Collections Agent

Do you have experience helping customers on the phone? Do you like to ensure you\’re delivering excellent customer service? Benefits Welcoming working environment Casual smart dress code Company pension Colleague discount scheme Christmas Savings Scheme Free on-site parking Employee Assistance Programme Attractive bonus, incentives and performance rewards Death in service benefit Hybrid working (subject to reaching required standards) Duties You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts Handling difficult conversations in a sensitive and professional manner with customers over the telephone Entering accurate records of conversations and payment agreements into a customer database Following processes and guidelines regarding debt collection Working in an open plan, contact centre environment – achieving personal and team targets Accurately entering customer payment details into our systems – ensuring these are entered correctly first time around Requirements Previous experience working in a call centre or credit control type role is important Clear and confident communications skills – both writing/data entry and over the telephone Being comfortable working to targets – earning more money based on your achievements Strong IT skills – we use different technologies and systems and need you to pick these up quickly Happy to make outgoing telephone calls to customers – on occasions these can be difficult conversations Problem solving abilities – able to ask the right questions to get the information you need