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- Tasks: Make and receive calls to recover debts while providing excellent customer service.
- Company: Join a supportive team with a casual dress code and a focus on employee well-being.
- Benefits: Enjoy hybrid working, bonuses, discounts, and a company pension.
- Why this job: Gain valuable experience in a dynamic environment while helping customers resolve their issues.
- Qualifications: Previous call centre or credit control experience is essential; strong communication and IT skills required.
- Other info: Work in an open plan contact centre and achieve personal and team targets for rewards.
The predicted salary is between 28800 - 43200 £ per year.
Do you have experience helping customers on the phone? Do you like to ensure you're delivering excellent customer service?
Benefits
- Welcoming working environment
- Casual smart dress code
- Company pension
- Colleague discount scheme
- Christmas Savings Scheme
- Free on-site parking
- Employee Assistance Programme
- Attractive bonus, incentives and performance rewards
- Death in service benefit
- Hybrid working (subject to reaching required standards)
Duties
- You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
- Handling difficult conversations in a sensitive and professional manner with customers over the telephone
- Entering accurate records of conversations and payment agreements into a customer database
- Following processes and guidelines regarding debt collection
- Working in an open plan, contact centre environment – achieving personal and team targets
- Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around
Requirements
- Previous experience working in a call centre or credit control type role is important
- Clear and confident communications skills – both writing/data entry and over the telephone
- Being comfortable working to targets – earning more money based on your achievements
- Strong IT skills – we use different technologies and systems and need you to pick these up quickly
- Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations
- Problem solving abilities – able to ask the right questions to get the information you need
Collections Agent employer: Made Employment Ltd
Contact Detail:
Made Employment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent
✨Tip Number 1
Familiarise yourself with common debt collection practices and terminology. This will help you sound knowledgeable during your conversations and demonstrate your understanding of the role.
✨Tip Number 2
Practice handling difficult conversations by role-playing with a friend or family member. This will boost your confidence and prepare you for the types of calls you may encounter as a Collections Agent.
✨Tip Number 3
Brush up on your IT skills, especially with customer databases and communication tools. Being tech-savvy will allow you to adapt quickly to our systems and improve your efficiency in the role.
✨Tip Number 4
Showcase your ability to work towards targets by preparing examples of how you've achieved goals in previous roles. This will highlight your motivation and suitability for a performance-driven environment.
We think you need these skills to ace Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and call centre roles. Emphasise any previous work involving debt collection or handling difficult conversations.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and problem-solving abilities. Mention specific examples of how you've successfully managed challenging customer interactions in the past.
Highlight IT Proficiency: Since strong IT skills are essential for this role, mention any relevant software or systems you are familiar with. This could include CRM systems or data entry tools that demonstrate your ability to adapt quickly.
Show Enthusiasm for Targets: Express your motivation for working towards targets in your application. Share any past experiences where you exceeded goals or earned bonuses based on your performance, as this aligns with the company's incentive structure.
How to prepare for a job interview at Made Employment Ltd
✨Showcase Your Customer Service Skills
Since the role involves helping customers over the phone, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues or handled difficult conversations.
✨Demonstrate Clear Communication
Effective communication is key for a Collections Agent. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your verbal skills.
✨Familiarise Yourself with Debt Collection Processes
Understanding the basics of debt collection can give you an edge. Research common practices and guidelines in the industry so you can speak knowledgeably about how you would handle various scenarios.
✨Prepare for Target-Driven Questions
Since the role involves working towards targets, be ready to discuss how you have met or exceeded targets in previous roles. Think of specific metrics or achievements that demonstrate your ability to perform under pressure.
