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- Tasks: Assist customers at the trade counter and manage daily operations.
- Company: Join a well-established builders' merchant in Kilburn.
- Benefits: Enjoy competitive salary, pension scheme, staff discounts, and complimentary breakfast.
- Why this job: Build a career in a supportive team with great perks and stable hours.
- Qualifications: Strong customer service skills and knowledge of hardware required.
- Other info: Day off on your birthday and long service awards!
The predicted salary is between 31000 - 32000 £ per year.
Location: Kilburn, NW6 7JR
Salary: £31,000 - £32,000
Hours: 49.5 hours per week
Schedule: Monday to Friday, 7:30am – 5:30pm; alternate Saturdays, 7:00am – 4:30pm
A well-established builders’ merchant in Kilburn is currently seeking a Hardware Trade Counter Sales Assistant. This position offers the opportunity to work in a fast-paced environment where delivering excellent customer service is key. The role involves supporting the daily operations of a trade counter, assisting customers, and ensuring smooth and efficient service.
Benefits:
- Competitive salary based on experience
- Pension scheme
- Group life assurance
- Complimentary breakfast each morning
- Staff discount
- Discounts on major brands, online retailers, entertainment, and attractions
- Cycle to work scheme
- Employee assistance programme
- Long service awards
- 20 days annual leave plus bank holidays
- Day off on birthday
Key Responsibilities:
- Provide a friendly and professional service to all trade counter visitors
- Assist with the handling of incoming and outgoing deliveries
- Manage telephone enquiries efficiently and maintain clear communication with both customers and team members
- Process orders and support stock management activities
- Respond promptly and positively to customer requirements and inquiries
- Contribute to regular stock counts and inventory control
Requirements:
- Strong customer service skills
- Previous knowledge or experience with hardware and building materials is required
- Confident communicator with the ability to engage customers effectively
- Team-oriented mindset with the ability to thrive in a busy work environment
- Capable of managing multiple tasks under pressure with minimal supervision
This is a great opportunity for someone looking to build a career in the trade and construction supply sector, offering stable hours, a strong team environment, and valuable employee perks.
Hardware Trade Counter Assistant employer: Cottrell Moore Ltd
Contact Detail:
Cottrell Moore Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hardware Trade Counter Assistant
✨Tip Number 1
Familiarise yourself with common hardware and building materials. Knowing the products inside out will not only boost your confidence but also impress potential employers during any discussions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you articulate your approach to handling inquiries and managing customer expectations effectively.
✨Tip Number 3
Research the company’s values and culture. Understanding what they stand for will allow you to tailor your conversations and demonstrate how you align with their mission during interviews.
✨Tip Number 4
Network with professionals in the trade and construction supply sector. Attend local events or join online forums to connect with others who can provide insights or even refer you to job openings.
We think you need these skills to ace Hardware Trade Counter Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles related to hardware or building materials. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your strong customer service skills and how they align with the responsibilities of the Hardware Trade Counter Assistant.
Highlight Relevant Skills: In your application, emphasise your ability to manage multiple tasks under pressure and your team-oriented mindset. These are key traits for thriving in a busy trade counter environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cottrell Moore Ltd
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer interaction, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've handled difficult situations or gone above and beyond for a customer.
✨Demonstrate Knowledge of Hardware
Familiarise yourself with common hardware and building materials before the interview. Being able to speak confidently about products will show that you're serious about the role and can engage effectively with customers.
✨Prepare for Teamwork Questions
This position requires a team-oriented mindset. Think of examples from your past where you successfully worked as part of a team, especially in busy environments. Highlight your ability to communicate and collaborate with others.
✨Practice Handling Pressure
The job involves managing multiple tasks under pressure. Be ready to discuss how you prioritise tasks and stay organised when things get hectic. Consider sharing a story that illustrates your ability to remain calm and efficient in a fast-paced setting.
