Customer Service Executive

Customer Service Executive Chippenham Annual Salary: £24,740 per annum Working Hours: Full-Time, 37.5 per week, Monday to Friday Temporary to Permanent There are two working pattern options available for this role: Rotating Shifts: (Shifts rotate on a scheduled basis.) 7:30 am – 3:30 pm 8:30 am – 4:30 pm 9:30 am – 5:30 pm OR Fixed Shift: 9:30 am – 5:30 pm Summary: An exciting opportunity has arisen for a Customer Service Executive to join a well-established organisation in the charitable sector. Based in Chippenham, this organisation works behind the scenes to support some of the UK’s best-known charities. Their focus is on delivering exceptional donor and supporter experiences through a variety of impactful fundraising campaigns and programmes. They are now looking for a motivated and personable individual to join their collaborative and supportive team. Key Responsibilities: * Deliver outstanding customer service via phone, email, and helpdesk to supporters and charity clients * Process payments and supporter interactions securely and accurately * Maintain service level agreements (SLAs) and meet key performance indicators (KPIs) * Escalate service issues promptly and appropriately * Complete administrative tasks including letters, reports, secure data handling, and regular client activity * Work collaboratively within the team, supporting wider departmental goals * Cover for team members when required and contribute to team wellbeing and development Ideal Candidate: * Previous experience in a customer service and/or administrative role * Confident user of Microsoft Office, particularly Word, Excel, and Outlook * High level of accuracy and attention to detail * Able to multitask effectively and prioritise workload * Strong communication skills (both verbal and written) * A proactive and responsible attitude to work * Minimum of 3 GCSEs including Maths and English (or equivalent) Desirable: * Experience in a contact centre environment * Relevant customer service qualifications (e.g. City & Guilds Level 2, ILM) This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency