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For Companies At a Glance
- Tasks: Be the go-to person for online customer queries and manage orders.
- Company: Join a thriving business in Topsham, Exeter, known for its friendly team culture.
- Benefits: Enjoy social events, onsite parking, and a competitive salary of up to £25,500.
- Why this job: Great opportunity to develop customer service skills in a supportive environment.
- Qualifications: Recent admin experience and strong communication skills are essential.
- Other info: Full-time role with occasional weekend work; perfect for those seeking a dynamic team.
The predicted salary is between 20400 - 30600 £ per year.
Elite Recruitment Solutions are looking for an Online Customer Support Assistant for a successful growing business within the Topsham area of Exeter (EX3). This is a full-time position offering a salary of up to £25,500 per annum DOE, along with some fantastic benefits such as social events, onsite parking and much more. This role will require you to work 36.25 hours 5 days a week with the chance of occasional weekend work and will be office based working within a small, friendly and welcoming team.
What You’ll Do as an Online Customer Support Assistant:
- Be the first point of contact for online customer enquiries
- Action and respond to customer queries online (web chat), via email and via the telephone
- Manage website orders, dispatches, returns and fulfilment
- Work closely with suppliers to monitor stock and delivery statuses
- Support order processing using Shopify and the internal CRM system
- Assist with goods-in and out, especially during peak periods
- Help maintain accurate inventory records
What You’ll Need to have to be an Online Customer Service Assistant:
- Recent administration experience
- A customer-first approach and strong communication skills
- High attention to detail and solid database management skills
- The ability to respond to volume customer queries on a daily basis
- Experience with order processing and website admin (ideal but not essential)
- Confidence with IT systems, including Microsoft Office and Excel
To achieve the higher salary, you will need to demonstrate your ability to meet the key criteria of the role by past experience and during the interview process.
If you feel you have what it takes to be part of a successful team then apply today via this job board or contact Elite Recruitment Solutions for more info.
Contact Detail:
Elite Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Customer Support Assistant
✨Tip Number 1
Familiarise yourself with the tools and systems mentioned in the job description, such as Shopify and CRM systems. Having a basic understanding of these platforms can give you an edge during the interview.
✨Tip Number 2
Prepare examples from your past experiences that showcase your customer service skills and attention to detail. Be ready to discuss how you've successfully handled customer queries or managed orders in previous roles.
✨Tip Number 3
Research the company and its values. Understanding their approach to customer service will help you align your answers with what they are looking for, demonstrating that you're a good fit for their team.
✨Tip Number 4
Practice common customer service scenarios and how you would handle them. This will prepare you for potential situational questions during the interview, showing your problem-solving skills and customer-first mindset.
We think you need these skills to ace Online Customer Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise any roles where you managed customer queries or worked with online platforms, as this will resonate with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-first approach and strong communication skills. Use specific examples from your past experiences to demonstrate how you meet the key criteria for the role.
Highlight Technical Skills: Since the role involves using IT systems like Shopify and CRM software, mention any relevant technical skills you possess. If you have experience with Microsoft Office and Excel, be sure to include that as well.
Show Enthusiasm: In your application, express your enthusiasm for the role and the company. Mention why you are excited about the opportunity to work within a small, friendly team and contribute to their success.
How to prepare for a job interview at Elite Recruitment Solutions
✨Showcase Your Customer Service Skills
As an Online Customer Support Assistant, your ability to communicate effectively is crucial. Prepare examples of how you've successfully handled customer queries in the past, whether through web chat, email, or phone. Highlight your customer-first approach and any specific situations where you went above and beyond for a customer.
✨Demonstrate Attention to Detail
This role requires high attention to detail, especially when managing orders and inventory. Be ready to discuss how you've maintained accuracy in previous roles, perhaps by sharing experiences related to database management or order processing. Mention any tools or systems you've used to ensure precision.
✨Familiarise Yourself with Relevant Tools
Knowledge of Shopify and CRM systems can set you apart. If you have experience with these platforms, be sure to mention it. If not, do some research beforehand to understand their functionalities, as this will show your initiative and willingness to learn.
✨Prepare for Volume Queries
The job involves responding to a high volume of customer queries daily. Think about how you manage your time and prioritise tasks under pressure. Be prepared to discuss strategies you've used in the past to handle busy periods effectively, ensuring that customer satisfaction remains a priority.
