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- Tasks: Provide top-notch customer service in Polish and Italian via phone and email.
- Company: Join a globally recognised company with a commitment to diversity and inclusion.
- Benefits: Enjoy a competitive salary and a range of exciting company perks.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal growth.
- Qualifications: Must have experience in customer service and excellent communication skills.
- Other info: This is a full-time, permanent position with opportunities for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
An internationally renowned company is seeking a Customer Service Representative with Polish and Italian skills to join their team on a full time, permanent basis. Utilising your English, Polish and Italian language skills, the successful candidate will be responsible for providing a high level of customer service at all times ensuring sales opportunities are maximised through various communication channels.
Responsibilities will include, but will not be limited to:
- Providing exceptional customer service via phone and email in Polish and Italian
- Assisting with customer enquiries and resolving any issues with a friendly and positive approach
- Developing good relationships with a diverse and dynamic team to ensure the highest level of customer satisfaction
- Coordinating with couriers to oversee and track shipments
- Maintaining accurate records and ensuring that all customer interactions are well-documented
The ideal candidate will have a proven track record of success working within a customer service role, possess excellent communication skills and be an excellent team player. In return, the company is offering a competitive salary and a range of company benefits too.
For further information or to apply, please submit your CV through this website today.
Contact Detail:
Park Street People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Polish & Italian Speaking Customer Service Representative
✨Tip Number 1
Brush up on your language skills! Since this role requires fluency in Polish and Italian, practice speaking and writing in both languages. Consider engaging in conversations with native speakers or using language exchange apps to enhance your proficiency.
✨Tip Number 2
Familiarise yourself with customer service best practices. Research common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during any interviews.
✨Tip Number 3
Network with current or former employees of the company. Reach out on platforms like LinkedIn to gain insights about the company culture and expectations. This can give you an edge in understanding what they value in a candidate.
✨Tip Number 4
Prepare for role-play scenarios. Many customer service interviews include role-playing exercises to assess your communication skills. Practise responding to customer inquiries and resolving issues in a friendly manner to showcase your abilities.
We think you need these skills to ace Polish & Italian Speaking Customer Service Representative
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your proficiency in Polish, Italian, and English. Mention any relevant experiences where you used these languages, especially in customer service settings.
Showcase Customer Service Experience: Detail your previous roles in customer service. Use specific examples that demonstrate your ability to handle enquiries, resolve issues, and maintain customer satisfaction.
Tailor Your CV: Customise your CV to align with the job description. Focus on skills and experiences that match the responsibilities outlined, such as communication skills and teamwork.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are the perfect fit for this role. Highlight your passion for customer service and your ability to work in a diverse team.
How to prepare for a job interview at Park Street People
✨Showcase Your Language Skills
Since the role requires proficiency in Polish and Italian, be prepared to demonstrate your language skills during the interview. You might be asked to respond to customer queries in both languages, so practice common phrases and scenarios beforehand.
✨Emphasise Customer Service Experience
Highlight your previous experience in customer service roles. Share specific examples of how you've successfully resolved customer issues or improved customer satisfaction, as this will show your capability to excel in the position.
✨Demonstrate Teamwork
The job involves working with a diverse team, so be ready to discuss your experiences collaborating with others. Share examples of how you’ve contributed to a positive team environment and how you handle conflicts or challenges within a team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential customer issues you might face in this role and how you would address them. This will show your proactive approach and readiness for the job.
