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- Tasks: Join our team to handle inbound calls and resolve customer queries.
- Company: We're a friendly, fast-paced call centre in Keighley.
- Benefits: Enjoy flexible evening shifts and competitive pay of £12.21 per hour.
- Why this job: Perfect for confident communicators wanting to balance work with their lifestyle.
- Qualifications: Previous call centre experience and strong communication skills are essential.
- Other info: Shifts are Monday to Friday, with one weekend shift every three weeks.
Location: Keighley
Shift: 5-9pm or 6pm till 10pm, Mon-Fri, 1 in 3 weekends
Pay: £12.21
Are you a confident communicator looking for a part-time opportunity? We’re recruiting on behalf of our client in Keighley for an evening Call Centre Operative to join their friendly, fast-paced team. This is a great chance to fit work around your lifestyle.
Key responsibilities:
- Answer an influx of inbound calls promptly and professionally
- Provide accurate information and resolve customer queries
- Record call details and outcomes clearly
- Maintain excellent standards of customer service
- Collaborate effectively with team members
Ideal candidate:
- Call centre/inbound call experience – essential
- Strong communication skills
- Reliable, professional and customer-focused
- Able to commit to shift pattern
Disclaimers: Previous applications will not be considered. If not contacted within 5 working days, application has not been successful.
Contact Detail:
Rotherwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Operative (part time - evening)
✨Tip Number 1
Familiarise yourself with common call centre scenarios and customer queries. This will help you demonstrate your problem-solving skills during the interview, showing that you're ready to handle real-life situations.
✨Tip Number 2
Practice your communication skills by engaging in mock calls with friends or family. This will boost your confidence and help you articulate your thoughts clearly, which is crucial for a Call Centre Operative role.
✨Tip Number 3
Research the company and its values before the interview. Understanding their customer service philosophy will allow you to align your answers with what they are looking for in a candidate.
✨Tip Number 4
Be prepared to discuss your previous call centre experience in detail. Highlight specific examples of how you've successfully resolved customer issues or improved service quality, as this will set you apart from other candidates.
We think you need these skills to ace Call Centre Operative (part time - evening)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous call centre or customer service roles. Emphasise your communication skills and reliability, as these are key for the position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention your ability to handle inbound calls and resolve customer queries effectively. Personalise it to reflect why you want to work specifically for this client in Keighley.
Highlight Availability: Clearly state your availability in your application. Since the role requires evening shifts and weekend work, make sure to mention your flexibility and commitment to the shift pattern.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial for a customer-facing role.
How to prepare for a job interview at Rotherwood
✨Showcase Your Communication Skills
As a Call Centre Operative, strong communication is key. During the interview, make sure to articulate your thoughts clearly and confidently. Practice common interview questions with a friend to refine your responses.
✨Demonstrate Customer Service Experience
Highlight any previous experience in call centres or customer service roles. Be prepared to share specific examples of how you've successfully resolved customer queries or handled difficult situations.
✨Familiarise Yourself with the Company
Research the company you're interviewing for. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Shift Pattern Questions
Since the role requires commitment to specific shifts, be ready to discuss your availability. Make sure you can confidently confirm your ability to work the required hours, including weekends.
