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For Companies At a Glance
- Tasks: Manage luxury accommodations and ensure top-notch guest experiences daily.
- Company: Join one of the UK's leading exclusive Hotel and Golf Resorts.
- Benefits: Enjoy a dynamic work environment with opportunities for training and development.
- Why this job: Be part of a progressive team that values attention to detail and guest satisfaction.
- Qualifications: Experience in 4 or 5-star hotel operations is essential; hands-on management skills required.
- Other info: This role offers a chance to lead and innovate in a prestigious setting.
The predicted salary is between 43200 - 72000 £ per year.
Our client runs one of the UK's leading and most exclusive Hotel and Golf Resort settings. After a period of development and expansion, they are now looking to recruit a House and Lodge Manager to join their progressive senior leadership team.
The House & Lodge Manager is responsible for the day-to-day management of the estate's luxury, five-star guest accommodation and services. This is a hands-on management role covering every aspect of the hotel operation including front of house, reception, housekeeping, food and beverage, and concierge. Working closely with the sales and bookings teams to ensure the finer details of every resident stay, tailored package and private hire is delivered to the highest standard, this role is central to resort operations. The post holder must have a high level of organisational and communication skills with a proven ability to lead, train and direct others, as well as a meticulous eye for detail.
Key Duties & Responsibilities:
- Day-to-day overall management of House & Lodge accommodations and services including lounge, dining, bar, hot tub, and treatment room facilities
- Ensure routine daily set-up procedures are maintained at all times including heating and lighting settings, flowers and décor standards, cabinet/retail displays, dining room settings and bar set-up
- Develop and continuously review and update standard operating procedures, in consultation with senior management, to ensure maximum guest satisfaction
- Provide effective leadership and support to guest services, resort services, housekeeping and food and beverage staff
- Identify, plan and deliver onsite and external staff training and briefings to relevant service staff throughout the year, in line with the needs of the business
- Ensure registration, payment processing and resident folio management is correct and up-to-date at all times
- Oversee and manage hotel supplier and service agreements including cleaning contractors, linen services, in-room amenities, and other providers
- Ensure all hotel furnishings and equipment is fully operational and maintained to the highest standard including hot water, heating, TVs, handsets, phones, windows, blinds etc
- Oversee the housekeeping functions including laundry and linen management, mini-bar stock and amenity products and ordering
- Oversee the guest arrival and departure experiences including check-in procedures, welcome gifts, welcome cards, VIP treats, gifts, turndown and surprise and delight standards
- Implement checks and procedures to support resort services staff maintain the presentation of rooms, public areas, walkways, and halls at all times
- Working closely with F&B management and oversee the food and beverage services at the House & Lodge including management of stock rooms and cellars
We are looking for candidates with strong exposure within 4 or 5* Hotel operations. We are looking for a hands-on manager, who has strong experience within Rooms operations.
VIP Hotel and Lodge Manager employer: Flow Sports Personnel Ltd
Contact Detail:
Flow Sports Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Hotel and Lodge Manager
✨Tip Number 1
Familiarise yourself with the specific luxury standards and expectations of five-star hotels. Research the latest trends in guest services and amenities to demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in luxury hotel management. Attend industry events or join relevant online forums to connect with potential colleagues and mentors.
✨Tip Number 3
Prepare to discuss your leadership style and how you’ve successfully managed teams in high-pressure environments. Be ready to share specific examples of how you've improved guest satisfaction and operational efficiency.
✨Tip Number 4
Showcase your organisational skills by preparing a mock plan for managing daily operations at a luxury hotel. This could include checklists for staff training, guest arrival experiences, and maintenance schedules, which will impress during discussions.
We think you need these skills to ace VIP Hotel and Lodge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury hotel management, particularly in areas like front of house, housekeeping, and food and beverage services. Use specific examples that demonstrate your leadership skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how your previous experiences align with the responsibilities outlined in the job description, especially your ability to lead and train staff.
Highlight Relevant Skills: In your application, emphasise key skills such as organisational abilities, communication skills, and your meticulous eye for detail. Provide examples of how you've successfully managed similar operations in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Showcase Your Leadership Skills
As a House & Lodge Manager, you'll need to demonstrate your ability to lead and train staff effectively. Prepare examples from your past experiences where you successfully managed a team or improved service standards.
✨Highlight Your Attention to Detail
This role requires a meticulous eye for detail. Be ready to discuss how you've ensured high standards in previous positions, whether it's through maintaining decor, managing guest experiences, or overseeing housekeeping operations.
✨Understand the Guest Experience
Familiarise yourself with the importance of guest satisfaction in luxury settings. Be prepared to share your strategies for enhancing the guest experience, including any unique touches you've implemented in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time situations. Think about challenges you've faced in hotel management and how you resolved them, particularly in areas like guest complaints or operational issues.
