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- Tasks: Join us as a Cloud Support Engineer, managing Google Cloud Platform services and resolving incidents.
- Company: WALT Labs empowers businesses with tailored cloud solutions, driving growth across various industries.
- Benefits: Enjoy 20 holiday days, private health insurance, and a competitive salary between £40,000 - £55,000.
- Why this job: Be part of a dynamic team, enhance your skills in cloud technology, and make a real impact.
- Qualifications: Experience with GCP, incident.io, JIRA, and strong troubleshooting skills are essential.
- Other info: This is a full-time on-site role in Kings Cross London, requiring at least 3 days a week.
The predicted salary is between 32000 - 44000 £ per year.
Company description WALT Labs, a leading managed service provider, is dedicated to empowering businesses by harnessing the power of cloud technology. Our team specializes in delivering customized solutions tailored to meet the unique needs of our clients, driving growth and operational efficiency across industries. From supporting small businesses with seamless data migration to enabling large corporations to manage complex infrastructure projects, we provide exceptional service while staying at the forefront of cloud technology advancements. This is a full-time on-site role 3 days a week minimum in Kings Cross London. We are seeking a skilled Cloud Support Engineer with a strong focus on Google Cloud Platform (GCP) to join our dynamic team. In this role, you’ll be responsible for maintaining cloud infrastructure, managing incidents, and ensuring seamless operations for our clients. You’ll use tools like incident.io and JIRA to manage and resolve support requests efficiently. Qualifications Qualifications for Cloud Support Engineer (GCP, Incident.io, JIRA): Proven experience with Google Cloud Platform (GCP) services. Familiarity with incident.io for incident tracking and management (of equivalent) Proficiency in using JIRA for task management and support workflows. Strong experience working with observability tools (Grafana) Strong troubleshooting and problem-solving skills in cloud environments. Understanding of cloud security and performance optimisation best practices. Knowledge of scripting or automation tools (e.g., Python , Terraform ) is a plus. Excellent communication and customer service skills. Certifications in GCP (e.g., Google Cloud Associate or Professional certifications) are highly desirable. Ability to work under pressure and prioritise tasks effectively. Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). Role responsibilities Provide technical support and resolve issues related to Google Cloud Platform (GCP) services and AWS. Manage and respond to cloud incidents using incident.io , ensuring timely resolution. Use JIRA to log, track, and prioritize support tickets and workflow tasks. Monitor and maintain cloud infrastructure for performance, reliability, and security. Collaborate with teams to identify and implement solutions to technical challenges. Assist in deploying, configuring, and optimising GCP resources. Create and maintain documentation for troubleshooting processes and best practices. Proactively identify opportunities to improve cloud environments and support processes. Support clients and stakeholders by providing clear communication and updates during incident resolution. Stay up-to-date with the latest GCP developments and contribute to team knowledge sharing. Salary Between £40,000 – £55,000 depending on experience Benefits 20 holiday days + bank holidays (earn 1.5 days every 3 years) Private health insurance
Cloud Support Engineer employer: WALT Labs
Contact Detail:
WALT Labs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Support Engineer
✨Tip Number 1
Familiarize yourself with Google Cloud Platform (GCP) services and ensure you can discuss your experience confidently. Highlight specific projects or tasks where you've successfully utilized GCP, as this will demonstrate your hands-on expertise.
✨Tip Number 2
Get comfortable with incident management tools like incident.io and JIRA. If you have experience with similar tools, be ready to explain how you used them to manage incidents and support workflows effectively.
✨Tip Number 3
Showcase your troubleshooting skills by preparing examples of complex issues you've resolved in cloud environments. Be specific about the steps you took and the outcomes, as this will highlight your problem-solving abilities.
✨Tip Number 4
Stay updated on the latest developments in GCP and cloud technology. Being able to discuss recent advancements or features will not only show your passion for the field but also your commitment to continuous learning.
We think you need these skills to ace Cloud Support Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your proven experience with Google Cloud Platform (GCP) services in your CV and cover letter. Mention specific projects or tasks where you utilized GCP, incident.io, and JIRA.
Showcase Technical Skills: Detail your proficiency in using observability tools like Grafana and any scripting or automation tools such as Python or Terraform. This will demonstrate your technical capabilities relevant to the role.
Communicate Soft Skills: Since excellent communication and customer service skills are crucial for this position, provide examples in your application that showcase your ability to communicate effectively and resolve issues under pressure.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job listing, such as 'cloud incidents', 'support workflows', and 'performance optimization', to make your application stand out.
How to prepare for a job interview at WALT Labs
✨Showcase Your GCP Expertise
Make sure to highlight your experience with Google Cloud Platform during the interview. Be prepared to discuss specific projects you've worked on, the challenges you faced, and how you overcame them using GCP services.
✨Familiarize Yourself with Incident Management Tools
Since the role involves using incident.io and JIRA, it’s crucial to demonstrate your familiarity with these tools. Share examples of how you've used them in past roles to manage incidents or support requests effectively.
✨Demonstrate Problem-Solving Skills
Prepare to discuss your troubleshooting approach in cloud environments. Think of specific instances where you identified a problem, the steps you took to resolve it, and the outcome. This will showcase your analytical skills and ability to work under pressure.
✨Communicate Clearly and Effectively
Excellent communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to communicate with clients who are not as tech-savvy. Show that you can provide clear updates during incident resolution.
