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For Companies At a Glance
- Tasks: Engage with customers, provide exceptional service, and manage store operations.
- Company: Join Longchamp, a renowned Parisian brand known for its luxury fashion and leather goods.
- Benefits: Enjoy competitive pay, bonuses, health cover, generous holidays, and staff discounts.
- Why this job: Be part of a creative team in a vibrant environment that values personal growth and diversity.
- Qualifications: Seeking energetic individuals with retail experience; passion for luxury and customer service is key.
- Other info: Opportunities for career development in a supportive and inclusive workplace.
The predicted salary is between 24000 - 36000 £ per year.
Location: Selfridges - Birmingham
The Brand
Based in Paris, Longchamp is first and foremost a large, optimistic and independent family business with an international reputation. Joining Longchamp means taking part in the creation and distribution of fashion and leather goods that are both fair and beautiful and the result of excellent craftsmanship. With a presence in over 25 countries and a network of over 3,500 employees, the company is now looking for new, free-spirited, creative and committed talent to continue its development in the UK market in a demanding and caring working environment. Our quickly developing business in the UK and worldwide provides an exciting background for personal development and many opportunities for growth.
Customer service
- Greeting and assisting local and international customers, adopting a proactive approach when introducing them to the brand, collections and product lines.
- Listening to and identifying the customer's needs.
- Ensuring customer service policy is respected: delivering sincere and impeccable customer service in accordance with the steps in the company's sales process to ensure that every customer has a memorable and unique experience.
- Developing an effective sales pitch.
- Demonstrating proficiency in complementary and additional sales techniques.
- Delivering after-sales service, dealing with any customer dissatisfaction & complaints by offering solutions which best meet customers' needs.
- Sales and promotions preparations.
Clienteling
- Building customer loyalty and ensuring personalised follow-up to maintain ongoing and appropriate contact with the customer.
- Developing and actively monitoring the store's customer portfolio using the CRM resources available.
Organisation of the store
- Key holder for opening and closing the store, if applicable and as required.
- Opening and closing the checkout, cashing up when necessary.
- Ticketing when necessary.
- Deliveries and Floor replenishment, when necessary.
- Ensuring that the store operates efficiently.
- Ensuring that products are displayed in line with the company's image and merchandising standards.
- Assisting with annual and rolling stock-takes.
- Assisting with stock control and suggesting where restocking may be required.
REQUIRED PROFILE
We seek enthusiastic, reliable, energetic, self-starters with at least 3 plus years’ experience working in a luxury service retail environment. You are recognized for your exemplary behavior, your dynamism, your autonomy and your proactivity. Your interpersonal and communication skills will enable you to be customer oriented (listening skills…) and work in a team. A college degree in fashion or a related retail industry and/or boutique or fashion related industry experience is strongly preferred, but not required. Experience with retail point of sale system and key holder experience is a plus but overall, candidates who are passionate about luxury retail and customer service are highly encouraged to apply. Brand Ambassador experience with the ability to speak Mandarin, Cantonese, Japanese or Korean would be a plus.
Benefits
- Competitive salary
- Monthly and annual performance bonuses
- Enhanced pension contribution
- Generous holiday allowance after qualifying period
- Private health cover after qualifying period
- Enhanced Maternity, Paternity and adoption pay
- ClassPass Contribution
- Staff discount
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Sales Associate (Birmingham) employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate (Birmingham)
✨Tip Number 1
Familiarise yourself with Longchamp's brand values and product lines. Understanding their commitment to craftsmanship and customer service will help you connect with potential customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Practice your sales pitch and customer engagement techniques. Since the role requires a proactive approach to customer service, being able to confidently communicate the benefits of Longchamp products will set you apart from other candidates.
✨Tip Number 3
If you have experience in luxury retail, prepare specific examples of how you've successfully handled customer complaints or enhanced customer loyalty. This will showcase your ability to deliver exceptional service, which is crucial for this position.
✨Tip Number 4
Network with current or former employees of Longchamp if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Sales Associate (Birmingham)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury retail and customer service. Emphasise any specific achievements or skills that align with the job description, such as your ability to develop effective sales pitches or manage customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury retail and your understanding of Longchamp's brand values. Mention your experience in a similar environment and how you can contribute to creating memorable customer experiences.
Highlight Language Skills: If you speak Mandarin, Cantonese, Japanese, or Korean, be sure to mention this in your application. These skills can set you apart from other candidates and demonstrate your ability to connect with a diverse customer base.
Show Enthusiasm for the Brand: In both your CV and cover letter, express your enthusiasm for Longchamp and its products. Research the brand's history and values, and incorporate this knowledge into your application to show that you are genuinely interested in being part of their team.
How to prepare for a job interview at Longchamp
✨Show Your Passion for Luxury Retail
Make sure to express your enthusiasm for luxury retail during the interview. Share specific examples of why you love working in this sector and how it aligns with your career goals. This will demonstrate your commitment to the brand and its values.
✨Prepare for Customer Service Scenarios
Anticipate questions related to customer service and be ready to discuss how you've handled challenging situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving skills.
✨Familiarise Yourself with the Brand
Research Longchamp's history, products, and current collections before the interview. Being knowledgeable about the brand will not only impress the interviewer but also help you tailor your answers to align with the company's ethos and customer expectations.
✨Demonstrate Teamwork and Communication Skills
Since the role requires strong interpersonal skills, be prepared to discuss your experience working in teams. Share examples of how you've effectively communicated with colleagues and customers, showcasing your ability to foster a positive work environment.
