Customer Service Coordinator

Job Description

Customer Service Coordinator

Moulton Park, Northampton, NN3

Permanent

Monday to Friday, 8am-5pm

£28-30,000 (plus company bonus)

This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people, this role can progress to become an Account Manager.

As a Customer Service Coordinator, you will be managing your own clients within a region of the UK, supporting an external account manager.

Duties and responsibilities for the Customer Service Coordinator:

• The front line of contact for customers – answering, monitoring and responding to incoming calls, e-mails, live chats and responding to enquiries from customers.
• Complete all sales support administration tasks accurately and effectively including processing sales orders.
• Provide accurate quotes and resolve any queries efficiently.
• To provide administrative support to the External Account manager and team on a general basis.
• Website – processing of orders via website and encouraging people to use web order facilities.
• Raise returns and collections.

Skills and experience required for the Customer Service Coordinator:

• Previous experience of Customer Service, Coordination and Administration.
• Good organisational skills.
• Excellent customer care skills.
• High level of concentration and excellent attention to detail.
• Confidence and experience to develop the role and make it your own.
• Proficient in Microsoft Office: Word, Excel.

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.

Impact Recruitment is an employment agency working on behalf of our client.

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