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- Tasks: Support customer service operations and ensure defects are resolved efficiently.
- Company: Join a small, dedicated property organisation known for quality services.
- Benefits: Enjoy a competitive salary and potential for permanent employment.
- Why this job: Gain valuable experience in a fast-paced environment while improving customer satisfaction.
- Qualifications: Previous customer service coordination experience and strong communication skills required.
- Other info: Opportunity to develop new ideas and attend corporate events.
The predicted salary is between 24000 - 36000 £ per year.
A Temporary Customer Service Coordinator position is available in the property industry, offering an exciting opportunity to support customer service operations. This fixed-term contract role is based in Warrington and requires strong organisational skills and attention to detail.
Client Details
The employer is a small-sized organisation within the property industry, known for its dedication to delivering quality services. The company fosters a professional working environment and values efficient customer support.
Description
- To be responsible for ensuring defects are remedied in line with SLAs.
- Promote client interface e.g. Building Housing Managers and Maintenance Managers relationships.
- To promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures.
- To be an ambassador for the company and attend appropriate corporate and handover events.
- Develop new ideas to improve the quality of build and after sales service.
- Plan, prioritise and organise workloads on a daily basis.
- Conduct handovers (developing a demonstration role), pre-sale and 12 month close of defects inspections on shared ownership and outright sale products.
- Specify remedial works, allocate appropriate subcontractors and supervise this up to completion.
- Prepare and submit progress reports to the Customer Care Manager.
- Maintain accurate audit trails and ensure documentation is filed in an organised manner.
- Assess performance and work quality of subcontractors, and report issues to the Customer Care Manager.
- Ensure improvement in customer satisfaction ratings.
- Ensuring compliance at all times with Health and Safety procedures.
Profile
- Previous experience in a customer service coordination role.
- Strong communication and interpersonal skills.
- Proficiency in using standard office software and systems.
- An organised approach with excellent attention to detail.
- Ability to work efficiently in a fast-paced environment.
- A proactive attitude and problem-solving mindset.
Job Offer
Competitive salary. An exciting opportunity that can offer exciting career prospects. An opportunity to go perm.
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the property industry and its customer service standards. Understanding the specific challenges and expectations in this sector will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the property industry, especially those in customer service roles. Attend local events or join online forums to connect with potential colleagues and learn more about the company culture.
✨Tip Number 3
Prepare to discuss your organisational skills and attention to detail in practical scenarios. Think of examples from your past experiences where you successfully managed workloads or improved customer satisfaction.
✨Tip Number 4
Research the company’s values and recent projects. Being able to speak about their work and how you can contribute to their goals will show your genuine interest and make you stand out as a candidate.
We think you need these skills to ace Temporary Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service coordination. Emphasise your organisational skills and attention to detail, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the property industry and your understanding of the company's values. Mention specific examples of how you've successfully managed customer service operations in the past.
Highlight Relevant Skills: In your application, clearly outline your strong communication and interpersonal skills. Provide examples of how you've effectively worked with clients or managed relationships in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Michael Page
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service coordination. Be ready to discuss specific examples where you successfully resolved customer issues or improved service quality.
✨Demonstrate Organisational Skills
Since the role requires strong organisational skills, prepare to talk about how you manage your workload. Share techniques you use to prioritise tasks and ensure attention to detail in your work.
✨Communicate Effectively
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you build relationships with clients and colleagues, especially in a fast-paced environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to deal with defects or customer complaints, and be ready to explain how you handled them effectively.
