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For Companies At a Glance
- Tasks: Be the go-to person for online customer queries and manage orders.
- Company: Join a thriving business in Topsham, Exeter, known for its friendly team.
- Benefits: Enjoy social events, onsite parking, and a competitive salary up to £25,500.
- Why this job: Great opportunity to develop customer service skills in a supportive environment.
- Qualifications: Recent admin experience and strong communication skills are essential.
- Other info: Full-time role with occasional weekend work; perfect for those who thrive in a team.
The predicted salary is between 20400 - 30600 £ per year.
Elite Recruitment Solutions are looking for an Online Customer Support Assistant for a successful growing business within the Topsham area of Exeter (EX3). This is a full-time position offering a salary of up to £25,500 per annum DOE, along with some fantastic benefits such as social events, onsite parking and much more. This role will require you to work 36.25 hours 5 days a week with the chance of occasional weekend work and will be office based working within a small, friendly and welcoming team.
What You’ll Do as an Online Customer Support Assistant:
- Be the first point of contact for online customer enquiries
- Action and respond to customer queries online (web chat), via email and via the telephone
- Manage website orders, dispatches, returns and fulfilment
- Work closely with suppliers to monitor stock and delivery statuses
- Support order processing using Shopify and the internal CRM system
- Assist with goods-in and out, especially during peak periods
- Help maintain accurate inventory records
What You’ll Need to have to be an Online Customer Service Assistant:
- Recent administration experience
- A customer-first approach and strong communication skills
- High attention to detail and solid database management skills
- The ability to respond to volume customer queries on a daily basis
- Experience with order processing and website admin (ideal but not essential)
- Confidence with IT systems, including Microsoft Office and Excel
To achieve the higher salary, you will need to demonstrate your ability to meet the key criteria’s of the role by past experience and during the interview process. If you feel you have what it takes to be part of a successful team then apply today via this job board or contact Elite Recruitment Solutions for more info.
Online Customer Support Assistant employer: Elite Recruitment Solutions
Contact Detail:
Elite Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Customer Support Assistant
✨Tip Number 1
Familiarise yourself with the tools and systems mentioned in the job description, such as Shopify and CRM systems. Having a basic understanding of these platforms can give you an edge during the interview.
✨Tip Number 2
Prepare to showcase your customer service skills by thinking of specific examples from your past experiences. Be ready to discuss how you've handled customer queries and resolved issues effectively.
✨Tip Number 3
Research the company and its values. Understanding their approach to customer service will help you align your answers with what they are looking for, demonstrating that you're a good fit for their team.
✨Tip Number 4
Practice common interview questions related to customer support roles. This will help you articulate your thoughts clearly and confidently, making a positive impression on the interviewers.
We think you need these skills to ace Online Customer Support Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Online Customer Support Assistant position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administration and customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your attention to detail and communication skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experience that showcase your ability to handle customer queries and manage orders effectively.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Elite Recruitment Solutions
✨Showcase Your Customer Service Skills
As an Online Customer Support Assistant, your ability to communicate effectively is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved their experience. This will demonstrate your customer-first approach.
✨Familiarise Yourself with Relevant Tools
Since the role involves using Shopify and CRM systems, it’s beneficial to have a basic understanding of these platforms. If you have experience with similar tools, be ready to discuss how you used them to manage orders and customer interactions.
✨Highlight Your Attention to Detail
The job requires high attention to detail, especially when managing inventory and processing orders. Be prepared to share specific instances where your attention to detail made a difference in your previous roles.
✨Prepare for Volume Queries
You’ll need to handle a high volume of customer queries daily. Think about how you’ve managed busy periods in the past and be ready to discuss your strategies for staying organised and efficient under pressure.
