Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Service Operations team and manage daily service delivery.
- Company: Join a dynamic MSP focused on innovative IT service management solutions.
- Benefits: Enjoy a competitive salary, annual bonus, and hybrid work options.
- Why this job: Be part of a collaborative culture that values your input and drives impactful change.
- Qualifications: Experience in IT service management and strong leadership skills are essential.
- Other info: Position based in Hampton, with flexible onsite requirements after onboarding.
The predicted salary is between 36000 - 60000 £ per year.
ITSM Practice Lead
Service Operations
Permanent
Salary up to £60,000 DOE + 10% annual bonus and benefits
Hybrid 2-3 days per week onsite after onboarding completed
Location: Hampton, Peterborough
The Role
As Practice Lead, you'll be responsible for the day-to-day management of the Service Operations function. You'll ensure services are delivered in line with SLAs, maintain high levels of customer satisfaction, and drive continuous improvement initiatives.
ITSM Practice Lead - MSP - Service Management employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Practice Lead - MSP - Service Management
✨Tip Number 1
Familiarise yourself with ITIL frameworks and best practices, as these are crucial for the ITSM Practice Lead role. Being able to discuss how you've applied these principles in previous roles will demonstrate your expertise.
✨Tip Number 2
Network with professionals in the IT service management field. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed service operations and met SLAs in past roles. Highlighting measurable outcomes will show your potential employer that you can deliver results.
✨Tip Number 4
Research StudySmarter's current service offerings and any recent developments. This knowledge will not only help you tailor your discussions but also show your genuine interest in the company during interviews.
We think you need these skills to ace ITSM Practice Lead - MSP - Service Management
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of the ITSM Practice Lead position. Highlight key skills and experiences that align with the role in your application.
Tailor Your CV: Customise your CV to reflect your experience in service management and operations. Use specific examples that demonstrate your ability to manage service delivery and meet SLAs effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT service management. Mention how your previous roles have prepared you for this position and why you are excited about the opportunity at this company.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Understand ITSM Fundamentals
Make sure you have a solid grasp of IT Service Management principles. Be prepared to discuss frameworks like ITIL and how they apply to service operations, as this will demonstrate your expertise in the field.
✨Showcase Leadership Experience
As a Practice Lead, you'll need to exhibit strong leadership skills. Prepare examples from your past roles where you've successfully managed teams or projects, highlighting your ability to drive performance and meet SLAs.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about challenges you've faced in service management and how you resolved them, as this will showcase your critical thinking and decision-making skills.
✨Research the Company Culture
Familiarise yourself with the company's values and culture. Being able to articulate how your personal values align with theirs can set you apart and show that you're a good fit for their team.
