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For Companies At a Glance
- Tasks: Engage with clients, convert enquiries into sales, and provide excellent customer service.
- Company: Join Waste King Recycling Ltd, a leading waste collection company with 18 years of experience.
- Benefits: Enjoy a competitive salary, commission, team bonuses, and 28 days holiday plus more!
- Why this job: Be the first point of contact, make a difference, and thrive in a supportive team culture.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Receive comprehensive training and work in a friendly, high-achieving environment.
The predicted salary is between 20000 - 30000 £ per year.
Position available: Waste Recycling Advisor
Location: Wingrave (HP22 4LW)
Company: Waste King Recycling Ltd
Employment Type: Full time
About Us: Waste King Recycling Ltd is a specialist waste collection company with over 18 years of experience, proudly employing more than 35 local team members. As we continue to grow, we are seeking an ambitious, dedicated, and proactive Customer Service or Sales professional to join our strong team. If you have a can-do attitude and can deliver excellent customer satisfaction, then we want to hear from you.
What we believe:
- Clients should always experience exceptional Customer Service
- We should always go above and beyond to continually exceed client expectations
The role: We are looking to hire an exceptional Customer Service Advisor. A friendly, knowledgeable and confident communicator who will help convert new inbound client enquiries into long-term customers. If you have a competitive streak, you will thrive in this challenge. The successful candidate will receive inbound enquiries from domestic and corporate customers. We will provide you with outstanding training and support to enable you to convert enquiries into sales. Your role will be to ask engaging questions, fact find and understand client requirements. You will then advise clients on solutions our company can provide to assist them with their waste recycling needs. This role is critically important to the company as you will be the first point of contact with customers, and first impressions last! We provide in-house training, industry and product knowledge and a thorough induction process. You will be based in our Wingrave office, handling both telephone and email enquiries. All targets in the role are both realistic and achievable.
Skills and Experience:
- Previous customer service experience is essential
- Fantastic verbal communication skills – listening, processing information, and explaining are essential
- Attention to detail and the ability to write clear and accurate emails to clients are also essential
- You will bring enthusiasm and great organisation to the role
Remuneration & Benefits:
- c. £25,000 pa + commission + team bonus (Depending on skills and previous experience)
- A friendly and high-achieving team environment
- Ongoing training and support
- Fantastic salary and commission structure
- Company pension scheme
- 28 days’ holiday, increasing 1 day per year up to 5 years
Contact Detail:
WasteKing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waste Recycling Advisor
✨Tip Number 1
Familiarise yourself with Waste King Recycling Ltd's services and values. Understanding their commitment to exceptional customer service will help you align your responses during the interview, showcasing how you can contribute to their mission.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your proactive attitude and ability to exceed client expectations.
✨Tip Number 3
Practice your communication skills by engaging in mock conversations. Since the role involves handling both telephone and email enquiries, being articulate and clear in your explanations will be crucial to impressing the hiring team.
✨Tip Number 4
Showcase your enthusiasm for the waste recycling industry. Research current trends and challenges in waste management, and be ready to discuss how you can help clients navigate these issues, reinforcing your suitability for the role.
We think you need these skills to ace Waste Recycling Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the Waste Recycling Advisor role. Emphasise your communication abilities and any previous sales experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've delivered excellent customer service in the past and how you can contribute to exceeding client expectations.
Showcase Your Communication Skills: Since the role requires fantastic verbal communication, ensure your application reflects this. Use clear and concise language, and if possible, include examples of how you've effectively communicated with clients or colleagues.
Highlight Attention to Detail: In your application, demonstrate your attention to detail by ensuring there are no spelling or grammatical errors. You could also mention instances where your attention to detail has positively impacted customer interactions.
How to prepare for a job interview at WasteKing
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples from your previous experience. Highlight situations where you went above and beyond to meet a customer's needs or resolved a challenging issue.
✨Demonstrate Your Communication Abilities
Effective communication is key for this position. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully, showcasing your verbal communication skills.
✨Research Waste King Recycling Ltd
Familiarise yourself with the company’s values, services, and recent developments in the waste recycling industry. This knowledge will not only impress the interviewers but also help you tailor your responses to align with the company's mission.
✨Prepare Engaging Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions that demonstrate your interest in the role and the company, such as inquiries about team dynamics or opportunities for professional development.
