, ensuring it supports multiple business functions - from stakeholder engagement and reporting to case management and lifecycle tracking. You’ll own the creation and continuous improvement of a configured CRM environment tailored to project needs and organisational goals.
You will:
- Lead the design and implementation of CRM solutions using a pragmatic approach: Salesforce is used sparingly and tailored for large projects, while Monday.com serves as the agile, right-fit tool for smaller, more immediate requirements.
- Build and configure CRM workflows, automations, dashboards, and integrations that enable quick, accurate delivery across teams.
- Navigate the balance of “off-the-shelf” CRM capabilities, bespoke customizations, and reusable components, always focusing on interoperability and integration.
- Act as the internal CRM champion, embedding best practices and driving adoption across Etio.
- Collaborate closely with delivery teams, stakeholders, and vendors to ensure our CRM evolves in alignment with business priorities.
Key Responsibilities
- Configure and maintain CRM platforms - including user roles, permissions, workflows, automations, and dashboards - to meet specific project or programme needs.
- Translate business and operational requirements into practical CRM setups and streamlined processes.
- Liaise with CRM vendors and third-party providers to support enhancements, resolve issues, and ensure alignment with organisational goals.
- Use your expertise to assess when to buy, build, or tailor CRM features - balancing speed, cost, scalability, and reuse.
- Provide hands-on support for day-to-day CRM administration, including user onboarding, escalated queries, and data quality management.
- Develop documentation, training materials, and guidance to promote consistent and effective platform use across teams.
What You’ll Bring
- Proven hands-on experience configuring and managing CRM platforms in complex environments.
- Deep understanding of CRM’s strategic role in business - from process optimization to data governance.
- Ability to rapidly build and adjust CRM configurations that deliver reliable, scalable solutions.
- Expertise in managing integrations, automations, and workflows that meet diverse user needs.
- Sharp judgment to know when to buy, build, or tailor CRM capabilities, balancing business needs, technical feasibility, and resource constraints.
- Strong communication skills to translate technical CRM capabilities into business value.
- A problem-solving mindset with a passion for driving CRM adoption and excellence.
Qualifications (We’re interested in anyone who meets all of the following):
- Essential: Degree or equivalent experience in project management, systems delivery, or business technology.
- Desirable: PRINCE2, AgilePM, or equivalent project/change management certifications. ITIL Foundation or service transition qualification.
Why Etio? We’re not just delivering tech - we’re driving transformation. This is a unique opportunity to shape how solutions are built and embedded, and influence the future of our team and organisation.
Benefits: We know that our people are our greatest strength. That’s why we offer a vibrant, flexible working culture and benefits that support you to do your best work, while taking care of your wellbeing.
- 25 days annual leave + bank holidays (option to buy more)
- Flexible working culture
- Health & Wellbeing benefits (Healthcare Cash Plan, Private Medical Insurance, EAP)
- Enhanced family-friendly policies
- Work from anywhere globally (up to 8 weeks!)
- Paid volunteer day
- Cycle to Work & Electric Car Scheme
- 3% employer pension contribution
Accessibility and Adjustments
Etio is committed to ensuring an inclusive and accessible recruitment process. If you require a reasonable adjustment to the application or selection process to help you demonstrate your ability to meet the role requirements, please let us know. This will help us understand any modifications we may need to make to support you throughout the recruitment process.
Contact Detail:
Etio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager
✨Tip Number 1
Familiarise yourself with the specific CRM tools mentioned in the job description, particularly Salesforce and Monday.com. Understanding their functionalities and how they can be tailored for different project needs will give you an edge during discussions.
✨Tip Number 2
Showcase your experience in configuring and managing CRM platforms by preparing examples of past projects where you've successfully implemented CRM solutions. Be ready to discuss how you navigated challenges and drove adoption within teams.
✨Tip Number 3
Research Etio's mission and values, especially their focus on improving education systems globally. Tailor your conversations to reflect how your skills and experiences align with their goals, demonstrating your passion for their work.
✨Tip Number 4
Prepare to discuss your problem-solving mindset and how it has helped you in previous roles. Think of specific instances where you identified issues within CRM processes and how you addressed them effectively, as this will resonate well with the hiring team.
We think you need these skills to ace Product Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in CRM management and project delivery. Use keywords from the job description to demonstrate that you meet the specific requirements of the Product Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for education technology and how your skills align with Etio's mission. Mention specific examples of your experience with CRM platforms and how you've driven adoption in previous roles.
Showcase Your Problem-Solving Skills: Provide examples in your application that illustrate your problem-solving mindset. Discuss challenges you've faced in CRM configurations and how you overcame them to deliver effective solutions.
Highlight Communication Skills: Since strong communication is essential for this role, include instances where you've successfully translated technical concepts into business value. This will show your ability to collaborate with diverse teams and stakeholders.
How to prepare for a job interview at Etio
✨Understand the CRM Landscape
Familiarise yourself with various CRM platforms, especially Salesforce and Monday.com, as these are key to the role. Be prepared to discuss how you would approach configuring and managing these systems to meet business needs.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, particularly in relation to CRM systems. Highlight your ability to balance off-the-shelf solutions with bespoke customisations to drive efficiency.
✨Communicate Effectively
Practice translating technical jargon into business value. The hiring manager will be looking for strong communication skills, so be ready to explain how your CRM expertise can benefit the organisation.
✨Demonstrate Your Collaborative Spirit
Since the role involves working closely with delivery teams and stakeholders, think of examples where you've successfully collaborated on projects. Emphasise your ability to advocate for best practices and drive adoption across teams.
