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- Tasks: Lead a team to provide top-notch mental health support for Service Users.
- Company: Join a dedicated organisation focused on enhancing the lives of individuals in supported housing.
- Benefits: Enjoy professional development opportunities and a supportive work environment.
- Why this job: Make a real difference in people's lives while growing your career in mental health.
- Qualifications: Ideal candidates have leadership experience in care settings and strong communication skills.
- Other info: A driving licence is required to assist Service Users in their daily activities.
The predicted salary is between 36000 - 60000 £ per year.
Responsible To: Operations Director
Short Description: The Service Manager is responsible for delivering Service User centred support through the efficient operation of a number of Supported housing unit(s) and staff allocated to them in compliance with company processes and procedures.
Specific Duties: The SM will be specifically responsible for:
- Ensuring the maximisation of Service User interests by liaising with internal and external stakeholders
- Completing a regular case review, development and implementation of a person centred support plan for each Service User
- Ensuring the personal delivery of physical and mental support to Service Users
- Implementation and monitoring of safeguarding the rights and dignity of each Service User
- Ensuring the routine assessment and communication of Service User development to interested stakeholders
- Effective management and control of Service User financials and house budgets
- Creation of a positive environment in which Service Users and staff actively engage
- Establishing and ensuring regular conduct of open and transparent two-way communication including updates and changes to the company with Service Users and staff
- Ensuring and maintaining the cleanliness, quality, security and safety of each home and individual service user accommodation
- Actively involved in staff recruitment and responsible for the provision of management, appraisals and supervisions to subordinate staff
- Actively engage in performance and discipline management to maximise staff performance and assure compliance with company procedures
- Conducting of staff training needs analysis and the co-ordination and delivery of training and professional development to maximise staff competence
- Developing and implementing staff-rotas ensuring that appropriate staff cover is available to Service Users
- Successfully achieving the individual objectives set by the company
- Attending and actively participating in internal management reviews and where appropriate, external forums
- Accomplishing self-audits and pro-actively engage in external compliance audits
- Enhancing current operations through continuous improvement
- Responding to initial complaints from Service User and liaising with Senior Management where appropriate
Generic Duties: In addition to specific responsibilities, the SM will also be responsible for ensuring:
- the maintenance of confidentiality of all information unless otherwise permitted by management
- full compliance with company's vision, values, policies and procedures
- compliance with legislation and GSCC Code of Conduct as reflected in company procedures
- undergo training and professional development as directed by the company
- work in a manner that promotes teamwork and a collegial environment
- active and positive promotion of the company's image and brand
- other duties that may be assigned by management
Qualifications: The following qualification, skills and experience are required for this role:
- Preference for RMN grade 5/6 and NVQ Level 4 in Leadership and Management in Social Care (or equivalent) with a minimum of two years experience at Assistant Manager or Team Leader level within a care setting
- Ability to pass CCS MIP Training within 12 months of appointment date
- Strong living skills that can be transferred to service users i.e. shopping, cooking etc.
- Competence in the use of Microsoft Office and Internet applications
- Strong English spoken, listening, writing, communication and presentation skills
- Strong administration skills
- Full driving licence and use of own car for general business use and to support Service Users
Contact Detail:
Templewood Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager- Mental Health
✨Tip Number 1
Familiarise yourself with the specific needs of mental health service users. Understanding their challenges and how to support them effectively will demonstrate your commitment to the role and help you stand out during interviews.
✨Tip Number 2
Network with professionals in the mental health sector. Attend relevant workshops or seminars to connect with others in the field, as personal recommendations can often lead to job opportunities.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experience managing teams or projects. Highlighting your ability to motivate and develop staff will be crucial for a Service Manager role.
✨Tip Number 4
Research StudySmarter's values and mission. Aligning your personal values with ours during the interview process will demonstrate that you're a good cultural fit for our team.
We think you need these skills to ace Service Manager- Mental Health
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mental health services and management. Emphasise any qualifications like RMN or NVQ Level 4, and showcase your leadership skills and experience in a care setting.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities outlined in the job description. Use examples from your past experiences to demonstrate how you can deliver user-centred support and manage staff effectively.
Highlight Relevant Skills: In your application, focus on key skills such as communication, administration, and financial management. Mention your ability to create a positive environment for both service users and staff, as well as your experience with safeguarding and compliance.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Manager role.
How to prepare for a job interview at Templewood Recruitment
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what the Service Manager role entails. Familiarise yourself with the specific duties listed in the job description, such as supporting Service Users and managing staff. This will help you articulate how your experience aligns with their needs.
✨Prepare Examples of Your Experience
Think of specific instances from your past roles where you've successfully managed teams or supported individuals in a care setting. Be ready to discuss how you implemented person-centred support plans or handled safeguarding issues, as these are crucial aspects of the job.
✨Showcase Your Communication Skills
As a Service Manager, effective communication is key. During the interview, demonstrate your ability to communicate clearly and empathetically. You might be asked about how you would handle difficult conversations with Service Users or staff, so prepare for that.
✨Highlight Your Commitment to Continuous Improvement
The role involves enhancing operations through continuous improvement. Be prepared to discuss how you've previously identified areas for improvement in your work and the steps you took to implement changes. This shows your proactive approach and dedication to quality service.
