Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers and teams with queries, data entry, and system management.
- Company: Join a dynamic team in our Jersey office focused on customer success.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be the key link between customers and our services, making a real impact daily.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Flexible working hours and a chance to develop valuable skills in customer relations.
The predicted salary is between 30000 - 42000 £ per year.
We are looking to recruit an Administrator to work in our Jersey office. This role will cover a variety of duties ensuring that our customers' queries are responded to in a timely manner and our sales and service teams are well supported through accurate data entry and systems management.
The role involves regular interaction with customers, suppliers and internal departments.
- Run system reports to show all new orders and back order reports.
- Place relevant stock orders with respective manufacturers using online systems ensuring accuracy with items ordered and price purchased matches internal sales orders.
- Manage suppliers if stock is not received by the requested due date on the purchase order, updating systems with relevant back order information if applicable.
- Create and maintain positive relationships with customers, suppliers and all internal departments.
- Resolve queries relating to manufacturer and/or distributors invoices.
- Answer queries about stock availability and progress of orders.
- Liaise with key stakeholders to support and drive strong relationships and process improvement.
- Undertake any other reasonable tasks as requested by the line manager.
- Ownership of Apogee Remote Management Application to ensure data accuracy.
- Answer incoming contact and handle customer enquiries via email/phone/zoom.
- Monitor and maintain customer service desk portals.
- Log support and consumable requests.
- Liaise with customer contacts.
- Run regular service reports in Excel.
- Maintain the highest levels of client satisfaction through various interactions.
Customer Success Administrator employer: Apogee Corporation Limited
Contact Detail:
Apogee Corporation Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Administrator
✨Tip Number 1
Familiarise yourself with customer relationship management (CRM) systems, as this role heavily relies on accurate data entry and systems management. Being comfortable with these tools will not only help you in the application process but also demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your communication skills, especially in handling customer queries via different channels like email, phone, and video calls. Practising how to articulate your thoughts clearly and professionally can set you apart during interviews.
✨Tip Number 3
Research our company’s values and customer service philosophy. Understanding what we stand for will help you align your answers during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully managed relationships or resolved customer issues. Having specific stories ready will illustrate your capability and fit for the Customer Success Administrator role.
We think you need these skills to ace Customer Success Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Success Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, administration, or data management. Use specific examples to demonstrate your ability to handle customer queries and manage systems effectively.
Showcase Communication Skills: Since the role involves regular interaction with customers and internal teams, make sure to showcase your communication skills. Mention any experience you have in liaising with stakeholders or resolving customer issues.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the role of an Administrator.
How to prepare for a job interview at Apogee Corporation Limited
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Customer Success Administrator. Familiarise yourself with tasks like data entry, managing supplier relationships, and handling customer queries. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
Since the role involves regular interaction with customers and internal teams, be prepared to discuss your communication style. Share examples of how you've effectively resolved customer issues or collaborated with colleagues in the past.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as dealing with a delayed stock order or a dissatisfied customer. Think through your responses in advance, focusing on problem-solving and maintaining positive relationships.
✨Highlight Your Technical Proficiency
As the role requires managing systems and running reports, be ready to talk about your experience with relevant software, especially Excel. Mention any previous roles where you successfully used technology to improve processes or enhance customer satisfaction.
