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For Companies At a Glance
- Tasks: Engage with customers, provide exceptional service, and manage store operations.
- Company: Join Longchamp, a renowned Parisian brand known for its quality fashion and leather goods.
- Benefits: Enjoy competitive pay, bonuses, health cover, generous holidays, and staff discounts.
- Why this job: Be part of a creative team in a vibrant environment that values personal growth and diversity.
- Qualifications: Seeking energetic individuals with luxury retail experience; passion for customer service is key.
- Other info: Opportunities for career development in a supportive and inclusive workplace.
The predicted salary is between 24000 - 36000 £ per year.
The Brand
Based in Paris, Longchamp is first and foremost a large, optimistic and independent family business with an international reputation. Joining Longchamp means taking part in the creation and distribution of fashion and leather goods that are both fair and beautiful and the result of excellent craftsmanship. With a presence in over 25 countries and a network of over 3,500 employees, the company is now looking for new, free-spirited, creative and committed talent to continue its development in the UK market in a demanding and caring working environment. Our quickly developing business in the UK and worldwide provides an exciting background for personal development and many opportunities for growth.
Customer service
Greeting and assisting local and international customers, adopting a proactive approach when introducing them to the brand, collections and product lines; Listening to and identifying the customer's needs; Ensuring customer service policy is respected: delivering sincere and impeccable customer service in accordance with the steps in the company's sales process to ensure that every customer has a memorable and unique experience; Developing an effective sales pitch; Demonstrating proficiency in complementary and additional sales techniques; Delivering after-sales service, dealing with any customer dissatisfaction & complaints by offering solutions which best meet customers' needs; Sales and promotions preparations.
Clienteling
Building customer loyalty and ensuring personalised follow-up to maintain ongoing and appropriate contact with the customer; Developing and actively monitoring the store's customer portfolio using the CRM resources available.
Organisation of the store
Key holder for opening and closing the store, if applicable and as required; Opening and closing the checkout, cashing up when necessary; Ticketing when necessary; Deliveries and Floor replenishment, when necessary; Ensuring that the store operates efficiently; Ensuring that products are displayed in line with the company's image and merchandising standards; Assisting with annual and rolling stock-takes; Assisting with stock control and suggesting where restocking may be required.
REQUIRED PROFILE
We seek enthusiastic, reliable, energetic, self-starters with at least 3 plus years’ experience working in a luxury service retail environment. You are recognized for your exemplary behavior, your dynamism, your autonomy and your proactivity. Your interpersonal and communication skills will enable you to be customer oriented (listening skills…) and work in a team. A college degree in fashion or a related retail industry and/or boutique or fashion related industry experience is strongly preferred, but not required. Experience with retail point of sale system and key holder experience is a plus but overall, candidates who are passionate about luxury retail and customer service are highly encouraged to apply. Brand Ambassador experience with the ability to speak Mandarin, Cantonese, Japanese or Korean would be a plus.
Benefits
· Competitive salary
· Monthly and annual performance bonuses
· Enhanced pension contribution
· Generous holiday allowance after qualifying period
· Private health cover after qualifying period
· Enhanced Maternity, Paternity and adoption pay
· ClassPass Contribution
· Staff discount
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate (Birmingham)
✨Tip Number 1
Familiarise yourself with Longchamp's brand values and product lines. Understanding their commitment to craftsmanship and customer service will help you connect with potential customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Practice your sales pitch and customer engagement techniques. Since the role requires a proactive approach to customer service, being able to confidently introduce products and address customer needs will set you apart from other candidates.
✨Tip Number 3
If you have experience in luxury retail, be ready to share specific examples of how you've successfully handled customer complaints or enhanced customer loyalty. This will showcase your ability to deliver exceptional service, which is crucial for this position.
✨Tip Number 4
Highlight any language skills you possess, especially if you can speak Mandarin, Cantonese, Japanese, or Korean. Being multilingual can be a significant advantage in a diverse retail environment like Longchamp, where you'll interact with international customers.
We think you need these skills to ace Sales Associate (Birmingham)
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Longchamp's history, values, and product lines. This knowledge will help you tailor your application and demonstrate your passion for the brand.
Highlight Relevant Experience: Emphasise your experience in luxury retail and customer service. Provide specific examples of how you've successfully engaged customers and contributed to sales in previous roles.
Showcase Communication Skills: Since interpersonal skills are crucial for this role, make sure to highlight your ability to listen to customers and work effectively in a team. Use clear and concise language in your application.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the job description. Mention any relevant qualifications, such as a degree in fashion or experience with retail point of sale systems, to stand out.
How to prepare for a job interview at Longchamp
✨Show Your Passion for Luxury Retail
Make sure to express your enthusiasm for luxury retail during the interview. Share experiences that highlight your love for high-quality products and exceptional customer service, as this aligns with the brand's values.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Discuss specific situations where you went above and beyond to meet a customer's needs, as this is crucial for a Sales Associate position.
✨Familiarise Yourself with the Brand
Research Longchamp and its product lines before the interview. Understanding the brand's history, values, and current collections will show your commitment and help you connect better with the interviewers.
✨Highlight Your Teamwork Abilities
Since the role requires working closely with others, be ready to discuss your teamwork experiences. Share how you've collaborated with colleagues to achieve sales goals or improve customer satisfaction.
