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- Tasks: Provide top-notch customer service to German-speaking clients via phone and email.
- Company: Join Advancing People, a leading multilingual recruitment specialist dedicated to connecting talent with opportunity.
- Benefits: Enjoy remote work flexibility, a competitive salary of £26,500, and attractive company perks.
- Why this job: Be part of a dynamic team, enhance your language skills, and make a real impact in customer satisfaction.
- Qualifications: Fluency in German and English, strong communication skills, and a positive attitude are essential.
- Other info: Monthly commute to St.Neots, Cambridge required; perfect for those seeking a balance between work and life.
The predicted salary is between 22000 - 30000 £ per year.
Advancing People - Multilingual Recruitment Specialists are now recruiting for a German Speaking Customer Service Advisor for their client on a remote basis. As a German Speaking Customer Service Administrator, it will be your responsibility to work with clients primarily those based in the German speaking region and covering the English speaking markets, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner.
Roles & Responsibilities:
- Receive incoming calls
- Deliver high quality customer service
- Assist with new customer's enquiries
- Process orders received via the telephone, fax, e-mail or internet
- Be proactive in the area of Customer retention
Person Specification:
- Fluent in German & English
- Strong customer focus and professional approach
- Excellent communication skills, both oral and written
- Ability to work effectively as part of a team
- Good computer skills
- Positive "can do" attitude
This is a full time permanent position offering an annual salary of £26,500 + attractive company benefits. This is a remote / Work from home position. If successful you would need to commute to St.Neots, Cambridge once a month.
Apply now!
Advancing People - Multilingual Recruitment Specialists
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Customer Service Advisor - German Speaking - Remote employer: Advancing People
Contact Detail:
Advancing People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - German Speaking - Remote
✨Tip Number 1
Brush up on your German and English communication skills. Since you'll be dealing with clients from both language backgrounds, being able to switch seamlessly between the two will show your fluency and professionalism.
✨Tip Number 2
Familiarise yourself with common customer service scenarios. Think about how you would handle various enquiries or complaints in both languages, as this will prepare you for real-life situations during the interview.
✨Tip Number 3
Research the company and its values. Understanding their approach to customer service and their target markets will help you align your answers with what they are looking for in a candidate.
✨Tip Number 4
Prepare examples of your past customer service experiences. Be ready to discuss specific situations where you demonstrated excellent service, especially in a multilingual context, to showcase your skills effectively.
We think you need these skills to ace Customer Service Advisor - German Speaking - Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially any roles where you used German and English. Emphasise your communication skills and any relevant achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively in both German and English. Mention specific examples of how you've provided excellent service in the past.
Highlight Relevant Skills: In your application, clearly outline your strong customer focus, teamwork abilities, and computer skills. Use bullet points to make these stand out and ensure they align with the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Advancing People
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in German, so practice speaking clearly and confidently in both languages.
✨Highlight Customer Service Experience
Emphasise any previous experience you have in customer service roles. Share specific examples of how you've handled customer enquiries, resolved issues, or contributed to customer retention. This will show that you understand the importance of excellent service.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might encounter in this role. Prepare responses for questions like how you would handle an unhappy customer or a complex enquiry. This will help you demonstrate your problem-solving skills and proactive attitude.
✨Research the Company
Familiarise yourself with the company and its values. Understanding their approach to customer service and their target markets will allow you to tailor your answers and show that you're genuinely interested in the position and the company.
