Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd and 3rd line support to users via various channels.
- Company: Join a growing construction company with multiple sites across the UK.
- Benefits: Enjoy a hybrid work model and competitive salary of up to £40k.
- Why this job: Be part of a dynamic IT team supporting 1,300 users and enhancing your tech skills.
- Qualifications: Experience with Windows OS, Active Directory, Azure, and Office365 is essential.
- Other info: Work in a collaborative environment with a team of 6 in a department of 11.
The predicted salary is between 24000 - 48000 £ per year.
2nd Line/3rd Line Service Desk Technician, Senior paying up to £40k is required to join the IT team of an expanding construction company, this role is hybrid and will be based in Sheffield. The company have multiple sites across the UK which will need you to provide end-user support over the telephone, remotely, via email and face-to-face, installing, updating, maintaining and supporting various software applications from different vendors. Successful candidates for this 2nd Line/3rd Line Service Desk Technician must have experience with supporting Windows OS, diagnosing and solving hardware faults, knowledge of ServiceNow, Azure, Active Directory, Endpoint, Office365 Admin is crucial, as is an understanding of TCP/IP Networking, SIP/VOIP and experience of setting up, troubleshooting and support. Should really be aufait with Setting up Group Policies, File Management M365 Administration inc Teams and Sharepoint You will be part of a team of 6 in a department of 11 supporting 1,300 users across 20 permanent offices and 50 temporary sites Essential Experience Windows Operating Systems Active Directory – Azure Office365 Administration Microsoft Teams Admin Solid understanding of supporting Microsoft Office Applications VPN Support Experience working with Service Now Understanding and supp…
Service Desk Technician, Snr, Sheffield, £40k employer: Langley James
Contact Detail:
Langley James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Technician, Snr, Sheffield, £40k
✨Tip Number 1
Make sure to familiarize yourself with the specific software and tools mentioned in the job description, such as ServiceNow, Azure, and Active Directory. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Highlight your troubleshooting skills during any conversations or interviews. Be prepared to discuss specific examples of how you've diagnosed and resolved hardware and software issues in previous roles.
✨Tip Number 3
Since this role involves supporting a large number of users across multiple sites, emphasize your experience with remote support and communication. Share how you've effectively assisted users over the phone, via email, or through remote desktop tools.
✨Tip Number 4
Networking is key! Connect with current or former employees of the company on platforms like LinkedIn. This can provide you with valuable insights into the company culture and the team dynamics, which you can mention during your application process.
We think you need these skills to ace Service Desk Technician, Snr, Sheffield, £40k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows OS, Active Directory, and Office365 Administration. Include specific examples of how you've diagnosed and solved hardware faults in previous roles.
Craft a Strong Cover Letter: In your cover letter, emphasize your familiarity with ServiceNow, Azure, and TCP/IP Networking. Explain why you're excited about the opportunity to support a growing construction company and how your skills align with their needs.
Showcase Relevant Skills: When detailing your experience, focus on your ability to provide end-user support through various channels (telephone, remote, email, face-to-face). Mention any experience you have with setting up Group Policies and managing M365 Administration.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or typos. A polished application reflects your attention to detail, which is crucial for a Service Desk Technician role.
How to prepare for a job interview at Langley James
✨Show Your Technical Expertise
Be prepared to discuss your experience with Windows OS, Active Directory, and Office365 Administration. Highlight specific examples where you've diagnosed and solved hardware faults or provided support for software applications.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that assess your troubleshooting abilities. Practice explaining your thought process when diagnosing issues, especially related to TCP/IP Networking and SIP/VOIP.
✨Familiarize Yourself with ServiceNow
Since knowledge of ServiceNow is crucial for this role, make sure you understand its functionalities. Be ready to discuss how you've used it in previous positions to manage service requests and incidents.
✨Emphasize Team Collaboration
As you'll be part of a team supporting a large user base, highlight your experience working in collaborative environments. Share examples of how you've effectively communicated and worked with colleagues to resolve issues.
